Customer Reviews for JD Tool Repair LLC
(U-Haul Neighborhood Dealer)

465 reviews

50 White Mountain Hwy   Conway, NH 03818

(603) 447-2160

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 447-2160

50 White Mountain Hwy
Conway, NH 03818

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

I entered the data during the reservation process. Why does it all have to be re-entered during pickup?

John D. 
Rating:
4.0

Uhaul customer service gave us the wrong physical address to this location in a text message. The location said they've been telling them that numerous times now. They should probably listen, because it was no fun being stuck on Main Street with a 6x12 trailer and not knowing where the location is to return it and the address that was given to me by the company is completely nonexistent.

Tracy C. 
Rating:
5.0

Friendly and courteous staff, I will use them again if needed

Ed N. 
Rating:
5.0

Customer did not leave a comment.

LEON F. 
Rating:
5.0

I highly recommend renting from this location. Customer service was excellent & my van was clean & ran great.

Cheryl S. 
Rating:
5.0

Excellent staff interaction.

Gary P. 
Rating:
5.0

Guys at JD Tool were excellent. Made it easy for me. Highly recommended

Robert M. 
Rating:
5.0

The employee was very friendly and helpful. I didn't catch his name.

John S. 
Rating:
5.0

Happy with the experience.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Everything went well exceptionally good service at this location..

JAMES M. 
Rating:
5.0

The best U-Haul location I've ever experienced. Very friendly, helpful, and efficient. No room for improvement - everything was great.

JohnR R. 
Rating:
5.0

Great place to pick up a truck. He explained everything clearly and we were on our way quickly. Thank you!

Paul S. 
Rating:
5.0

easy access to the location. it isclose to a gas station so you can fill vechicle when returning. the two people that helped us were pleasant

Richard T. 
Rating:
5.0

Very positive overall experience. It's been over ten years since renting a moving truck, and was pleasantly surprised by how easy it was.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Drop off location awesome

Robert M. 
Rating:
5.0

Excellent support at JD Tool Repair in Conway, NH!

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Superior customer service and squeaky clean , comfortable truck! Thank you!

CHRISTINE S. 
Rating:
5.0

Yes is excelente

EDUARDO F. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Tires in back were bald….not recommended for winter weather driving lol but overall everything else was great

dustin L. 
Rating:
5.0

Well, their was one thing we wished we had was windshield wiper fluid. Reservoir was empty. We managed without it.

Dennis L. 
Rating:
5.0

JD Tool was wonderful to work with. They were accommodating, friendly, and very easy to work with. I will definitely recommend them.

T-P Storage I. 
Rating:
4.0

Customer did not leave a comment.

ELVIS T. 
Rating:
5.0

This location was ready for customers and very friendly, a great ending to my less than pleasant pick up.

Marchian C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Very understanding given the weather circumstances

Andrew P. 
Rating:
5.0

All the gentlemen at JD Tool do a fabulous job with the Ubaul rentals. I have and will continue to rent from them as I prep to sell my home.

Carlin B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Justin was absolutely amazing! He went above and beyond for us and was extremely personable. When I accidentally got too large a truck he worked with me to switch it for a smaller one, and when they kept finding trucks with issues to switch to (wouldn't start, metal dragging against a tire, etc.) they continued to look until there was one they could give us instead of just handing over a truck that doesn't like to turn on. Would definitely recommend this location.

Dorothy M. 
Rating:
1.0

refused to clean the snow off the top of the truck, Said he didn't have a rake. so I refused to take delivery and went to Natick which is my usual Uhaul store

TRAVIS D. 
Rating:
5.0

Great friendly people..

Francis T. 
Rating:
5.0

Flexibility to drop off the trailer at this location instead of the one the app defaulted to was great since it was way more convenient to where I was.

ALEXANDER B. 
Rating:
5.0

They were great. No need for improvement!!

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Fix your wireless check in it doesnt work

Nino T. 
Rating:
5.0

Folks at the location(JD Tool Repair) were top notch I was in and out no time flat

Tony C. 
Rating:
5.0

The drop off location was convenient. Store great. People wonderful.

LINDA S. 
Rating:
5.0

N/A

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

These guys Rock! To say the least. They were more than hospitable and if it wasn't for them I would've been a really tough spot. They also work with me a ton and I would recommend this place to anybody. By far the best U-Haul experience I've ever had and there's one local to me. I went out of my way to go here and will again.

Israel A. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Tires were not snow tires. Traction was not sufficient.

Ellen C. 
Rating:
5.0

The only thing might be to advertise U-Boxes more. Everyone has heard about PODS but very few know about U-Boxes. Your product is so much more affordable than PODS. I looked at PODS for the same move and it would have cost roughly $4500 for 1 16ft PODS container, versus roughly $2000 for 2 U-Boxes for the same move!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Friendly, efficient, great experience

Richard P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Expensive

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Always great service here!

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Kate A. 
Rating:
5.0

Allow for the van rentals to be picked up or returned via the self service app checkout, not just the large trucks. Otherwise, this was amazing to be able to use the truck off hours from the storefront. Thanks!

Alex B. 
Rating:
4.0

My only complaint was that I reserved a van but had to take a box truck which was much less fuel efficient. Other than that the guys were professional and on point.

Mark M. 
Rating:
5.0

Staff was helpful and informative

Matt F. 
Rating:
1.0

They gave us the wrong auto transport first. Then they hooked up the wrong truck to the auto transport. They wouldn't help us load photos of the scratches and dents and we couldn't connect to their wifi. We spent over thirty minutes there unnecessarily. He printed three different receipts, which caused confusion at our drop off destination. UHaul should not require customer to only use a smart phone; there should be another option for people who may not have the means or ability to use a smart phone.

David B. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Excellent customer service on both ends of the move

George B. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Sai A. 
Rating:
5.0

Customer did not leave a comment.

Lionel T. 
Rating:
5.0

Gentleman was very professional

MARYELLEN M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Person I spoke with on the phone before dropping off the truck was very helpful re finding the location, where to drop off the truck, and where to look for the key drop off box. We had a little trouble finding the key drop off box 2/2 we left the truck after dark. The box was blocked by a large post in the ground in front of it. you might want to add a sign or orange arrow above the box for night drop offs.

LINDA J. 
Rating:
3.0

Make sure the customer knows they have to have a padlock. Check the front alignment. The UHaul juddered and jittered whenever we braked at speeds above 40.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Rena C. 
Rating:
5.0

Great job and friendly service

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

All was well. Can I get a copy of my bill

Corinna P. 
Rating:
5.0

Great, professional customer service.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

These guys always make the rental a very easy process. I know it is a great value for the cost and what I can accomplish by renting their van.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

BRYCE D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Fix your “Return App so that it works.

John Q. 
Rating:
5.0

these guys were excellent, esp JUSTIN.... i would used these guys again without question... very helpful thank you

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

These guys went out of their way to help me out when I needed extra time with my truck because my rental car place left me stranded. Big Win for Uhaul!

Rena C. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Excellent service, at the counter and in the yard, plenty of room to move around.

George C. 
Rating:
4.0

Continue the high safety standards the uhaul company established for the industry.

Clara W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Paul Bernard O. 
No reviews have been submitted for this location.

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