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ROBERTM M.
Customer Reviews for JD Tool Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff thank you JD Tool
Christian R.Excellent experience and staff!
Robert O.Nothing, staff was very helpful and the whole experience was very pleasant. Would not hesitate to use these folks again.
Craig T.A pleasure doing business with you.
Steven L.Great customer service definitely do business again very friendly people working at your establishment
Arthur R.Have used this place twice, and both times have been a long wait from when I arrived, to when I was able to get the keys to the vehicle and be on my way. First time was close to 45 minutes, this time about 30. No one is usually there manning the U-Haul desk, and this time the one who does the usual U-Haul reservations and such wasn't in, so I had to stand around and wait until another employee who could handle it was available, hence the wait time. Other than that, they've been friendly and good to work with. Both vehicles I rented were clean and didn't have any noticeable issues.
Matthew D.No stand on the trailer
Ryan P.These guys do the hookup for you. Really easy!
John D.The clerk on duty fully hooked up my truck, it was much appreciated.
JOHN D.Great service
Francis T.Justin was very helpful, and courteous. I do not see a need for improving anything. The whole experience was good starting with my first phone call with questions about the rental.
Regina H.very helpful
Thomas W.Allow towing included in insurance coverage .
Michael C.Great experience, very pleased in every way. These guys are awesome! Thanks!
DAVID S.The people at JD Tools are great to work with and remember your name after just a few visits.
Thomas W.All good
James D.It was a good experience
Robert C.Fantastic , knowledgeable phone representative. Great service when picking up and returning truck. STELLAR CLEANLINESS OF VEHICLE!
Shanna M.Always so helpful and friendly
CHRISTINE P.Very easy process
JAMES L.The two gentlemen were professional and very helpful. One even stopped by our roasting unit at the fairgrounds. Hey guys, I didn't intend to leave the adapter plug with the trailer. just pass it one to someone else in need. Thanks to each of you. lef
Lee F.Justin and Joe were both great. I was greeted by them both when we met. Justin was very helpful with getting the trailer hooked up for me and made sure everything was attached and working properly. I felt confident and safe when I was driving away hitched to a trailer. Thank you for all of the help!
Dino A.This location is very easy to deal with and Justin is always super helpful!
Kevin C.Joe and Justin at JD Tool are always so helpful and seem to work manic in finding a truck when I need one during a complete 2500 sq ft home move! I only recommend them for this area in Conway and depend on them tremendously! Great staff and trucks great shape- great service always!!
CARLIN B.Joe goes above and beyond the average location
Peter B.JD tool stayed open late so we could get a van helping get a load of lumber home. Went beyond to help, great people.
Marc K.Had to wait 20 minutes for service after manager left to deliver family member to a game.
Harry P.Twice now I've used this location and both times, excellent.
Daniel F.It was a great experience
Denise P.did not print out receipt at time of drop off. Charged for 4 days when only used for 2 and said they could not refund the difference.
Thomas B.JD Tool has always been a great location as well as fabulous customer service! They set the standard!
CARLIN B.It appears I was charged the $20 for after hours drop off even though I completed the online processing with photos and it was confirmed completed by that program. It also is somewhat unusual that U Haul does not state what tax will be applied up the bill and after four recent rentals this month I never get the close out email that the agent promised with the final billing amount….?
Blaise W.Very helpful staff and can suggest options as well, very knowledgable.
Thomas W.Pick up location had to change from reservation due to equipment availability, fully understand. I ordered packing materials that were not available at new pickup location and told to get these at original reservation location which was fine as on the way. Got to original reservation location and they were closed despite being at at time when they were supposed to be open. Called Uhaul and they tried to reach location owner with no success. Left without supplies I needed.
Scott F.Easy to rent the van we needed for furniture pick up. Staff was friendly and helpful. Vehicle was very clean as well. Would rent from Conway UHaul again.
vicki K.Great service. Everything went according to plan. Thank you
Deborah B.Nothing. The service was excellent and we have absolutely no complaints.
Kristen W.I have rented vans and trucks here several times. Each rental has been simple, straightforward and very easy. I know I will rent from them again.
Brian D.I wanted a 12x6 open trailer and was steered into a car carrier. I almost could not haul the tractor due to the width of the car carrier. Listen to the customer and give them the equipment they request. Guide but make the fi a decision there's. Ultimately the customer is responsible. I. This case it cost me alit more than if I received the unit I j requested and would have been safer. I'm still a good customer but getting inventory lately has been frustrating
NORMAN S.Joe was a great help in finding us moving solutions. One of the best service people we have spoken to in years
Peter B.All went smoothly..from reservation to drop off. Appreciate the service!
Gloria H.Joe at JD Tool & U-Haul is one of the most knowledgeable and helpful sales people I've dealt with. He is a great person to be representing U-Haul
Scott K.Nothing everything was great
Deidre K.nothing
Robert C.Joe did everything possible to find me a truck and great deal for my move in a short notice. They were the best in the area Five stars for you and your staff. Thanks Freddie
Freddie Y.I appreciate the use of technology by UHaul!!
Brian P.Jb rental went above and beyond to help me.
robert C.Big picture everything was fine. But my requested dolly was not in the truck when I picked it up. Also the rubber lining or seal that surrounds the windshield was pulling out on the driver side and across the top of the truck. We didn't know what it was at first but heard a loud smacking across the roof as we drove. We had to keep pulling over and pressing it back in as best we could but it kept popping out. The customer service, however, was great.
Jordan A.awesome service and everything ready and clean and on time.
SCOTT R.they took the time to help me solve my trailer eletrical problem. much beyond the usual service and expatation
lawrence P.online registration was very helpful
Mark L.The staff were knowledgeable and friendly. I have used this location several times.
Lisa C.Easy fast and convenient.
Daniel D.I had a problem with the wire in my car and the people at the rental were able to diagnose a fuse problem. They were very helpful. 5 star rating!!!!
peter A.