Customer Reviews for JD Tool Repair LLC
(U-Haul Neighborhood Dealer)

431 reviews

50 White Mountain Hwy   Conway, NH 03818

(603) 447-2160

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 447-2160

50 White Mountain Hwy
Conway, NH 03818

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All the gentlemen at JD Tool do a fabulous job with the Ubaul rentals. I have and will continue to rent from them as I prep to sell my home.

Carlin B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Justin was absolutely amazing! He went above and beyond for us and was extremely personable. When I accidentally got too large a truck he worked with me to switch it for a smaller one, and when they kept finding trucks with issues to switch to (wouldn't start, metal dragging against a tire, etc.) they continued to look until there was one they could give us instead of just handing over a truck that doesn't like to turn on. Would definitely recommend this location.

Dorothy M. 
Rating:
1.0

refused to clean the snow off the top of the truck, Said he didn't have a rake. so I refused to take delivery and went to Natick which is my usual Uhaul store

TRAVIS D. 
Rating:
5.0

Great friendly people..

Francis T. 
Rating:
5.0

Flexibility to drop off the trailer at this location instead of the one the app defaulted to was great since it was way more convenient to where I was.

ALEXANDER B. 
Rating:
5.0

They were great. No need for improvement!!

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Fix your wireless check in it doesnt work

Nino T. 
Rating:
5.0

Folks at the location(JD Tool Repair) were top notch I was in and out no time flat

Tony C. 
Rating:
5.0

The drop off location was convenient. Store great. People wonderful.

LINDA S. 
Rating:
5.0

N/A

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

These guys Rock! To say the least. They were more than hospitable and if it wasn't for them I would've been a really tough spot. They also work with me a ton and I would recommend this place to anybody. By far the best U-Haul experience I've ever had and there's one local to me. I went out of my way to go here and will again.

Israel A. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Tires were not snow tires. Traction was not sufficient.

Ellen C. 
Rating:
5.0

The only thing might be to advertise U-Boxes more. Everyone has heard about PODS but very few know about U-Boxes. Your product is so much more affordable than PODS. I looked at PODS for the same move and it would have cost roughly $4500 for 1 16ft PODS container, versus roughly $2000 for 2 U-Boxes for the same move!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Friendly, efficient, great experience

Richard P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Expensive

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Always great service here!

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Kate A. 
Rating:
5.0

Allow for the van rentals to be picked up or returned via the self service app checkout, not just the large trucks. Otherwise, this was amazing to be able to use the truck off hours from the storefront. Thanks!

Alex B. 
Rating:
4.0

My only complaint was that I reserved a van but had to take a box truck which was much less fuel efficient. Other than that the guys were professional and on point.

Mark M. 
Rating:
5.0

Staff was helpful and informative

Matt F. 
Rating:
1.0

They gave us the wrong auto transport first. Then they hooked up the wrong truck to the auto transport. They wouldn't help us load photos of the scratches and dents and we couldn't connect to their wifi. We spent over thirty minutes there unnecessarily. He printed three different receipts, which caused confusion at our drop off destination. UHaul should not require customer to only use a smart phone; there should be another option for people who may not have the means or ability to use a smart phone.

David B. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Excellent customer service on both ends of the move

George B. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Sai A. 
Rating:
5.0

Customer did not leave a comment.

Lionel T. 
Rating:
5.0

Gentleman was very professional

MARYELLEN M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Person I spoke with on the phone before dropping off the truck was very helpful re finding the location, where to drop off the truck, and where to look for the key drop off box. We had a little trouble finding the key drop off box 2/2 we left the truck after dark. The box was blocked by a large post in the ground in front of it. you might want to add a sign or orange arrow above the box for night drop offs.

LINDA J. 
Rating:
3.0

Make sure the customer knows they have to have a padlock. Check the front alignment. The UHaul juddered and jittered whenever we braked at speeds above 40.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Rena C. 
Rating:
5.0

Great job and friendly service

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

All was well. Can I get a copy of my bill

Corinna P. 
Rating:
5.0

Great, professional customer service.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

These guys always make the rental a very easy process. I know it is a great value for the cost and what I can accomplish by renting their van.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

BRYCE D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Fix your “Return App so that it works.

John Q. 
Rating:
5.0

these guys were excellent, esp JUSTIN.... i would used these guys again without question... very helpful thank you

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

These guys went out of their way to help me out when I needed extra time with my truck because my rental car place left me stranded. Big Win for Uhaul!

Rena C. 
Rating:
5.0

Customer did not leave a comment.

Conway Village C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Excellent service, at the counter and in the yard, plenty of room to move around.

George C. 
Rating:
4.0

Continue the high safety standards the uhaul company established for the industry.

Clara W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Paul Bernard O. 
Rating:
5.0

The manager was knowledgeable and professional. I recommend JD Tool as the best U-haul provider in the entire area.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Excellent in-store customer service. Very easy and very friendly.

Brian S. 
Rating:
3.0

So, I rented the u haul in Berlin NH, but was told that I have to pick it up 1.5hours away in Conway NH. Not a great business plan to not have the equipment in the place that I rented it from. So my 20 minute pickup turned into a 3 hour ordeal! Not fun!!!

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

No improvement needed both the guys that were working were extremely helpful and went out of their way although I was someone from out of state renting a trailer and I was hours late for my reservation a simple call and they were extremely professional and helpful I rent vehicles trucks and trailers from a lot of places and this by far had been my best experience with both these guys

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

None

John D. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Very pleasant and helpful

Martin O. 
Rating:
5.0

All good

Timothy H. 
Rating:
5.0

I was lucky that they had a trailer size I could use. I had been to two other sights and they had nothing.

Henry L. 
Rating:
3.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

Everyone was very helpful. Cleanest U-Haul I have ever rented!

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Nothing. Quick in and out. No issues. Thanks

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Nothing needed! Will definitely use JD Tools again!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Very fast and easy process. I have rented from this location a few times and it has always been easy.

Jan D. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Easy to deal with...no issues at all. Just the way it's supposed to be.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Friendly, efficient experience. Equipment is well maintained and clean. Staff eager to help. As good as any rental experience can get.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

G D. 
Rating:
5.0

🤷‍♂️

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

We were in a tough situation and needed a tow vehicle, and trailer for a one way run while on vacation out of state. JD Tool was the third dealer we went to that morning to find the equipment we needed. They only had a truck available for a one way rectal, but took the time to find, and arrange pickup of a trailer at another location, as well as providing detailed directions to that location. They eased the stress of a difficult situation immensely.

John M. 
Rating:
4.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Easy to rent. Had unit available when I arrived. Prompt, courteous and very accommodating. Would recommend to anyone looking to rent.

Gilbert O. 
Rating:
5.0

Customer did not leave a comment.

Deborah I. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Don't change a thing. Perfect as is.

David Alan E. 
No reviews have been submitted for this location.

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