Customer Reviews for JDL Automotive
(U-Haul Neighborhood Dealer)

150 reviews

104 Western Ave   Plymouth, WI 53073

(920) 893-8743

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 893-8743

104 Western Ave
Plymouth, WI 53073

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
5.0

Not related to the location. But the uhaul organization specifically. Reservation was cancelled within 2 hours. Something came up the morning i was scheduled to pickup. When i arrived we had to redo the reservation. Luckily trailer was still available, would have been screwed if it was not.

Tyler W. 
Rating:
5.0

Great service, nice people!!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Everything was smooth and the gentleman that helped me was kind and professional.

Tamara E. 
Rating:
5.0

Very kind and helpful. Worked with me to help me get what I needed to get accomplished with my rental.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

Tyler K. 
Rating:
3.0

The trailer tongues need to have jacks on them. I nearly throw out my back everytime trying to put the trailer on the hitch.

Jon E. 
Rating:
5.0

Excellent service!!!

David M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

This is the worst experience I've ever had with u-haul took 2 and a 1/2 hours to pick up the vehicle because the app wouldn't work and another hour wasted trying to return never did get it returned through the app

DuWayne W. 
Rating:
2.0

I called earlier in the week before my pick up to confirm everything I was told it would be already for me. When I went to pick up the information was wrong on which lock box to use for the key. The lock box key code was not correct either. I contacted the assistant number provided by the website. They helped and had to get me the new lock code password. Once I got the key it was not correct for my reservation number. I had to call assistant again. To change my reservation number to match what key number I had. Over and hour of messing around and being on the phone I was finally off to my move.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

The jack did not work properly. While cranking it was hard to make it go up or down

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

My only comment is that site would open earlier in the morning otjer than that Great Service !!

william C. 
Rating:
5.0

Nothing. Business associate was very and accommodating.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Friendly professional staff.

Lisa F. 
Rating:
4.0

Dropped off truck same day as pick up Easy visual for key drop and parking

Tylere D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHESTER R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Sierra M. 
Rating:
5.0

The online reservation app was a breeze! Would totally rent from Uhaul and this location again!

Alan J E. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

You have nothing to improve

Cynthia D. 
Rating:
5.0

Nothing. everything went well

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Carley T. 
Rating:
5.0

Very good service!

ROBIN B. 
Rating:
5.0

Everything was great.

Benjamin K. 
Rating:
3.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Upfront billing instead of extra costs.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Laurel V. 
Rating:
5.0

I have never towed a trailer before. Fortunately my vehicle was equipped with a towing package, so the procedure of getting a trailer hitch thru your rental agency was seamless. Everything went well and the move was done easier than I expected. As a novice, I was able do everything myself….

James R. 
Rating:
5.0

Great service

Lee M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

JDL gets the job done ✅ The owner, David has customer service figured out like butter on fresh baked bread. He and his staff are exceptionally courteous and accommodating. They made sure we were 100% before we drove off. Thank you JDL ❤️

Alexis J. 
Rating:
5.0

Customer did not leave a comment.

JoEtta S. 
Rating:
4.0

Customer did not leave a comment.

JOHN Z. 
Rating:
3.0

The lady who checked us in was not a pleasant person.

JENNIFER T. 
Rating:
5.0

Staff was very nice and helpful

Jo Etta S. 
Rating:
5.0

This was a pleasant experience compared to the rental from a Sheboygan location approximately 1 year ago. I will recommend this location to all my fam and friends. David is professional and efficient

Donna K. 
Rating:
5.0

Customer did not leave a comment.

WANDA W. 
Rating:
5.0

Customer did not leave a comment.

Rubie R. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
4.0

Customer did not leave a comment.

Jordan P. 
Rating:
4.0

The run around I received from uhaul and this has nothing to do with the pick up and drop off..I had a specific rental of a 26 ft. truck, the night before i get a call stating well sorry we don't have one but you get a 20 ft. one almost and hour away, momenta later get a call stating you have again another location now this one 2 hours away I said absolutely not, not only no truck as I ordered but again another location, anther phone call saying now u must go to yet again another location, this is absolutely ridiculous.I had a police guided move and uhaul totally screwed this up and they do not give a dam how they put you out, since I was not given the truck I ordered I had to rent another vehicle to assist me with again a police guided move, and through all the phone calls through the uhaul phone calls not one person not one single person said hey wait this is what we can do for you, and please not thia has nothing to with with the pick up and drop off location this is strictly UHAUL. I also was told that I will not be charged until drop off, well bur of course another lie from uhaul, I was charged the day I picked it up which cause my account to be overdrawn due to the fact I do not use this account but only for bill paying and was told there will not be a charge until drop off and again there was. This was a total run around and I will never ever use ubaul again and I will also tell everyone I know nor to use uhaul I will also make a complaint with the BBB. uhaul you should be ashamed of yourself.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

Carol E. 
Rating:
4.0

Everything was great.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Blair S. 
Rating:
5.0

Customer did not leave a comment.

Roland F. 
Rating:
5.0

We will be using their service again soon

John K. 
Rating:
5.0

Customer did not leave a comment.

TODD A. 
Rating:
5.0

Customer did not leave a comment.

TODD A. 
Rating:
4.0

Customer did not leave a comment.

RANDAL P. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Dave at JDL Automotive is an excellent representative of your company.

Bob S. 
Rating:
5.0

The owner was extremely helpful in hooking up the trailer and explaining how everything worked. Very pleasant people to deal with! I would recommend them to anyone.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Jayda J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Jamie S. 
Rating:
3.0

I wasn't able to use my truck to tow the trailer because of some rule uhaul has (02 sport trac which would have been perfectly capable to tow this trailer) so I had to borrow a truck from a friend which was a hassle. Maybe instead of not letting people use a vehicle you could have them fill out a waiver instead.

Tanner N. 
Rating:
4.0

The pick up app was less than convenient.

Scott H. 
Rating:
1.0

The trailer had rotten tire and I got delay for 3hours in my journey

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
3.0

The optional was there got plenty surrounding.

Yang L. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Mason C. 
Rating:
5.0

Easy to work with. All around happy to deal with them.

jeff S. 
Rating:
1.0

Operator is a dishonest. Uhaul as a company is dishonest I will never rent an other uhaul anything. Thieves. Uhaul is a fen 9f thieves.

Vaouida M. 
Rating:
5.0

Customer did not leave a comment.

Sam X. 
Rating:
5.0

I received exactly what was promised. This location is well run and had the vehicle ready when I arrived. The U-haul website based auto pick up system needs to be reviewed though. I had to keep entering a confirmation number and at time contradictory. Compared to other commercial sites, not user friendly.

Randy G. 
Rating:
5.0

drop off of my rented trailer was done via the Uhaul App after hours. it was very easy and convenient. I am very satisfied.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
3.0

Better tires for the snow.

Jamie F. 
Rating:
5.0

Everything went very well.

Rick M. 
Rating:
5.0

I wish UHaul corporate would not send me numerous texts, a few of which remind me of some $20 convenience fee if I don't fill out some kind of online checklist after I am done. I HAD NO RECEPTION ANYWAY! It was thouroughly confusing that UHaul corporate had sent me exactly 8 texts throughout my rental time ... ANNOYING! The location was great ... great people. Whosever idea it was to constantly send auto texts and throw in there about some convenience fee is RIDICULOUS. UHaul corporate abused my disclosure of my cell number by sending me THAT MANY texts!

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

The location is great for me. Very helpful and lenient when it comes to dropping the trailer off. Good people to work with. Will use again I'm sure

Robert G. 
Rating:
4.0

We reserved online for Thursday. We went to pick it up and they said they didn't have one....had to come back on Friday. Truck smelled of smoke and cigarettes pretty strongly. The truck worked fine, although it was an older model (had one that was brand new a few months back)

Rick M. 
Rating:
5.0

The woman I worked with was very nice and efficient.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Danny E. 
No reviews have been submitted for this location.

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