Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was extremely helpful in hooking up the trailer and explaining how everything worked. Very pleasant people to deal with! I would recommend them to anyone.
I wasn't able to use my truck to tow the trailer because of some rule uhaul has (02 sport trac which would have been perfectly capable to tow this trailer) so I had to borrow a truck from a friend which was a hassle. Maybe instead of not letting people use a vehicle you could have them fill out a waiver instead.
The pick up app was less than convenient.
The trailer had rotten tire and I got delay for 3hours in my journey
The optional was there got plenty surrounding.
Easy to work with. All around happy to deal with them.
Operator is a dishonest. Uhaul as a company is dishonest I will never rent an other uhaul anything. Thieves. Uhaul is a fen 9f thieves.
I received exactly what was promised. This location is well run and had the vehicle ready when I arrived. The U-haul website based auto pick up system needs to be reviewed though. I had to keep entering a confirmation number and at time contradictory. Compared to other commercial sites, not user friendly.
drop off of my rented trailer was done via the Uhaul App after hours. it was very easy and convenient. I am very satisfied.
Better tires for the snow.
Everything went very well.
I wish UHaul corporate would not send me numerous texts, a few of which remind me of some $20 convenience fee if I don't fill out some kind of online checklist after I am done. I HAD NO RECEPTION ANYWAY! It was thouroughly confusing that UHaul corporate had sent me exactly 8 texts throughout my rental time ... ANNOYING! The location was great ... great people. Whosever idea it was to constantly send auto texts and throw in there about some convenience fee is RIDICULOUS. UHaul corporate abused my disclosure of my cell number by sending me THAT MANY texts!
The location is great for me. Very helpful and lenient when it comes to dropping the trailer off. Good people to work with. Will use again I'm sure
We reserved online for Thursday. We went to pick it up and they said they didn't have one....had to come back on Friday. Truck smelled of smoke and cigarettes pretty strongly. The truck worked fine, although it was an older model (had one that was brand new a few months back)
The woman I worked with was very nice and efficient.
We dropped off after hours and couldn't finish the process from my phone! Had to call the 800 number to get the process finished! Will NEVER rent from uhaul again!!
This is a very convenient location for me. Unfortunately, the office was closed when I arrived - likely due to the holiday weekend. The phone number provided for me to "check in" the trailer, though no one was at the location, worked perfectly.
Amazing service. I would definitely go back again
Everything was great. The price was a lot less than I had originally thought it would be. Will be using it again when we need one.
Attendant did not tell me about the blankets or dolley that were available to me until I returned the rental.Duh.
Was quoted $40 for the additional day with the equipment and insurance. Was charged $70 pretty annoyed.
Easy drop off.
I dealt with Carol and the customer service was outstanding and made the whole process very easy. In my opinion there is no need for any improvement!
No changes are necessary. They were perfect -- couldn't of asked for nicer people to deal with.
Fast, Curtuis,and a pleasant experience.
Carol was awesome. She answered all my questions and help me out quickly and met me early. I even called on a sunday ( and a holiday) and she took care of me. Excellent customer service! Great location and very easy to work with.
Carol was very nice and helpful to work with.
I needed a car hauler the next morning and Carol came in early and got us on our way. She's a rock star!
I went to 2 other dealers first looking for this trailer. I gave them 5 days to try and get me one and neither of them would take a reservation.
Staff was exceptionally friendly and met all my needs.
Great place with awesome custom service. Thanks!
Great customer service. Very friendly and helpful
There could be more truck sizes available.
Very covenant and smooth!exactly what you need on moving day!
I would recommend U-Haul to anyone who needs to rent a truck. Their locations are accessible, and the truck are always well-maintained. Carol worked well to check me in. JDL is a fantastic place to rent a U-Haul.
JDL Automotive was very easy to work with!!!! I highly recommend these people!!
Real good experience with JDL.
I was very happy with the service. The gal that tool care of me came in special on Sun to take care of us. That meant a lot to me, that was the only day we could make the move.
We reserved a one way truck in June 2018 for an August 11th move. The original pick-up location was 8 miles from our house. August 10th at 6 am while on vacation, we received a call that they didn't have a truck. The woman eventually found one 40miles away. When my husband called to verify it he was told they did not have a one way truck at that location. So he called UHaul back again and she found another 50 miles from our location. We needed an early pickup but were told not available until 10:00am. We got the truck with less than 1/4 tank of gas. The tires were not in great condition. They gave us an additional 50 miles for our trouble but that didn't cover us having to go so far with our vehicle to get the truck. UHaul needs to step it up. When some reserves a truck at a specific location it is uhauls job to have a truck there. We reserved this 2months in advance. The customer should not be driving all over the state to pick one up. Also, when the second location didn't have a truck no one called us. My husband called to verify time and that they would have one, which they didn't. Based on our experience with would NOT use UHaul again
This was the friendliest location I have rented a uhaul from. Also the smoothest transaction from start to finish. I will be using this location in the future.
Staff was friendly and knowledgeable. This was the first time I rented a 20' uhaul truck and I was well informed by the staff. The equipment was solid, clean and in good working order.
When I tried to do a after-hours closing, the credit card I had on file, wouldn't accept. Not sure what the hang -up was. I will note, a quick call to the local shop manager and hopefully it will be resolved.
This locations personnel were very friendly and helpful. I would highly recommend JDL Automotive.
