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Shannyn G
Customer Reviews for JDL Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating place. Friendly and knowledgeable staff!!
DAVID MGreat Customer Service
TONI WI returned the trailer on Saturday and one young lady was at the office. No one helped me disconnect the trailer. I managed but it would have been great to have an experienced person help.
VINCENT MI happened to pick up the trailer from uhaul in the rain. It was parked in a grassy area. I hooked it up and spotted by the office so she could take a picture of it. I went to the store on the otherside of town. When u got out of my truck i noticed both trailer tires were bald with cords showing through. I called uhaul back to ask to exchange it for a different one but was told they only had bigger trailer that was not made for amotorcycle. Her next respite was they will have someone look at it on Monday. I returned it shortly after and found different accommodations so I wouldn't have to risk moving my bike.
DAVID MExcellent as usual. Very professional and helpful staff. Highly recommended!!
DAVID Mquicker than going to a regular u-haul site. They did expect me to understand how to connect my trailer - examining it properly after I finished. All in all a good experience! and very quick!
JOHN KCharged way too much without explaining anything. Could use better customer service manners.
DONNA KExcellent customer service. Fast and efficient checkout. Highly recommended!!
DAVID MStaff was very speedy and friendly.
JACK VWe had excellent service - across the board! We were needing a last minute - trailer to empty excess boxes/furniture from a local storage facility. Prompt service by the owner within minutes of our call! Great price too! It saved the day! Nice to know good and prompt service does exist!
RONALD LHave unit ready for pick up , have a full tank of full, the price is fair on rental ,but fee per mile ($1.29) is really unfair pricing.
DANIEL MConvenient location, friendly staff, and the big 26' truck was easy to drive.
LISA Meverything went perfect. I was able to use the auto transport to recover my car in Chicago. thanks to apple tag tracking and u haul it went exactly as planned
JEFFREY HFast, efficient and friendly. Only the best!
DAVID MThe truck engine idled considerably rough at start up that reduced to noticeably rough after warm up. At first I thought something in the fuel but it still was the same after I passed it up. Should not run like this with under 17,000 miles.
Roy SVery convenient for me.
Robert DThey should help attaching the trailer, no one would come out and help.
FREDERICK BWe drove about 10 miles when the low engine oil light came on!!’ We needed to add 3 quarts of oil at a cost of $30!!
James SThe agent was very helpful getting the truck ready and returning it.
Richard OFix app's null error for location verification
Sam DTruck worked great! Thanks Dave!!!
Ryan BNothing - everything was above expectations.
Daniel SRefueling policy not completely clear/was not communicated fully. Otherwise quick and professional, pleased with rental.
Josh KEasy to pick up and nice help
Susan KA-1 equipment, A-1 service!!!
DAVID MI originally was suppose to drop off my trailer to a location located on Hwy 57 in Plymouth Wisconsin. I received an email stating I needed to have the trailer returned a day earlier at 9:00AM in the morning because they claimed they had the trailer rented. That morning we had an unexpected snowstorm but I managed to get the trailer there on time. However, the door was locked and a note on the door told me to ring the doorbell which nobody answered. There was also a phone number to call. I called it and the woman on the other end didn't have anyone to make the disconnect of the trailer. After going through your customer service phone bank, I was directed to JDL Automotive. The original place of drop off should have their franchise revoked.
STEPHEN KGreat place to rent Uhaul's! Very friendly staff!
DAVID MY'all kept 494.00 of my money n refuse to return it..... this is totally uncalled for n will not be tolerated. I will be reporting n hiring my attorneys today.... Never will we ever use your company ever again. This was the worse experience I have ever seen
Penny WYour mobile check in was very hard to use.
David DExcellent service, super nice equipment
DAVID MThe Truck had a check enginer light on the minute we pulled out of the parking lot at the U haul deal. The steering was wobbly and seemed unsafe. There is no way we would recommend anyone to rent from this place. This 10 foot u haul truck needs serious maintenance. Should not be on the road.
Jan tHelpful and friendly
robert rMYbe fix the straps that hold the tires down they are frayed
Kevin VFront end shimmy at 60mph. Needs repairs.
Steve GMade the reservation over a week ago for a 15' truck. Location got moved, which was ok. Show up to pick up the truck and they only has a 26' truck. I had no other option but to take the 26' for the increased price even though I had reserved a 15' well in advance. I am not happy this happened and no compensation was made for your mistake. I will think twice about using your services again.
Joseph MGreat people here.
Dale TAppreciate JDL and their quick pickup and dropoff service!
Jason WBest Uhaul dealer on planet earth!!!!
DAVID MVery smooth rental, everything went great. Online reservation capability was convenient, and JDL had a good selection of equipment.
Michael KHave talked with their staff a variety of times and they are always very nice and helpful
Todd TThe location is a bit far from my home but it is what it is. Maybe U-Haul should evaluate the amount of trailers and "get some more".
Val DYour online check in is probably the worst thing I have ever experienced. I will never be using Uhaul again.
shannen LHad to unhook trailer myself and push into parking spot
Steven GThe service was efficient and professional. Keep up the good work!
Susan MNice people
jay PDavid was amazing to work!
Hope HUpdate your trucks more than every 20 years. Maybe just fix them at least.
Michael TJDL did everything great!! I am a retired single woman and with their help my move went off without a hitch. The truck was there as promised (I've had other experiences), the rental paperwork was easy to complete, and in less than 10 minutes we, me and the driver, were out the door!! Thank you JDL and staff!!!
SUSAN TAfter renting trailer I was told to go and hook it up and drive to office so they could check connections. I was by myself so nobody to guide me to connect trailer up. This took around 20 min. Of screwing around to get it on the trailer hitch. Disappointing, frustrating and time consuming. Then had to clean the 12" of snow on the open trailer from storm prior to rental. Otherwise nice place of business. Bring 2nd person to help guide to trailer hitch. Thanks
Todd SGreat overall experience. Great price. Thank you.
JOHN KI was charged for excessive fuel, I placed 10 + gallons in the truck and they added on another fuel charge.
Steven MNice location, friendly staff!!
DAVID MHave vehicle ready to go. Vehicle was stuck had to take bigger truck. Whoever used the truck last had a white pet and there was hair in cab. Truck wasn't swept out. Have more than one person working as this is also a vehicle sales lot. When returning truck waited 25 minutes while she did all paper work with another customer who was purchasing a vehicle only to be told just leave the key and go. Two other people came in waited five to ten minutes and left because there was a line. More personnel needed. Lot was solid ice and had to walk through entire lot numerous times because of the truck issues Dangerous, salt the lot. Safety first.
Bonnie L