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Roger G
Customer Reviews for Jeff's Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had everything ready...very nice to deal with
George SGreat customer service and I felt they really did make sure the trailer was in good order for the long trip we took.
Aaron HWe will use this location the next time we rent from U-Haul.
Chris BConvenient location, easy process
JAMES MI totally screwed up leaving the vehicle & forgetting to fill the gas… I felt so stupid after I dropped the keys in the box…. 😡 Nothing they could do, as the place was closed on Sunday. 😓 All good, though. My fault.
Jeremy SJeff helped us out and was very friendly
Jeffrey MHave the keys available so I do not have to come back the next day
Robert BEntire transaction went smooth and quick. Jeff hooked up the trailer for us and we were in and out in just a few minutes. Dropped the trailer back a few hours later with the job done.
Frank AMake turn in directions more clear, if it needed to be done while business is open make that clear, sent one e-mail, left note on trailer.
jack jSalesperson was knowledgeable and friendly. And quick!
Carrie ECharge less when someone only needs it for a day. It was very unfortunate to have to pay an exorbitant amount for driving it for roughly a hour and a half.
kimberly cExcellent service on returning the auto transport trailer and 15 foot truck. Helping this old lady with unhooking it all and making sure the car was safely off the transport was a big deal to me! Very convenient location as it's right next to my long time storage facility!
DANI CLittle scam on how you do the gas,that's one way to make extra money
Robert GFriendly and very helpful. Highly recommend
Marcella EJeff is the local representative and does a great job.
Brett CYou cannot improve on an establishment that does everything to help you out and then above. I thank them so much for their help and the ability to use their premises to do my job.
Raymond BI needed the "tie down " loops to secure my load but 1 very important loop was broken and replaced with a piece of wire. I had to make extra stops and buy extra things during my use of the trailer that made it extremely inconvenient. The trailer towed well and was clean.
Noel HI used the do it yourself drop off in the app as I arrived there about 15 minutes after they had closed. I loved this location! There was plenty of space for me to move around and drop off the 6x12 trailer. I personally couldn’t lift that heavy trailer off my truck so I needed a use my Jack but I got it done.
Suzanne CMuch cleaner location. Good experience other than my husband having to take ten thousand pictures of the truck and wait for them to be accepted on the app.
Scott DKeep up the good work.
Steve BI always get great service at Jeff's Auto. Very polite and helpful.
Charles CAmazing customer service.
Richard CGreat personnel and quick service and no pressure for adding. Keep doing what you’re doing.
MICHAEL RWas quick to help get the return done
ISAAC BI believe the guy forced me to rent a much larger truck than I needed. I only had a refrigerator to move 10 miles...and he said the only trucks he had were 28 or 24 or whatever the biggest truck was, although 2 smaller trucks were on the lot. Yes. They could have been pre-rented, but they were there when I returned. Maybe they were both damaged...but this has happened before. It left me with a less-than-savory taste in my mouth. Please don't share my I.D. with him. I may wish to rent again.
terry iThe transmission would not shift properly. The truck had over 150K and needs an overhaul.
Michael PWhen I dropped off my truck, the app tried to charge me for gas when I input a 3/4 tank as instructed when I picked it up. I was forced to input a full tank not to get charged. When I tried to get this corrected by contacting customer services via chat, Robert, was not helpful at all and very dismissive. He basically told me to just call someone else. One of the worst customer service experiences I've ever had. I do NOT want to be charged when the next renter uses that truck and it is at a 3/4 tank as I was instructed to fill it to.
Benjamin BExcellent customer service
Dana LOne of the tie down straps was inoperable (tail broke off short) delivered vehicle with one tie down.
David RVery clean . Very accommodating and helpful. Nice people
steve gWanted a small BoxTruck...10'. No U-Haul trucks at all within 75 mi. 6×12 Trailer recommended by Jeff did the job & no mileage charge.
Henry EIt could have been cleaner
Timothy JBe sure you have the equipment that was guaranteed actually there and available!
Brad HN/A
Gavin DTruck was not ready at pickup. I had reserved the truck at 7am and arrived at 7am to pickup. Had to wait an hour for truck to be ready.
SAMUEL PExcellent customer service. I was in and out of there in no time. I'll be back.
Ellsworth AHe was a big help every thing went really smooth if I rent agin it will be from there
Christie fWill definitely do business at this location again. Friendly employee, very helpful.
Jere JI talked with Cruz over the phone very nice guy and very helpful was a pleasure working with him
RONALD PVery smooth transaction.
Dora WSuper friendly and super efficient.
Katrina HI was initially confused as to who I was talking to since this particular location is actually a car repair place. They need to answer the phone so that the customer knows they have reached a U Haul rental location.
Rhett ZThey were very nice to rent to me even after they had just closed their shop for the day
Beau Pi reserved more than three weeks in advance and the employee gave the only appliance dolly to the first come first serve customer in front of me. I could not move without that dolly. He recommended i go to another store. I had limited time and don't understand the purpose of a reservation if you can't get what you need. Moving is stressful enough without putting up with a location that doesn't care or check contracts for the day to meet customer needs.
laura dThe staff was very helpful, helped with the hiokuo and checked the the hutch to ensure everything was tight and secure.
CHRIS ILocation rep arrived a few minutes late at 8:00 AM and was not present for drop off, even though it was only 2:00 PM.
Dustin Hfriendy staff
Roger AThe truck was dirty and had things in it that they were not even aware of until we picked it up. I was also not informed that I had to do the truck condition online through a text and by the time I seen it, it was too late.
Tammy T