Customer Reviews for Jennings Depot
(U-Haul Neighborhood Dealer)

61 reviews

19298 SR 190   Fort Jennings, OH 45844

(419) 286-2066

Location Hours

  • Monday - Sunday:
    9 am - 11:30 am / 12:30 pm - 6 pm

Services at this Location:

Contact Us

(419) 286-2066

19298 SR 190
Fort Jennings, OH 45844

Services at this Location:

Location Hours

  • Monday - Sunday:
    9 am - 11:30 am / 12:30 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We have used a U-haul truck from this location on 3 separate occasions. And everytime has been a last minute reservation and they went out of their way to make sure I got the truck size I needed on time for my rental. Communication and flexibility on pick-up time are also awesome...not to mention convenient location to save on rental mileage. Will definitely use them whenever the need arises!

Jessica W. 
Rating:
5.0

Perfect! Easy in and out. Very friendly. Conveniently located for the move we needed the truck for. 🚚 Affordable. Well maintained. Probably going to need for a second load in a couple weeks. Used in the past and will use for any future moving needs:)

Jessica W. 
Rating:
5.0

Great service and economical rental

LUIS Q. 
Rating:
5.0

Fast and efficient service

EARL R. 
Rating:
4.0

Correct the address online. The address given was wrong. Otherwise, awesome!

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

It was short notice and everything went great!

ROBERT W. 
Rating:
5.0

Service was excellent. The trailer was in excellent shape and worked perfectly for our purpose.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

blake G. 
Rating:
2.0

Drop off location and key drop off box where in separate locations which was very confusing

ROBERT E. 
Rating:
5.0

Easy drop of with easy location . Staff very helpful. Thank you!

Anita C. 
Rating:
3.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Very friendly people

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

lauren M. 
Rating:
1.0

They changed me for ful when I returned with a half take of gas i picked it up at less then half a tank of gas they have yet to call me back about the matter

Linda K. 
Rating:
3.0

Maybe have a gas station nearer to drop-off of the rental

BOBBIE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE G. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Everything went smoothly!!

Bob W. 
Rating:
5.0

I was overcharged, billed 352.00, this is correct, BUT there is another pending charge for 187 and some change. Now my account in negative with the 187 still pending. I need to get this resolved.

Clifford M. 
Rating:
4.0

Jen was very friendly and explained the whole process to me. I would definitely recommend her Uhaul site for your next move!

RHONDA B. 
Rating:
5.0

Had a wonderful experience. ..they were very nice!

Julie F. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

Customer did not leave a comment.

Sidney D. 
Rating:
5.0

Customer did not leave a comment.

David W. M. 
Rating:
1.0

Customer did not leave a comment.

Ebony M. 
Rating:
3.0

You had 2 trucks. I dont understand why I had to spend 25 min trying to find the truck that I had reserved. It was not at the location that it was supposed to be located. If I would not have had problems with the connection with uhaul I would not have been walking around your lot which resulted in me seeing the truck down the road.

diana B. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

The drive to pick it up was out of the way, but the people were very friendly and helpful..

Tammy M. 
Rating:
3.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Shari P. 
Rating:
5.0

We thought the service was great! It was so convenient to rent, especially when we set it all up the day before our rental. Great work!

Tiffany P. 
Rating:
3.0

We were promised an appliance cart and when we went to pick up the u-haul truck, they did not have a cart available.

Judy D. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Your scheduling sucks!! I received a confirmation for a pick-up in Lima, Ohio at 4:30 PM, however this branch notified me at 3:00 PM stating they do NOT have the trailer I reserved. They stated no trailers available in a 80 mile radius. I was transferred to the customer service representative who was very snotty & rude. I did not screw this up, your company did! I've used U-haul on other occasions in the past, however this will likely by my last rental from your company.

doug L. 
Rating:
5.0

Friendly and Fast Service!

Jen N. 
Rating:
4.0

This is a very small business, but they did well.

irvin G. 
Rating:
5.0

Customer did not leave a comment.

malissa A. 
Rating:
3.0

The place we dropped it off was a wreck.

Krystal M. 
Rating:
5.0

Great customer service , was ready when I got there and didn't make me get out of the truck at all , hooked it up for me and I took off ... Thanks ! A+

Nate G. 
Rating:
3.0

The truck was a little dirty, it had wrappers stuck places. I did get a bit impatient waiting for them to figure out my rental when I arrived. The employees were very friendly. Overall I had an okay experience with this location. I had a bit of trouble figuring out the charges. I came up with about a $10 difference. I'm not going to lie, I really don't like the $.99 a mile. Plus all the other charges like environmental and such. I understand these charges exist for a reason. But with me I already had to drive from van wert to fort Jennings to get it. Then drive it to Grover hill Ohio then to van wert Ohio and then back to fort Jennings. So the $.99 per mile kind of sucks in this case.

Alexandria W. 
Rating:
5.0

Nothing......excellent experience

Rating:
4.0

Customer did not leave a comment.

Erika N. 
Rating:
5.0

Customer did not leave a comment.

DOUG S. 
Rating:
4.0

Customer did not leave a comment.

REGINA G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Jen was very helpful and easy to work with.

JERRY Z. 
Rating:
5.0

These people were great and very helpful. And I was able to drop it off later in the evening.

steve D. 
Rating:
5.0

Directions on Google maps does not take you to drop off center, ended up being stuck with the trailer another day because I couldn't drop it off at night

Brianna G. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Have all trucks installed with cruise control!! Also install d-rings in cargo area to secure large heavy items to floor!!

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Allan H. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

JOHN-DEBARA M. 
Rating:
5.0

The people were very nice and helped me more than other Uhauls that I have rented from.

RAY G. 
Rating:
1.0

Customer did not leave a comment.

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
No reviews have been submitted for this location.

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