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Thomas M.
Customer Reviews for Jensen Tire And Marine LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great. For the 2nd time now I had issues with the app to pick up my truck. Had to call customer service for help. Took me over 45 mins to pick up my vehicle. I sat on hold fir almost 20 mins before someone picked up only to be put on hold again. The only reason I got to talk to someone is because they called me due to being late picking up. Overall I love the option of 24/7 pickup/drop-off, the app needs some work, and there should be a direct extension for assistance with 24/7.
Traci G.The truck had a broken drivers side windshield wiper. I had to drive in the rain without windshield wipers. There was a weak signal in the area which made uploading pics difficult
John M.Ordered moving pads but none was in the van. Site was closed on Saturday so could get no help. Not sure who would put pads in van.
Deborah S.Convenient location. Checking out the vehicle took a long time, but the employee working was very friendly and did his best to help me. Next time I will do the self check out. It had snowed the morning of my pick up. The parking lot around the Uhauls were very icy. One improvement that would make a huge difference for future customers would be clearing the snow off the vehicles and salting the asphalt around them in the winter. Overall good experience. When I needed to extend my rental by a day it was easy to contact customer service.
LINDSAY F.The location was convenient to my house, the staff was great and it was an easy pick up/drop off. The van was well maintained however it was not cleaned inside nor outside. Overall it was a good experience
REBECCA MARIE R.I've had issues the Uhaul rental in the past, but this experience was great. I had to pick up the truck from a different location than where I reserved it, but the truck was clean and in perfect working order, and the folks at Jensen were great!
Brian H.Jensen tires was closed. It was very very difficult to rent on line. It took two hours and 4 phone calls (one just hung up on us!). Each call was 13-15 minute wait tome, we are sure because this is a crazy failed system! The truck was filthy! Absolutely, filthy. It had blue plastic in the door handles, maybe gloves, we were not touching! The front cab smelled discussing. It smelled like a dead animal and everything g felt dirty!!! The ramp and bay had some sort of beans all over the place, plus more blue plastic things stuck all over???? The transmission is shot. It could barely shift out of first. This one is defiantly ready for retirement! I have rented UHaul before and from jensens. This was not the good experience we have had with U-Haul and their trucks!
Monroe summer da M.I feel it was very friendly very helpful thank you very much
PRISCILLA B.We were not called about our rental - we called and then we needed to drive an hour away to pick up the rental - we were given an extra day but none of this is disclosed when making your reservation
Stephen M.The location was not familiar with your software and it took a long time to check out.
Jeffrey J.Your phone check in was horrible and took 20+ minutes to complete
Linda D.When I called U-Haul I was quoted a price for the Cargo van per day, which included a certain amount of mileage. When I picked up the van, the quote and mileage allowance were different and finally, my credit card was charged more than either quoted! The owner of Jensen's tire is wonderful, location was convenient and van was clean. U-Haul on the other hand....NEVER AGAIN!
robin B.Pick up was a problem. When we called for help, the wait time was 45mins!
Stephen K.Apparently when changing order to 24/7 you need to update pickup time to later. At 7:00 the order suddenly canceled. I had to call you guys to sort that out as it canceled while I was en route. I don't fault the location but rather the process that allows a cancellation without checking with me first...the people I spoke with on the phone were great. But I don't think I should have had to call in and prospect of being moved to another location was not appealing to say the least.
Brian S.This was an alternate location because the one which I had a confirmation of a trailer, in fact, did not have the trailer. Fortunately, this location had what I was looking for. There should not be a guaranteed location pick-up if there is nothing available.
Peter S.They were great
Brett R.Inside the van was filthy. Not sure what was all over the dashboard. But It was not cleaned in between uses. Also, cannot drive on snow at all. My driveway has very little snow on gravel and the tires just spin. Prolly not great for New England.
Blake P.Truck was supposed to be in Danbury but you don't move trucks so instead you expect me to find my truck. Your folks did discount the rental and miles when we complained that you wouldn't move a truck for a confirmed reservation but you did not tell us truck was at unmanned location and we had not used your app. Downloading an app in a freezing lot with emailed and text verification codes is stupid and just adds unnecessarily to the moving mess. None of us wants to need to rent a vehicle to drag heavy stuff from one place to another. It is hard and exhausting even before preventable situations cause more stress. This was terrible experience and we will seek other options with real people present when we need to rent a truck in the future.
Kathryn S.The tires were not good on snowing/icy patches.
Daniel B.Faboulous place to do business
KARL S.Location was convenient and staff were helpful. Truck exterior was dirty but interior was clean. Gas tank was half full. Truck drove very well. Thank you.
Paul V.came in last minute and was taken care of right away. interupting Sean from other work. very appreciative.
Larry W.U-haul could have a computer system that works. The guys at Jensen's were great and very helpful in solving our rental around your computer issues. They explained how to do after hours pickups so we could pick up the vehicle once your computer system was up and running again. I would definitely recommend Jensen's in the future.
Dawn R.Easy process and pleasant folks to work with
don M.Let people know the total length of the truck is longer then 15' for ticket purchasing needs for the ferry
Eric H.Shawn was great! Van was in great condition and ran smoothly. They were fabulous!
laura B.Sean helped me a couple of times when first I unloaded the trailer and then the next day, the truck. Very accommodating!
JENNIFER F.We ordered blankets and dollies which were not in the truck. The location was closed so we had to drive 50 miles to a location that was open to get what we had ordered.
William L.This is due to the actual truck I received, not the location itself. The 20 foot Uhaul truck I received was very old and had bad problems with the drive terrain. I was parked at a gas station with the truck in Park and it began to roll backwards while making a terriblev sound, the breaks would not stop the truck and I almost rolled back into a busy intersection - Luckily I was able to locate the E-Brake.
David B.Very fast and clean service provided. Good work !
Evelis M.Beautiful location
Dorel R.Answer your phones and deliver on your promises
June G.Nice looking spacious facility-well kept
Alex I.Overall, a great experience!! As this is a auto shop that happens to rent U-hauls, there was no appliance hand truck as requested. But it's an auto shop - not a U-haul store - but he loaned me a utility hand truck just in case. So I can't be mad at that. Love the new (to me) online pick up and return process. Great experience!
Steve W.Windshield wipers were in poor condition. Walk ramp did not set up easily Truck wandered at highway speed
ROBERT J.The location was not convenient for us. We rented with Uhaul specifically because there were SEVERAL locations within 5-10 mins of us. But less than 24 hours before we were supposed to pick up our rental Uhaul called to tell us that our location had changed and we had to drive over a half hour to get the truck we reserved over 2 weeks prior.
Kelly P.My original rental agreement pick up @ 11 am was moved from Newton's, ct to shelton, ct to Monroe, CT my original agreement had 5 hours my Monroe rental was only 4 hours why is this my move took 4.5 hours and was charged for a full days rental that did not seem fair
Chris S.I can't suggest an improvement, unless more inventory is an option. The cargo van I rented was the only one available within reasonable distance but only available for 4 hours, so we really had to hustle - a couple additional hours would have made our task a bit easier. The van was practically new (3340 mi.), clean and ready to go when I picked it up. The attention was great and everything worked out.
Francisco M.Pretty far from my desired pickup location. Not convenient.
Mitchell B.Convenient drop box for keys after hours return.
Tom T.first off u haul sent me to jensens tire in TRUMBALL ON MAIN ST.when i got there the guy working the counter made me stand and wait for 5 minutes so he could finish a text. then said in a very condesending way that i was at the wrong jensen tire i should be at his other store and said i dont know why you are here.i ask for directions to the other drop point(10 miles away).the place i dropped off the truck was ok. its either uhaul or jensens tire who made the mistake not me.i dont appreciate being disrespected and wasting my time.then being ignored by the guy working the tire store owner manager or worker he was rude and barely gave me directions to the other store.very bad experience period. i never write anything about anything period. but this took over 2 hours of my time driving all over connecticut
Patrick R.Drop off was easy. Very nice owner.
Andrew M.Even though the charge of the truck and mileage are advertised it is still a sticker shock when you complete the transaction. Also doesn't seem right to pay .99 per mile and have to replace the gas used. Seems like double dipping or nickle and diming the customer. I paid almost 200 bucks for a 4 hr. Rental. Thanks for the opportunity to provide feedback.
Ernie N.Thank You
Christine S.The truck was IMMACULATE! Excellent shop and customer service as well.
Jon P.