Customer Reviews for Jensen Tire And Marine LLC
(U-Haul Neighborhood Dealer)

345 reviews

242 Roosevelt Dr   Monroe, CT 06468

(203) 459-1504

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(203) 459-1504

242 Roosevelt Dr
Monroe, CT 06468

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kendra G. 
Rating:
5.0

They were great

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
4.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

WINNIEMONIQUE G. 
Rating:
5.0

Inside the van was filthy. Not sure what was all over the dashboard. But It was not cleaned in between uses. Also, cannot drive on snow at all. My driveway has very little snow on gravel and the tires just spin. Prolly not great for New England.

Blake P. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

Truck was supposed to be in Danbury but you don't move trucks so instead you expect me to find my truck. Your folks did discount the rental and miles when we complained that you wouldn't move a truck for a confirmed reservation but you did not tell us truck was at unmanned location and we had not used your app. Downloading an app in a freezing lot with emailed and text verification codes is stupid and just adds unnecessarily to the moving mess. None of us wants to need to rent a vehicle to drag heavy stuff from one place to another. It is hard and exhausting even before preventable situations cause more stress. This was terrible experience and we will seek other options with real people present when we need to rent a truck in the future.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

The tires were not good on snowing/icy patches.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Salvatore T. 
Rating:
5.0

Customer did not leave a comment.

Windelfo B. 
Rating:
5.0

Faboulous place to do business

KARL S. 
Rating:
4.0

Customer did not leave a comment.

Matthew D. 
Rating:
3.0

Location was convenient and staff were helpful. Truck exterior was dirty but interior was clean. Gas tank was half full. Truck drove very well. Thank you.

Paul V. 
Rating:
5.0

came in last minute and was taken care of right away. interupting Sean from other work. very appreciative.

Larry W. 
Rating:
3.0

Customer did not leave a comment.

Theresa D. 
Rating:
3.0

Customer did not leave a comment.

john V. 
Rating:
5.0

U-haul could have a computer system that works. The guys at Jensen's were great and very helpful in solving our rental around your computer issues. They explained how to do after hours pickups so we could pick up the vehicle once your computer system was up and running again. I would definitely recommend Jensen's in the future.

Dawn R. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Madeline W. 
Rating:
4.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Easy process and pleasant folks to work with

don M. 
Rating:
5.0

Customer did not leave a comment.

Pasquale C. 
Rating:
3.0

Let people know the total length of the truck is longer then 15' for ticket purchasing needs for the ferry

Eric H. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Shawn was great! Van was in great condition and ran smoothly. They were fabulous!

laura B. 
Rating:
4.0

Sean helped me a couple of times when first I unloaded the trailer and then the next day, the truck. Very accommodating!

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
1.0

We ordered blankets and dollies which were not in the truck. The location was closed so we had to drive 50 miles to a location that was open to get what we had ordered.

William L. 
Rating:
4.0

Customer did not leave a comment.

Nanci W. 
Rating:
2.0

This is due to the actual truck I received, not the location itself. The 20 foot Uhaul truck I received was very old and had bad problems with the drive terrain. I was parked at a gas station with the truck in Park and it began to roll backwards while making a terriblev sound, the breaks would not stop the truck and I almost rolled back into a busy intersection - Luckily I was able to locate the E-Brake.

David B. 
Rating:
5.0

Very fast and clean service provided. Good work !

Evelis M. 
Rating:
3.0

Customer did not leave a comment.

ilma D. 
Rating:
5.0

Beautiful location

Dorel R. 
Rating:
5.0

Customer did not leave a comment.

derek S. 
Rating:
5.0

Customer did not leave a comment.

Louise K. 
Rating:
1.0

Answer your phones and deliver on your promises

June G. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

shahid L. 
Rating:
5.0

Nice looking spacious facility-well kept

Alex I. 
Rating:
4.0

Customer did not leave a comment.

Brett O. 
Rating:
4.0

Overall, a great experience!! As this is a auto shop that happens to rent U-hauls, there was no appliance hand truck as requested. But it's an auto shop - not a U-haul store - but he loaned me a utility hand truck just in case. So I can't be mad at that. Love the new (to me) online pick up and return process. Great experience!

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Levent B. 
Rating:
4.0

Windshield wipers were in poor condition. Walk ramp did not set up easily Truck wandered at highway speed

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
2.0

The location was not convenient for us. We rented with Uhaul specifically because there were SEVERAL locations within 5-10 mins of us. But less than 24 hours before we were supposed to pick up our rental Uhaul called to tell us that our location had changed and we had to drive over a half hour to get the truck we reserved over 2 weeks prior.

Kelly P. 
Rating:
3.0

My original rental agreement pick up @ 11 am was moved from Newton's, ct to shelton, ct to Monroe, CT my original agreement had 5 hours my Monroe rental was only 4 hours why is this my move took 4.5 hours and was charged for a full days rental that did not seem fair

Chris S. 
Rating:
5.0

I can't suggest an improvement, unless more inventory is an option. The cargo van I rented was the only one available within reasonable distance but only available for 4 hours, so we really had to hustle - a couple additional hours would have made our task a bit easier. The van was practically new (3340 mi.), clean and ready to go when I picked it up. The attention was great and everything worked out.

Francisco M. 
Rating:
4.0

Pretty far from my desired pickup location. Not convenient.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Convenient drop box for keys after hours return.

Tom T. 
Rating:
1.0

first off u haul sent me to jensens tire in TRUMBALL ON MAIN ST.when i got there the guy working the counter made me stand and wait for 5 minutes so he could finish a text. then said in a very condesending way that i was at the wrong jensen tire i should be at his other store and said i dont know why you are here.i ask for directions to the other drop point(10 miles away).the place i dropped off the truck was ok. its either uhaul or jensens tire who made the mistake not me.i dont appreciate being disrespected and wasting my time.then being ignored by the guy working the tire store owner manager or worker he was rude and barely gave me directions to the other store.very bad experience period. i never write anything about anything period. but this took over 2 hours of my time driving all over connecticut

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Kendra G. 
Rating:
5.0

Customer did not leave a comment.

Julia G. 
Rating:
3.0

Customer did not leave a comment.

Josephine O. 
Rating:
5.0

Customer did not leave a comment.

Michele or Tom C. 
Rating:
5.0

Drop off was easy. Very nice owner.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Evailos P. 
Rating:
5.0

Customer did not leave a comment.

Pat T. 
Rating:
5.0

Customer did not leave a comment.

george W. 
Rating:
4.0

Even though the charge of the truck and mileage are advertised it is still a sticker shock when you complete the transaction. Also doesn't seem right to pay .99 per mile and have to replace the gas used. Seems like double dipping or nickle and diming the customer. I paid almost 200 bucks for a 4 hr. Rental. Thanks for the opportunity to provide feedback.

Ernie N. 
Rating:
5.0

Customer did not leave a comment.

norine B. 
Rating:
5.0

Thank You

Christine S. 
Rating:
5.0

The truck was IMMACULATE! Excellent shop and customer service as well.

Jon P. 
Rating:
1.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Convenient self service drop off location.

Ed G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Jensen Tire could not have made this rental any easier. They were extremely professional. Thank You

BILL F. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM M. 
Rating:
4.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
2.0

The guy at the show was rude to the uhaul rep on the phone right in front of me ., he was saying what a peace of crap ( he wasn't as nice ) your system was and threaten to drive them into lake zoar... then he puts me on the phone with the rep to handle the transaction... when I was done I asked if the fluids have been checked and again he didn't give a crap ( again not nicely ) .. really rude experience ..

mark Z. 
Rating:
5.0

Continue to provide great service.

james M. 
Rating:
5.0

The van was clean and well maintained and the people were courteous and most helpful. Nothing to change

KEN P. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Clare T. 
Rating:
4.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
3.0

Na

Tamyra N. 
Rating:
4.0

The pick up location was fine. It was the reservation service that completely sucked. Made a reservation by phone but rep couldn't do a radius search to see if there were locations closer to me that might have the size trailer I want. She did say scheduling tondonanradius search and connected me. They found a trailer a few miles from my home and reaerved it for me. I called that location 2 days and 1 day before I was to pick it up and I was told I'm all set. When I went to pick it up the reservation was no longer on the system for the location near my home. That location called uhaul who told him my reservation was moved almost 50 miles away. Uhaul had my phone number and should have called me. This is the second time this has happened to me. Your service is simply terrible.

phillip L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

The people had me sitting there for 20 mins never handed me anything kept putting everything on the counter and didn't even show me where my rental was they just pointed to the outside.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Ailton C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

DARIA D. 
Rating:
5.0

While this location was well maintained and helpful it was 30 minutes away from where we asked it to be and the trailer was an hour away in the other direction. This was EXTREAMLY IN CONVENIENT! My husband had to take the day off to drive around and pick up everything. I was lucky i ordered everything 2 days before we were leaving otherwise we wiuld have had an even bigger problem.

Dan D. 
No reviews have been submitted for this location.

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