Customer Reviews for Jensen Tire & Marine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jensen Tire & Marine

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Nanci W. on

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David B. on

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This is due to the actual truck I received, not the location itself. The 20 foot Uhaul truck I received was very old and had bad problems with the drive terrain. I was parked at a gas station with the truck in Park and it began to roll backwards while making a terriblev sound, the breaks would not stop the truck and I almost rolled back into a busy intersection - Luckily I was able to locate the E-Brake.

Evelis M. on

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Very fast and clean service provided. Good work !

ilma D. on

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Dorel R. on

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Beautiful location

derek S. on

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Louise K. on

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June G. on

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Answer your phones and deliver on your promises

Thomas T. on

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Austin S. on

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Shane S. on

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shahid L. on

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Alex I. on

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Nice looking spacious facility-well kept

Brett O. on

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Steve W. on

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Overall, a great experience!! As this is a auto shop that happens to rent U-hauls, there was no appliance hand truck as requested. But it’s an auto shop - not a U-haul store - but he loaned me a utility hand truck just in case. So I can’t be mad at that. Love the new (to me) online pick up and return process. Great experience!

Levent B. on

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ROBERT J. on

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Windshield wipers were in poor condition. Walk ramp did not set up easily Truck wandered at highway speed

Robert J. on

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Kelly P. on

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The location was not convenient for us. We rented with Uhaul specifically because there were SEVERAL locations within 5-10 mins of us. But less than 24 hours before we were supposed to pick up our rental Uhaul called to tell us that our location had changed and we had to drive over a half hour to get the truck we reserved over 2 weeks prior.

Chris S. on

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My original rental agreement pick up @ 11 am was moved from Newton’s, ct to shelton, ct to Monroe, CT my original agreement had 5 hours my Monroe rental was only 4 hours why is this my move took 4.5 hours and was charged for a full days rental that did not seem fair

Francisco M. on

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I can't suggest an improvement, unless more inventory is an option. The cargo van I rented was the only one available within reasonable distance but only available for 4 hours, so we really had to hustle - a couple additional hours would have made our task a bit easier. The van was practically new (3340 mi.), clean and ready to go when I picked it up. The attention was great and everything worked out.

Mitchell B. on

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Pretty far from my desired pickup location. Not convenient.

Michael G. on

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Douglas E. on

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Tom T. on

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Convenient drop box for keys after hours return.

Patrick R. on

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first off u haul sent me to jensens tire in TRUMBALL ON MAIN ST.when i got there the guy working the counter made me stand and wait for 5 minutes so he could finish a text. then said in a very condesending way that i was at the wrong jensen tire i should be at his other store and said i dont know why you are here.i ask for directions to the other drop point(10 miles away).the place i dropped off the truck was ok. its either uhaul or jensens tire who made the mistake not me.i dont appreciate being disrespected and wasting my time.then being ignored by the guy working the tire store owner manager or worker he was rude and barely gave me directions to the other store.very bad experience period. i never write anything about anything period. but this took over 2 hours of my time driving all over connecticut

Alan S. on

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Brandon P. on

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Kendra G. on

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Julia G. on

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