Customer Reviews for Jerrys Auto Service
(U-Haul Neighborhood Dealer)

22 reviews

4560 N Grand Av   Covina, CA 91724

(626) 722-5807

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/18/2021: Closed

Services at this Location:

Contact Us

(626) 722-5807

4560 N Grand Av
Covina, CA 91724

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/18/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great experience

Adan H. 
Rating:
3.0

Customer did not leave a comment.

Vincent S. 
Rating:
1.0

Very rude and disrespectful. They charged me more than I was supposed to be charged. That wasn't the thing that triggered me. What triggered me was their racism. They told me they couldn't understand what I was saying. I knew I was supposed to get an email when I returned the car. I didn't receive any until the day after. They told me to come back when I learn how to speak English or when I “become American”

Basem B. 
Rating:
5.0

Customer did not leave a comment.

Dominic R. 
Rating:
3.0

Customer did not leave a comment.

Marcus E. 
Rating:
5.0

Nothing at all the location was easy to find and the owner was very nice. He took the time to make sure the truck and everything was ok before helping me on my way.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

tam T. 
Rating:
4.0

Super friendly and helpful.

Emilie M. 
Rating:
1.0

I felt rush out of store. Was told truck is in back. Had only a guarter of a tank of gas. Was not given contract. Only gave me the paper stating i has insurance. Was told over the phone that they don't charge your credit card then they did it anyway.

towyanna Q. 
Rating:
3.0

The reservation was messed up. I was told that I could pick the truck up at 7:00 a.m. It said that on my confirmation. When I got there, they said they didn't open until 1:00 p.m.! On A Saturday! Jerry and I did not know what to do -- he thankfully called and got ahold of someone who THEN told him he could rent the truck to me. This was not good service, but it was because of the reservation, not Jerry. He wasn't helpful at first, but then he was much better when he got ahold of someone and he was able to handle the paperwork, etc.

Suzanne F. 
Rating:
4.0

Replace the windshield wipers

Lynette D. 
Rating:
1.0

Worst cust Svc I've ever had. Representative (Jerry) refused to sign off on the condition of the vehicle being turned in; not checking the gas level and REFUSED to give me some sort of sign off saying that I was relieved of my obligations to uhaul stating that he was "too busy" to do any of that. The experience that I had with him unfortunately would prevent me from using uhaul ever again. It was that bad.

JUAN T. 
Rating:
1.0

Customer did not leave a comment.

Shuo Z. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
1.0

bad attitutade service

Qidao W. 
Rating:
1.0

Highly inconvenient change of location and time, with staff that could barely speak English. Had to wait 15-20 min for a form to be faxed from U-Haul rather than the usual great experience from the neighborhood dealer on Covina Blvd. Overall, worst experience i have ever had with U-Haul. Makes me question using U-Haul again.

MALCOLM E. 
Rating:
1.0

Besides being told a different price over the telephone for rental, once on location there was no indication that this site was a rental hub for uhaul. For me it was a very unorthodox location and way of doing business.

CORY G. 
Rating:
2.0

Customer did not leave a comment.

charles W. 
Rating:
3.0

Customer did not leave a comment.

ELSA H. 
Rating:
5.0

Customer did not leave a comment.

Mayra E. 
Rating:
3.0

Poor guys were swamped with cars needing repair at the Auto service section (they must be well liked by the neighborhood). On the plus side, they are a gasoline station with some of the best gas prices in town. I would definitely recommend them to a friend.

jerry Y. 
Rating:
5.0

Truck was clean and customer service was great! I would highly recommend to rent a uhaul truck from this location.

marysol T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top