They need to give an update when customers drop off their rental. This location tried to charged me extra money for an extra day meanwhile I dropped off my rental couple of days prior to that.Habakuk D.
Customer Reviews for Jerusalem Discount Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in process online took me forever and it would not give me the 4 digit code to get into o lock box thankfully the crew at the pickup location was great. I was originally charged way more than I even asked for the customer service rep had to change me order. Overall the process was a drag and I really hope it is better next timeDaniel M.
The customer service at Jerusalem Discount furniture is so amazing. I recommend this location for Uhaul.JUDE J.
Amazing customer service, very kind and friendly people. They exceeded my expectations. I would highly recommend this location!Katrina K.
During my 6:30pm pick up the key was not in the lock box. Luckily a staff from Jerusalem furniture was working late and he was able to get me the key (it had been left in the return box). Probably would have been screwed if the staff hadn't been working late.Matthew S.
The truck at pick up point at 592 Washington Street had no dolly and furniture pads and I was charged $10 for each = $20 and I called one of your representatives yesterday on 6176237444 and he said U-Haul will reimburse me the $20. I think net time it's a good idea to charge a customer after confirmation with both pick up and drop off points.PAMA W.
Customer did not leave a comment.Nictoria F.
Customer did not leave a comment.Mary B.
You totally misuse the credit card.. first i get charged for extra fuel as i get half empty tank and you guys charge me for driving 7 miles... then instead or charging me for 7 miles.. you charge me for 33 .. greatChitral G.
Your customer service is awfulDEREK B.
A $19.95 truck for less than 1 hr and 6 miles cost me $60 when I was done not to mention it took me a hr just to get the truck! NEVER AGAINJimmy D.
Customer did not leave a comment.Molly B.
I want to let Joseph know that we made it to Detroit without any problems. The drive was smooth, thanks to all of his driving tips. We appreciate him and the other three gentlemen. We were slightly upset that we forgot to get the gift they gave us after our transaction but it's cool.crystal M.
Customer did not leave a comment.Quynh V.
Customer did not leave a comment.Amy R.
Unfortunately there was a lock on the back of the truck that wasn't supposed to be there and took an hour away from me.Noelani G.