Customer Reviews for Jesse Store and Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jesse Store and Lock

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shawn L.
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Store was closed, supposed to be open.

Tonia R.
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Customer did not leave a comment.

Troy M.
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I love that I got a free month of storage from U-Haul but the storage location was different from the drop off location. While I was dropping off the truck there was gunshots 500 yards from the locations. When I left there were police everywhere. I wouldn't recommend using this locations.

Fred K.
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The check in was extremely slow a d even strange. After reviewing my driver's license for about 20 min., they could not print out a confirmation. Then when I received one later, it still had the wrong address on it.

Dustin C.
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Great guy would go back

rachel B.
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Customer did not leave a comment.

Jennifer K.
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Customer did not leave a comment.

lincoln B.
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Customer did not leave a comment.

Greg H.
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Very old trailer (1982) had much superficial damage that wasn't documented with "x" sticker. Uhaul website kept crashing wouldn't allow me to add my photos of damage.

Jeffery B.
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Customer did not leave a comment.

Juan A.
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After hours drop off, no service provided was just happy to finally be rid of that horrible trailer

Sean M.
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I wasn't sure where to park the vehicle after hours.

Paul S.
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Customer did not leave a comment.

daniel T.
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The best experience I've had to date, renting a truck to move. I will use U- Haul again.

Erica B.
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The owner was so nice. He explained everything to me.. sweet guy

Michael Y.
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I was charged for a rental close to my house in brook park-Parma location. Then the day before pickup, uhaul cslled and said id have to pick up the truck from the Elyria l store and drop it off there. We'll, that was 100 miles out of my way, and I got charged for it. 168 was the estimated, then they added on another 100 dollars for the miles, I'll never do business at uhaul again and Iam telling all my friends their scam.

Deborah W.
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Gary was extremely polite and helpful.

KELLY B.
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Asked specifically about the 103 mileage limit because we had to pick up furniture before going to our destination and was told it would be ok. Was then charged $4.68 for mileage greater than 103 miles. >:( Glad the furniture store wasn't farther.

Tanika N.
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N/A

spencer S.
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Customer did not leave a comment.

Ronald H.
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The gentleman was helpful but the building was in need of help. The credit card system was a mess. I guess the area manager had to help because the new machines were not working had to wait 45 min for everything to get done it was a mess. For just a trailer.

Michelle C.
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L wish uhaul would give discounts to one way early drop off.

Tom F.
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Customer did not leave a comment.

Alexander W.
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show where oil stick check is inform client that height of vehicle and double tires on back may effect tolls on toll roads

Robert E.
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Customer did not leave a comment.

Al P.
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Customer did not leave a comment.

RICHARD K.
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Gary, the owner, took great care of me! He made me feel comfortable and confident throughout the whole process! I would highly recommend him to be the one you rent from when you need a U-HAUL truck!

ernest W.
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Customer did not leave a comment.

Ashley R.
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Customer did not leave a comment.

Savannah R.
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The guy who runs the shop was a nice man.

JEFFREY L.
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Customer did not leave a comment.

franklin N.
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Customer did not leave a comment.

Timothy K.
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My only objection to this location really has nothing to do with the location itself. I made my reservation online a week or so in advance and picked a pick-up location based upon a 7:00 am pick-up time. I received a call late in the afternoon on Sunday, the day before my scheduled pick-up day informing me that my pick-up location had changed and that I wouldn't be able to pick up until 9:00. That immediately put me two hours behind schedule on Monday. As a result, I did not get to my destination until 3:00 AM Tuesday morning.

ROBERT S.
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Customer did not leave a comment.

DONNA J.
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The owner took his time and walk me through everything i would need. He gave me his phone number just in case something went wrong. He was very helpful and professional.

TODD T.
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Customer did not leave a comment.

Douglas W.
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Very friendly and helpful.

William S.
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Customer did not leave a comment.

Mike G.
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Customer did not leave a comment.

Perry S.
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Be on time for pick-up appointment. Also, work out computer problems so customers don't have to wait for your old computer to boot up. You were polite but it shouldn't have taken past 9:30 to get a truck scheduled for 9.

JOHNNIE B.
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Hours of operation were not on with a rental company

JUSTIN K.
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Customer did not leave a comment.

ED J.
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nothing ! all went as planned. very nice to deal with, and will use him again!!

Pete J.
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Customer did not leave a comment.

MARTIN Y.
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Customer did not leave a comment.

JAY Y.
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Customer did not leave a comment.

THOMAS Q.
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Customer did not leave a comment.

CYNTHIA N.
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Customer did not leave a comment.

KENT R.
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Customer did not leave a comment.

gary J.
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Great place to rent from. Definitely would rent there again.

genevive H.
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you guys did a great job with customer service , so you don't need to change a thing. thank again this was my 2nd time using this service

paula C.
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Very Helpful and explained everything from insurance to size I would need

CRAIG P.
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Gary was very helpful .

MARK D.
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nothing,gary is the best,so willing to help my u-haul experience be smooth and convenient.very knowledgeable in all aspects of equipment rental.recommend his facility.

KAY A.
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Customer did not leave a comment.

JASON H.
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I've rented U-hauls before and this was one of the best pick-up experience I've had. Jerry was knowledgeable and helpful. I would pick this location again if I had the chance.

MICHAEL P.
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Jessie was very knowlegable on U-Haul service. He is very friendly and really aprreciates your business. He really worked with on the time frame that I had to get my mother in law moved. Would recommend him to anyone that needs to rent a truck.

Yvonne J.
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Have one closer than 40 miles away

SUZETTE L.
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Gary was very personable and pleasent during a very stressfull time. He made me feel welcome and relaxed, while explaining everything to me. He also answered all of my questions without having to ask he to explain it diffrently, so I could understand the answer. He was just as nice when I returned the truck. He took his time and I never once felt that I was being rushed through the whole process. He is an access to your company. If I ever have to move again I would return my business to him.

FRANK C.
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Garry at Jesses was a complete delight and very helpful with making my experience very comfortable and easy.

CHARLES J.
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Customer did not leave a comment.

CHARLES W.
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Customer did not leave a comment.

GARY J.
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Dealer was extreemly helpful. Very knowledgable.

NORMAN W.
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Customer did not leave a comment.

Jon T.
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Customer did not leave a comment.

ROY R.
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Nothing, it was great service, friendly attitude. One could ask for no more!

mary R.
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everything went well

JASON A.
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OWNER VERY NICE AND HELPFULL

DAN S.
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Customer did not leave a comment.

ALEX G.
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Customer did not leave a comment.

ALEX G.
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Customer did not leave a comment.

nina C.
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Spoke twice to the guy on the phone, dropped it off during off hours. Let him know the issues with the seat belt & he was appreciative & apologetic.

SHERRIE G.
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ABSOLUTELY NOTHING!!! This was by far the best uhaul i have been to. The gentleman who helped me was so kind and polite. thank you for making my experience so nice.

PAUL P.
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Customer did not leave a comment.

MARK D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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