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DOUGLAS D
Customer Reviews for Jesse Store and Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too many steps to get the truck
Sandra MMore smaller trucks available
CHRISTOPHER SJessie was so GREAT!!! I would recommend to everyone. Thanks Jesse .
Barry SMr. Jesse is very kind and super helpful. When another UHaul location changed our drop off without us knowing then called and were rude we hadn’t brought it to them, he was extremely helpful to fix the error he nor we had made. He offered help in deciding our best options for our needs of trucks. Highly recommend this Uhaul location.
LARRY KOverall great experience, knowledgeable kind gentleman that helped me. Will make sure all trailer rentals come from this location solely based on my interaction with him. I rented a car hauler -David
DAVID WThey need better lock boxes
Genevieve WGary, the owner, is always helpful and accommodating. I rent from him alot. This time I called the night before and he set it up for me. He told me that he was in Pennsylvania, but his district manager would meet me at his store. They worked together and I was able to get the trailer that I needed. I have no need to rent from anyone else! Thanks for helping me on short notice! You're the best!
JOHN NTowed extremely well. Loaded and unloaded.
gary jNot a thing!
john nThe keybox lock was difficult to unlock. It was oiled but took a lot of pressure to open.
James BIt was a hole in the wall. Trashed and unkempt. Even though the website and window stated that someone would be there live on Saturday from 9:00 until 2:00 no one showed. We had issues checking out and in with that app due to a Haul server error (we got it resolved) if someone was there during the time stated this could have been avoided. Van that we rented had little fuel in it. And although cleanish, it could have been better. I suspect whoever runs this location only shows up to make sure the vehicle is in the right place and to place the sign (rent me) in the window.
Bradley Fvery nice older gentleman but i should have been advised that he did not ecceot cash
hilbert gJesse made the pick up easy.
Charlie LThe 24/7 pickup did not work. Had to call customer service to walk me through. Took 40 minutes to get in the truck. Probably would not use this process again.
Steven MVery personable. Checked that my mirrors were adjusted for me and showed me how to save fuel with tow haul button. Would definitely rent from here again.
gary jGary was great! Explained the rental process and made sure the trailer was safely hooked up. I really appreciated it. Nice friendly guy.
Daniel PGreat service
Garrett NThe online live verification was extremely difficult. It took a couple hours and a talks with various customer service reps to get it figured out
Jennifer DSelf check in flawless. Vehicle was clean and well maintained, which we appreciated.
Michael HIt was basically an empty grassy over grown parking lot. No I dictation of where to park. Not well lit for after hours drop off. Over all just a horrible experience. Will use a different company next time
Timothy WNothing to improve. This guy was a true professional. I wish they were all that good. He explained everything perfectly and was very polite.
david vDropped off after hours - I do appreciate that service.
Thomas HThe place was closed when I droped the trailer off.
THOMAS SMake sure the gas tank is where it is suppose to be.
Mary OThey charged me 12 extra dollars that I didn’t have . I’m broke and can barely afford moving .!
Samantha MI requested and paid extra $10.00 for appliance dolly and the dolly was not on the truck at all
Ashley CJesse was so helpful ! He was willing to work with me on the pick up time, which made all the difference in how the whole move went. It was actually fun! Can't thank him enough. I'll definitely use this rental again if needed!
kitty mThe owner of this location told me a specific time to show up so we could go over the truck and rent out a new one since we still had stuff to move but they needed that truck back. When I arrived at that time there was nobody on the premises and I couldn't just leave and come back because the truck was due back at that time.
Emily SContinue to buy Chevy & GMC vehicles foe the company. Great experience. Ford’s just don’t cut it
Carl DI was charged twice for the equipment
Brianna BStore was closed, supposed to be open.
shawn LI love that I got a free month of storage from U-Haul but the storage location was different from the drop off location. While I was dropping off the truck there was gunshots 500 yards from the locations. When I left there were police everywhere. I wouldn’t recommend using this locations.
Troy MThe check in was extremely slow a d even strange. After reviewing my driver's license for about 20 min., they could not print out a confirmation. Then when I received one later, it still had the wrong address on it.
Fred KGreat guy would go back
Dustin CVery old trailer (1982) had much superficial damage that wasn't documented with "x" sticker. Uhaul website kept crashing wouldn't allow me to add my photos of damage.
Greg HAfter hours drop off, no service provided was just happy to finally be rid of that horrible trailer
Juan AI wasn't sure where to park the vehicle after hours.
Sean MThe best experience I've had to date, renting a truck to move. I will use U- Haul again.
daniel tThe owner was so nice. He explained everything to me.. sweet guy
Erica BI was charged for a rental close to my house in brook park-Parma location. Then the day before pickup, uhaul cslled and said id have to pick up the truck from the Elyria l store and drop it off there. We’ll, that was 100 miles out of my way, and I got charged for it. 168 was the estimated, then they added on another 100 dollars for the miles, I’ll never do business at uhaul again and Iam telling all my friends their scam.
Michael YGary was extremely polite and helpful.
Deborah WAsked specifically about the 103 mileage limit because we had to pick up furniture before going to our destination and was told it would be ok. Was then charged $4.68 for mileage greater than 103 miles. >:( Glad the furniture store wasn’t farther.
KELLY BN/A
Tanika NThe gentleman was helpful but the building was in need of help. The credit card system was a mess. I guess the area manager had to help because the new machines were not working had to wait 45 min for everything to get done it was a mess. For just a trailer.
Ronald HL wish uhaul would give discounts to one way early drop off.
Michelle Cshow where oil stick check is inform client that height of vehicle and double tires on back may effect tolls on toll roads
Alexander WGary, the owner, took great care of me! He made me feel comfortable and confident throughout the whole process! I would highly recommend him to be the one you rent from when you need a U-HAUL truck!
RICHARD KThe guy who runs the shop was a nice man.
Savannah RMy only objection to this location really has nothing to do with the location itself. I made my reservation online a week or so in advance and picked a pick-up location based upon a 7:00 am pick-up time. I received a call late in the afternoon on Sunday, the day before my scheduled pick-up day informing me that my pick-up location had changed and that I wouldn't be able to pick up until 9:00. That immediately put me two hours behind schedule on Monday. As a result, I did not get to my destination until 3:00 AM Tuesday morning.
Timothy KThe owner took his time and walk me through everything i would need. He gave me his phone number just in case something went wrong. He was very helpful and professional.
DONNA JVery friendly and helpful.
Douglas WBe on time for pick-up appointment. Also, work out computer problems so customers don't have to wait for your old computer to boot up. You were polite but it shouldn't have taken past 9:30 to get a truck scheduled for 9.
Perry SHours of operation were not on with a rental company
JOHNNIE Bnothing ! all went as planned. very nice to deal with, and will use him again!!
ED JGreat place to rent from. Definitely would rent there again.
gary j