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JoAnn Q
Customer Reviews for Jet Star Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was just an unmanned drop off site, so the only interaction we had was with a mechanic working, not an employee of Uhaul.
john MDon’t charge multiple times and change someone’s pickup location and size of truck 2 days before moving. Dicks
Jonathan AWe chose desk pick up. There was no one there at our pick up time and no service to do online pick up. When they arrived an hour late they had us upload documents we had already uploaded. In below freezing weather. They also gave us the keys to the wrong trucks. Never answered our calls when we called them multiple times.
rileigh cCan Not Think of a thing to improve the UHAUL/Jet Star Experience. Thank you for choosing Jet Star to represent you. Nice folks!
Brian TWent to drop off truck and building was locked. Signed onto WiFi as directed and onto the website only to be advised that I had no reservations, interesting considering I had the truck. I then called the phone number on my receipt and they logged the truck in and I put the keys in the key return. Very frustrating.
Rich HEverything went well!
DAVID TThe mobile app is hot garbage Without an employee present to do the pickup/return I would have been on hold with U-haul for over an hour. DO NOT RENT OR RETURN HERE DURING OFF HOURS AS U-HAUL CANNOT HANDLE IT. Jet-star was great, A+ for them. F- for U-Haul itself.
John-Paul HPickup of trailer was quick and was what you expected of U-Haul.
JOSEPH HEverything was great in both places with the rental. The only issue that we have is with the 2 gentleman that loaded our truck. They damaged 3 pieces of our furniture when loading them and didn't say anything to us at all.they were hired from u haul in north Carolina
ronald jI was its first rental. All were very friendly. Had U-Haul rep helping the process. Very informative. I am not rating the location as I really have no comparisons to use. Staff was great though.
RICHARD B