Customer Reviews for JFA & More Discount

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JFA & More Discount

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Richard R. on

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Tried to call and then texted. Got there at 140 for a 2 appt and owner of store did nkt get there till 220. Owner very nice but did not apologize.

ANGELA S. on

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Need hand truck or something to help get things on and off truck with.

Gary R. on

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Customer did not leave a comment.

Marisela B. on

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I turned this truck in a day early with more gas than I picked it up with. I received a call 2 days later asking me when I was going to return the truck and then I was charged for gas. This sucks if you guys don't resolve this.

Santana S. on

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Customer did not leave a comment.

TONYA H. on

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Customer did not leave a comment.

AUstin H. on

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Sandra M. on

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Sandra M. on

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Wanda J. on

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GREGORY T. on

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Stay as you are.

ELLA H. on

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start by letting your clients know 19.95 is where the price start I paid 71.00 for a 1 day use with only 40 miles used. could some one please explain? .

Xenia S. on

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This was one of the worst customer experiences I've had. I will not be recommending U-Haul, and especially this location. My comments for improvement would be to have my equipment available at the time of the appointment. The neighborhood dealer was very rude and threatened to not give me my uhaul because I was upset I had to wait in the cold half an hour. I was literally in tears and he was claiming that it is not his responsibility that it is not available at the time I made the appointment, and that if I don't change my attitude he would not give me my uhaul. Very bad customer service. I had to pay my movers extra since they also had to wait a whole extra hour. I called and made an official complaint and was told that a supervisor would call me back and no one did. In summary, you can improve by treating your customers nicer.

Claude R. on

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I picked up the truck about 3:30pm. 0n 10/6/2017 and returned about 7:30on 10/6/2017 and I replaced the gas. Didn't get my email receive my receipt until 10/10/7/2017 and they over charge me for rental and insurance for another day and gas that I replaced. Customer service was not much help said I had to wait there or four days for an investigation. Never had problems with u-haul before. Will never refer this location to anyone