Customer Reviews for Jim Whites Auto & Storage
(U-Haul Neighborhood Dealer)

531 reviews

1732 N 3rd St   Terre Haute, IN 47804
(Us 41)

(812) 232-6632

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 232-6632

1732 N 3rd St
Terre Haute, IN 47804
(Us 41)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Macheal S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

A very friendly employee and had me checked back in within minutes! And the smile from behind the counter always makes the move seem...well...more bearable. lol

Robert K. 
Rating:
4.0

Customer did not leave a comment.

gorge H. 
Rating:
5.0

The man who served us was extremely helpful and professional and even gave us some boxes someone had left behind!

Jennifer N. 
Rating:
4.0

rented 15ft and got 10ft truck. have not received any credit for inconvenience. had to modify items taking to grandson for 1st apartment. truck was good. just not what wanted. would appreciate credit/refund for inconvenience. did pay for 10ft. wasn't chg'd for 15ft.

Debbie T. 
Rating:
5.0

Very helpful and friendly.

Katrina O. 
Rating:
4.0

Customer did not leave a comment.

Scot M. 
Rating:
5.0

Jim was great! I wasn't very happy with uhaul, as they called me the night before at 7pm to let me know my previous location had give my uhaul to other customers and I wouldn't be be able to pick another one up til 1pm the next day. My pick was supposed to be 8am. Thankful I went this location earlier then picked up, because that uhaul schedule for me wasn't returning til 7pm. Point being why had reservations went it's not a guarantee it will be then. This wasn't an location move either. Thanks to Jim, he made the DAY!

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

JOhn W. 
Rating:
3.0

Customer did not leave a comment.

Lewis J. 
Rating:
5.0

Customer did not leave a comment.

Kerry K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
4.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Lube and oil the ramps, lube and oil the ramp pins. Loading and unloading the tow dolly for a single female alone is extremely difficult and would have been impossible for many women. This is not a reflection of the location but for U-Haul in general.

Kay H. 
Rating:
3.0

More room, not sure it's practical.

Presley W. 
Rating:
5.0

We were treated very well! We will go back!

DAVID M. 
Rating:
5.0

Was very friendly and understanding of the issues we had at pick up.

Randall W. 
Rating:
3.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
3.0

The location was not clean and smelled of cigarettes.

Tammy B. 
Rating:
5.0

Things couldn't have gone more smoothly. Things were explained thourowly and made things simple.

Stanley K. 
Rating:
3.0

The entire online reservation process is a horrible nightmare.

Marilyn A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY B. 
Rating:
2.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Lot was a little small to and crowded to deliver a truck and trailer.

duwayne L. 
Rating:
5.0

Jim was awesome. There was a mix-up on my part and Jim came to the rescue. He came and opened his business on a Sunday morning when he was closed. He got us the truck we needed and did not leave us stranded. He was wonderful!!

Cathy S. 
Rating:
5.0

Could not ask for better service. Truck was spotless inside and out, ran great and was a pleasure to drive and load. Rental procedure was quick and simple. Will definitely use Jim White's again.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

I picked up the truck on Sunday and my phone had trouble with the log in. I called a friend that had a local carrier and finished the pick up. Would have been much easier to pick up at the Wabash site that was open on Sunday.

Duane H. 
Rating:
5.0

He must be popular the lot was getting crowded. Am glad I didn't have to park the truck and trailer in their final locations.

Robert C. 
Rating:
5.0

No improvements needed at this location. All are very friendly and willing to help out with any questions or issues. Would highly recommend

Brian G. 
Rating:
5.0

Customer did not leave a comment.

patrick L. 
Rating:
4.0

Customer did not leave a comment.

Kristi G. 
Rating:
5.0

Jim's the best! He spent an hour diagnosing my truck's wiring problem, and got me on the road....I owe him a dinner.

William S. 
Rating:
3.0

Awfully cluttered up, with limited places to park. Not open on Sunday, which just adds another degree of difficulty to the return.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
3.0

I truly felt like an inconvenience. And then when I was charged a cleaning fee, nothing was said until I questioned my receipt. As a customer, any charges should be discussed before proceeding with the charge. Customer service was very helpful in this matter.

Wesley W. 
Rating:
4.0

The driver's compartment was dirty

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

DANNY T. 
Rating:
3.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

I just dropped the truck at this location and did all of the return through the U-Haul App.

Christopher D. 
Rating:
3.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

The van would not start I had to have it jumped idk what was wrong wit it

PATRICIA W. 
Rating:
1.0

This was the worst place ever. Went to pick up a car dolly and ALL 3 on the lot did not have fully functioning taillights..all 3 had the right light non-functioning. I was told that someone was suppose to have fixed them all.. strange. So, I waited over 90 minutes and they got One fixed. As I was waiting customers that drove 4 hours to get a truck, could not take the truck, because an airbag light was on. They got a truck from another location. Supposedly this truck only had a license plate light repaired. They need someone that knows what they are doing, with wiring knowledge and to be Fully prepared when the customer arrives for their rental. Put my day Way behind schedule....

Terry H. 
Rating:
5.0

Very honest! Great customer service!

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Madonna S. 
Rating:
5.0

Customer did not leave a comment.

Reed G. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
1.0

Better customer service. I had issues from the beginning to the end of my rental. I will never rent again.

khalia S. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Both dealers were great to deal with, the online reservation service was not. They did not call me with the pickup location as promisssed

Daniel F. 
Rating:
4.0

Lot could be a little larger to help move trucks in and out.

Michael W. 
Rating:
5.0

Friendly people quick servicfe

Johnny S. 
Rating:
4.0

Everything was great renting the truck. However, the truck A/C did not work and the truck made a loud squealing noise while driving (wheel bearing?). I also wish we knew about the after hours $20.00 service charge for droping off the key. That seems like a steep charge for bringing the truck back early (wasn't due back until 1000) and the location is closed on Saturday and Sunday so renting on Friday will automatically generate this charge.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Lana T. 
Rating:
5.0

Very professional and helpful.

ann M. 
Rating:
5.0

Friendly customer service, went over entire contract so there would be no confusion on possible additional costs. Clear instructions on operation of truck, ramps, lighting etc. Drop off was easy. Will use this location again.

KIMBERLI-ROSE S. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

lana T. 
Rating:
3.0

Customer did not leave a comment.

Taylor M. 
Rating:
4.0

Customer did not leave a comment.

doc L. 
Rating:
1.0

The cab was dirty, sticky, and smelled of cigarettes. The steering was alarmingly loose.

Theodore M. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Great service.

Eric D. 
Rating:
5.0

Great service, friendly and helpful staff. 10/10.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
4.0

My problem is not with the location, it is with the hidden charges. I was unaware my experience with uhaul would be so expensive. They advertise on all the trucks $19.95. I though that plus insurance and fill it up with gas were the only expenses I would be responsible for. I got a bill for $147.00. I had not planned anything close to this in my budget. I will not use Uhaul again.

Stefanie L. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Gina L. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

I prefer this location (Jim White's Terre Haute) because it is staffed by friendly and efficient people. Mike was very hard working and followed up to be sure the reservation was, as it was supposed to be.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Jim said he would be open until 5:30p. I returned at 5:15 & he was closed

Morris R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

It had an odor to it. The man even said that it stunk and he had the back end opened all morning hoping it would help. It actually gave me a headache because the smell was so strong.

RONNA R. 
Rating:
5.0

Customer did not leave a comment.

Cary W. 
Rating:
1.0

First off, I did not receive a code to receive my keys so I was stranded outside for over half an hour. Every time I tried to call the owner it went straight to voicemail. I eventually called U-Haul customer service and the lady who answered the phone was incredibly rude to me and told me I should have known to download the U-Haul app. However, I was never told to do so. The lady told me to calm down and sent me a video of what to do because she no longer wanted to stay on the line with me. In addition I paid for a mattress protective cover which I never received so I will be contesting for a refund on that. This was a miserable experience and I will never use U-Haul again and will never recommend it to any of my friends and family.

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Vickie L. 
Rating:
5.0

Great service and nice peeps

kevin B. 
Rating:
5.0

Very convenient location easy to get to had a great experience no issues whatsoever.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
No reviews have been submitted for this location.

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