The mobile check in is long, tedious and not easy to follow. I recommend making it simpler.Vanessa L.
Customer Reviews for Jim Whites Auto & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tammy W.
Customer did not leave a comment.Rhonda P.
Location is convenient. Parking lot was FULL of U-haul rental equipment. Very little space to park. Finding a place to park the 20ft rental truck was tricky.James C.
They went out of their way to extend my rental when issues arose. Would will recommend them to others and I will use them again both in the near term and in the future.Greg S.
It would be nice if you gave a military or veterans discountAngelo T.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Shelby D.
There was nowhere left to park our truck. The lot was completely full and we could not maneuver our 15' truck through the already overcrowded lot.Erich L.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Brantley M.
I reserved my uhaul about 5 days in advance at a location located on Lafayette Ave. Get there at 9 am like I had scheduled and no one is there. Wait for about fifteen minutes to check the inside of the store and am informed by the couple also waiting for pick up that no one is here and someone is on the way. 930 rolls around and I finally call the # left on my email and some guy named Howard? Picks up, tells me he has to take his daughter to the airport and someone will be there by 10??????? I call customer service and they don't know what's going on so I get transferred to someone local? And they tell me my pick up location was changed even though I never received an email or any sort of notification telling me this. Got to the other uhaul and had no clue where to park, the truck are randomly assorted throughout this old gas station. Get to the front door and catch the guy working about to leave for a service request so I almost missed them as well. All in all terrible, hopefully there's another option next time I moveCharles F.
Customer did not leave a comment.MICHAEL S.
The gentleman was nice, and had everything we needed. The business wasn't open when we arrived to pick up the UHaul, and we had to wait.Jay R.
Customer did not leave a comment.janice H.
I returned the Uhaul truck after hours using the online return process. Parking was limited and difficult to manage at this location.Mark J.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.JRFFREY P.
Customer did not leave a comment.Melody F.
Customer did not leave a comment.joseph A.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Adam N.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Macheal S.
Customer did not leave a comment.William H.
Customer did not leave a comment.chris B.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Brian S.
A very friendly employee and had me checked back in within minutes! And the smile from behind the counter always makes the move seem...well...more bearable. lolRobert K.
Customer did not leave a comment.gorge H.
The man who served us was extremely helpful and professional and even gave us some boxes someone had left behind!Jennifer N.
rented 15ft and got 10ft truck. have not received any credit for inconvenience. had to modify items taking to grandson for 1st apartment. truck was good. just not what wanted. would appreciate credit/refund for inconvenience. did pay for 10ft. wasn't chg'd for 15ft.Debbie T.
Very helpful and friendly.Katrina O.
Customer did not leave a comment.Scot M.
Jim was great! I wasn't very happy with uhaul, as they called me the night before at 7pm to let me know my previous location had give my uhaul to other customers and I wouldn't be be able to pick another one up til 1pm the next day. My pick was supposed to be 8am. Thankful I went this location earlier then picked up, because that uhaul schedule for me wasn't returning til 7pm. Point being why had reservations went it's not a guarantee it will be then. This wasn't an location move either. Thanks to Jim, he made the DAY!Sarah R.
Customer did not leave a comment.JOhn W.
Customer did not leave a comment.Lewis J.
Customer did not leave a comment.Kerry K.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.Lawrence D.
Lube and oil the ramps, lube and oil the ramp pins. Loading and unloading the tow dolly for a single female alone is extremely difficult and would have been impossible for many women. This is not a reflection of the location but for U-Haul in general.Kay H.
More room, not sure it's practical.Presley W.
We were treated very well! We will go back!DAVID M.
Was very friendly and understanding of the issues we had at pick up.Randall W.
Customer did not leave a comment.Lawrence D.
Customer did not leave a comment.Peter H.
The location was not clean and smelled of cigarettes.Tammy B.
Things couldn't have gone more smoothly. Things were explained thourowly and made things simple.Stanley K.
The entire online reservation process is a horrible nightmare.Marilyn A.
Customer did not leave a comment.James W.
Customer did not leave a comment.TIFFANY B.
Customer did not leave a comment.Brian P.
Lot was a little small to and crowded to deliver a truck and trailer.duwayne L.
Jim was awesome. There was a mix-up on my part and Jim came to the rescue. He came and opened his business on a Sunday morning when he was closed. He got us the truck we needed and did not leave us stranded. He was wonderful!!Cathy S.
Could not ask for better service. Truck was spotless inside and out, ran great and was a pleasure to drive and load. Rental procedure was quick and simple. Will definitely use Jim White's again.MICHAEL S.
Customer did not leave a comment.Courtney M.
I picked up the truck on Sunday and my phone had trouble with the log in. I called a friend that had a local carrier and finished the pick up. Would have been much easier to pick up at the Wabash site that was open on Sunday.Duane H.
He must be popular the lot was getting crowded. Am glad I didn't have to park the truck and trailer in their final locations.Robert C.
No improvements needed at this location. All are very friendly and willing to help out with any questions or issues. Would highly recommendBrian G.
Customer did not leave a comment.patrick L.
Customer did not leave a comment.Kristi G.
Jim's the best! He spent an hour diagnosing my truck's wiring problem, and got me on the road....I owe him a dinner.William S.
Awfully cluttered up, with limited places to park. Not open on Sunday, which just adds another degree of difficulty to the return.Anthony R.
Customer did not leave a comment.John T.
I truly felt like an inconvenience. And then when I was charged a cleaning fee, nothing was said until I questioned my receipt. As a customer, any charges should be discussed before proceeding with the charge. Customer service was very helpful in this matter.Wesley W.
The driver's compartment was dirtyPAUL C.
Customer did not leave a comment.DANNY T.
Customer did not leave a comment.Eric F.
I just dropped the truck at this location and did all of the return through the U-Haul App.Christopher D.
Customer did not leave a comment.Olivia G.
Customer did not leave a comment.Michelle D.
The van would not start I had to have it jumped idk what was wrong wit itPATRICIA W.
This was the worst place ever. Went to pick up a car dolly and ALL 3 on the lot did not have fully functioning taillights..all 3 had the right light non-functioning. I was told that someone was suppose to have fixed them all.. strange. So, I waited over 90 minutes and they got One fixed. As I was waiting customers that drove 4 hours to get a truck, could not take the truck, because an airbag light was on. They got a truck from another location. Supposedly this truck only had a license plate light repaired. They need someone that knows what they are doing, with wiring knowledge and to be Fully prepared when the customer arrives for their rental. Put my day Way behind schedule....Terry H.
Very honest! Great customer service!Joseph H.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.kevin S.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Madonna S.
Customer did not leave a comment.Reed G.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Paula B.
Better customer service. I had issues from the beginning to the end of my rental. I will never rent again.khalia S.
Customer did not leave a comment.Shannon R.
Customer did not leave a comment.Juan S.
Both dealers were great to deal with, the online reservation service was not. They did not call me with the pickup location as promisssedDaniel F.
Lot could be a little larger to help move trucks in and out.Michael W.
Friendly people quick servicfeJohnny S.
Everything was great renting the truck. However, the truck A/C did not work and the truck made a loud squealing noise while driving (wheel bearing?). I also wish we knew about the after hours $20.00 service charge for droping off the key. That seems like a steep charge for bringing the truck back early (wasn't due back until 1000) and the location is closed on Saturday and Sunday so renting on Friday will automatically generate this charge.Michael H.
Customer did not leave a comment.Lana T.
Very professional and helpful.ann M.
Friendly customer service, went over entire contract so there would be no confusion on possible additional costs. Clear instructions on operation of truck, ramps, lighting etc. Drop off was easy. Will use this location again.KIMBERLI-ROSE S.
Customer did not leave a comment.Mary K.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.lana T.
Customer did not leave a comment.Taylor M.
Customer did not leave a comment.doc L.
The cab was dirty, sticky, and smelled of cigarettes. The steering was alarmingly loose.Theodore M.
Customer did not leave a comment.Amanda H.