There is no improvement needed. Everything was excellent
MICHAEL B
Customer Reviews for Jim Whites Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good Rental.
JAMES WThe check out process was VERY slow!
RICHARD Rrear tires needed replacement starter stuck or ran on, needs repair
RANDY EThere isn't nothing you guys can do to improve your where amazing and helped me out what I needed thank you so much
Pamela CSmall auto repair shop - U-Haul is a side business
CHRISTOPHER SMike at Jim's auto was kind, knowledgeable and thorough. In our eighty years of age, we have rented many many times when moving households or items. This was a very good experience, The van was nearly new and a great perk.
linda sEveryone I spoke to was very nice, but the equipment was very poorly maintained
KEN SHe didn't know anything about getting a discount when I returned the truck with a quarter tank of gas said it was done when I rented it Plainfield didn't get the discount
Susan GI have no complaints at all from doing business with Jim White and the U-Haul Rental. He was helpful, courteous, and very professional. His location was ideal for me, and his shop was clean, organized and easy to find. I would most certainly do business with him again.
cynthia bTrailer was ready. Knowledgeable and friendly
Marlena HGreat Rental
James WEveryone I dealt with was very friendly and helpful.
Tom WA little more information on how to adjust mirrors on truck
Herman Pvery friendly and convenience!!
alpesh POvercharge crooks
Lori CGreat customer service. Very helpful would definitely recommend
takisha rDrop off business was suppose to be open and it was not. Drop box, drop off.
Troy DHe had the rental needed and he was fast equipment check out too along with helping trailer connection/testing
Kurt OI cannot suggest anything to improve my U-Haul experience at Jim White’s U-Haul.
Terry JJust a drop off location no human contact.
Thomas MI was told by UHAUL that this van would hold the same as a 10' Box truck. A queen size mattress and box springs will not fit in the truck and I had to call someone with a truck to assist to get it moved. Not the fault of the rental store owner, but Uhaul did not represent the size of this van very well.
Melissa SSo incredibly easy to drop our uhaul off at Jim’s. Only thing here is the site is extremely small and vehicles were parked everywhere.
Howard CNothing it's was perfect
Brooke OGot me in and out in under 5 minutes.
Anthony CThe location and staff were great. Super helpful. I did have some trouble with the app, I did not get instructions for pickup sent to me until long after my scheduled pickup time. The app did not work at drop off either, so I just put the keys in the drop box and hoped for the best. Overall, it was a good experience renting this uhaul. We were able to get moved and the van was easy to operate.
Penny WEverything is good
Ruchin CVery kind and helpful. Quality guy. Equipment worked as expected.
Matt TOnline/ mobile experience sucks. I've used it 3 times, and had to call in each time! 0 stars for that.
Jennifer MReturned truck after hours.
Chad EOutstanding friendly service 5⭐️
Tim FDon’t make the customer pay for someone else’s miles they put on the vehicle before them.
TIMOTHY AMy drop off was after hours. Did not get to see or interact with anyone so could not report the issue with the grease and items left in the truck that I reported above. Overall a good experience.
Nancy DThe car towing trailer had worn/broken strap buckles. The Uhaul representatives were able to replace them straightaway, but the fact that the equipment was returned to service that way was disappointing.
Joshua WSmart phone rental was rather confusing
John WWhen I arrived. I noticed the man working was the only worker there. He was in the middle of a different auto repair task. He quickly put down what he was doing and came to assist me. He was polite and very kind. He quickly went through the process at a very agreeable pace with me. He took me out to show me how everything worked and was very helpful. I was very pleased with Jim Whites auto in terre haute. This was a smooth and seamless transition. Thank you.
Carla SJim was great!
RICHARD MTruck's driver side front wheel bearing was completely shot before we reached Clarksville TN. The trip was a nightmare
Michelle BI struggled with the mobile check in but got the issue resolved. Make sure that the contract and the APP are connected
MARY HI was welcomed in and was told everything that was going on during the process.
Robert RJim Whites Uhaul Rental Services in Terre Haute Indiana, offers great services even after the sale, Jim thanks for the pleasant experience. Mary R.
mary rThe man at this location is a top notch professional. He has it together. Definitely in the top one percentile.
scott aReally friendly and helpful over!
Steve B