Most helpful, awesome customer service.
scott h
Customer Reviews for Jimmie Vickers Tire & Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience. Staff was extremely helpful and pleasant.
JULIE CVery quick and efficient checking in and out. Equipment is always in good shape and ready to go. 10 outa 10!
MICHAEL GNot happy at all. I returned the truck above the 3/4 line. Was just maybe hitting the line when I picked up. But you still charged me after I fueled up as requested. Not good at all.
Michael YTiffany is An Outstanding Customer Service Representative. Thanks A Bunch 😊
SIMMONE JWonderful folks working here. All very helpful. Returning was a breeze.
JOSEPH BExcellent
KAREN TExcellent customer service. Vehicle ready when promised. No mechanical issues. Smooth experience from start to finish.
DOUGLAS TVery pleasant and professional experience.
MARK PAll of my and my sister, Dedrea's dealing with Jimmie Vickers while reserving and pick up was very easy with all of the team that we worked with. Yes, We would certainly recommend this U-Haul location.
DEBBIE PStaff was friendly and professional. The truck was fueled and ready to go. No issues with operating the vehicle. Will rent from them again. Highly recommend this location. Thank you.
DOUGLAS Tn/a
GREGORY TExcellent customer service. They had the right size truck for my needs when I needed it. It was a clean, well maintained truck. Highly recommend this location. Great folks!
DOUGLAS Tgreat customer service
ROBERT PVery pleasant experience. Vehicle was clean with full fuel tank. A/C and lights worked great. Customer service was excellent. Highly recommend this location.
DOUGLAS TThe staff at this location is always so helpful, friendly, and fun to work with. We always start by looking at the availability at their location, and will intentionally reserve early so that we can use this location. Highly recommend.
LORI ASmooth, easy, friendly and the trailer was perfect! Highly recommend!
GREGORY JAwesome experience. Opened earlier than listed for those that are early riser. Friendly staff, clean environment. U-Haul vehicle upfront and waiting for you. Thank you, Michael.
MICHAEL HExtremely noisy.
BONITA MDropped off when closed
Eric MTruck was clean and ready to go. Staff are very helpful and genuine in providing customer service in all ways with dispatching the truck. Thank you UHaul.
DOUGLAS TFor some reason my lock code for picking up was two different numbers. Meaning the first one I entered failed over and over and over and over while in the dark on a cell phone. Only to see a slightly different code in a lower box on the screen which worked. Paired with all the delays of your license scanning tool being EXTREMELY lagged, and the photo verification being lagged, I very nearly had to cancel my truck. I scheduled for a 9:30 pickup knowing where I was picking up had a 10 pm locking gate. I arrived around 9:15 for this truck and very nearly missed that deadline due to lag and excessive questions. Like asking for a contact reference late at night, which was pointless delay. You had my ID, my face, and the fact that I have rented not even six months ago from the same location on the same ID but for some reason are wanting to call my employer after hours. I feel like this shifted an excess of work in this process to me and put more strain on the time I had to load and unload the truck UNNECESSARILY. I ran myself into the ground just to get the truck back an hour early. You need to streamline the process and eliminate the bloatware on your end. I was literally calling customer service over how long the ID scanner was taking to load and was surprised it even did, because that customer service call was to cancel everything, and low end behold your customer service was so automated I couldn't actually reach anyone to a do a thing.
Davic RExceptional friendly and professional
ROBERT EGreat people
Gregory MEasy return location and associates made the return easy.
CHRISTOPHER DU-haul is the best! Truck ran great and was in really good condition. Truck was ready to go and I drove away right after checkout. The friendly and helpful customer service by the folks at Jimmie Vickers brings me back time after time :-)
DOUGLAS TBest rental experience! They helped me pick the right truck for the job. Her wise advice made a difference. Vehicle was clean and ready to go. I'll be renting from them again. Thank you U-Haul.
DOUGLAS TAir bag warning light was on. I was told by agent this is because they use after market parts. Air conditioning did not work on the highway
LOUIS BMy third time with the Vickers crew for this 6 week move from a house of 25 years. These people are professional, kind, helpful and nice. I don't think I will use any other local Uhaul service
ROBERT EAgain a great uhaul experience at Vickers
ROBERT EThe staff was very helpful and kind great folk's
CHARLES KPersonnel were not helpful because when I showed up to drop off during their business hours, sign on door said on vacation. Nobody there to assist.
David LWonderful experience. It was so easy to reserve and pick up the truck. Very pleasant staff. They earn your business and I'll keep coming back to them.
DOUGLAS TThe key box was behind a large plant and difficult to get into. Otherwise it was a great experience.
Kelly PAwesome experience and outstanding customer service. Definitely recommend and will be back. John
John SEverything was great. From the people I dealt with to I dropped it off
JEROME HMake sure tank is full at pickup. Having to estimate refueling when tank was not originally full ends up costing conscientious users more because we want to make sure the return fuel level is correct. In my case the tank was 3/4 full and I ended up filling the tank on the return.
Louis BGreat location to rent from. Thank you
DAVID DYou did great. Keep doing what you are doing. Al F.
ALFIO FExcellent experience in every aspect
ROBERT EDropped off the two trucks I rented and put gas in both exactly as instructed when i rented but was charged for gas in both trucks with no explanation. bad customer service! Also paid for the rental insurance for both trucks and when our movers that U-Haul recommended, mind you, got one of the trucks stuck n the mud, U-Haul charged me $450 to have is pulled out! What did I pay the insurance for? U-Haul is a scam, and I won't be using them anymore!
George KAlways a great experience at Jimmy Vickers for U-Haul
TERRY CGreat Experience No challenges
DAVID DFast easy and professional
DENNIS ESTAFF FRIENDLY KNOWLEDGEABLE AND HELPFUL
ROBERT DJimmie Vickers is the place to renter your U-Haul needs. I have been renting from them for a few years now & they greet you with a friendly staff. I highly recommend.
MARCO CMake sure all the fluids are topped off I tried to use the window cleaner and there was no fluid coming out had to stop at a gas station to clean the windshield. Also if the customer returns the vehicle with more gas than when it was rented it should be discounted
CRAIG SThe app was terrible, took 40 mins to get get the app to accept my information and only lets you use the front facing camera. The website was bad too, keep saying an error has occurred when submitting my license. Tell the customer they have to submit all this stuff,before they drive out there.
David HBefore the vehicle is assigned to you, someone should check it out and make sure that is roadworthy when I picked up the vehicle the vehicle had a big 3 inch in the tire rear tire passenger side. Nobody even knew about it. The second truck had damage to the roof, and the right side of the vehicle front fender was damaged. It should all be marked or noted that it is there before someone takes it out on the road.
STEPHEN TSuperb customer service!!!
JAMYE RVickers was very reasonably priced - And allowed me to extend my original reservation for two additional days Very Good People
WILLIAM WRented from here many times. Very easy and no problems ever. Highly recommend
JOSEPH SStaff was friendly but service was incredibly slow. All data entered into my online reservation had to be re-entered by the clerk for some reason. Dolly and blankets were not already on the truck at pickup and I never received the dolly because I forgot to ask for it. Fox News was also blaring in the lobby to add insult to injury
DEREK DThey didn’t do they job correctly and they beat me out of my money and I’ll never use those people for U-Hal no more
MEGAN BThis is the BEST location we have ever rented UHaul equipment from! Tonya is an asset to your company. She has helped arrange our rentals many times and we appreciate her!
ron r