Drop off was made easy. No improvement needed.
Brad A
Customer Reviews for Jims Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast return, great service!
Leigh AThe people were very friendly. I had an issue with my truck trailer lights and they helped me fix the issue. Highly recommend. Trailer towed like a dream.
Colin JIt was ok
Barb RLight did not work. Was not repaired from last time I rented the dolly and reportwd.the issue myself. Even showed it to clerk at check in. Tire pressures were 23 and 44 pounds.
Glendon SBoth locations were great, but uhaul at the national level is a joke. Traveled 14 hours to reach pick up point with difficulties. Wrote a note stating I would be three hours late to pick up. National canceled my reservation thirty minutes before I arrived. I called and they confirmed my schedule change and then started dancing with "not our fault." Uhaul canceled my reservation, so yes it is your fault.
Glendon SHave a rep available to walk out to the truck with the customer. Truck was parked in a very wet muddy are which made getting into the truck difficult.
Bruce BA little over priced but still a good experience
ERIN CJims Automotive is nearby very professional and helpful. I don't see a need to change T h ey have exemplary service.
MERLE WI can't think of anything to improve.
Shirley PThe people at this location were helpful and professional. The truck windshield on the inside looked like it was cleaned with buttered toast and outside was filthy as well with no washer fluid. The cab smelled like someone transported 5 wet dogs in it. Disgusting. The real problem is that I made the reservation 4 weeks ago in warren pa. At a uhaul location 3 miles away. I got a call directly from uhaul that if I wanted my truck I would have to drive to corry pa to get it. 35 miles away. So I had to burn my gas ,my vehicle and 2 hours of mine and a friends time for 70 mile round trip to get the truck which I did. I think you guys owe me some money back for my vehicle gas the extra truck gas and all of the inconvenience. I lived up to my part of the agreement and reservation and you guys dropped the ball. My time is worth money too.
ron wGreat customer service even sometimes when there short handed and busy busy! Thanks for helping myself and family with our uhaul needs ..
Teresa EWhat a great, very pleasant experience I had in a time of need, did everything online ( got a online rate for a month) great people and very helpful... A++++
Teresa ENo issues at all this kind of equipment is made well and is dependable. Staff was extremely helpful, and the location was near home. Jim's Automotive is #1.
MERLE WVery accommodating. I would recommend them to others.
KATHLEEN SThey did great!
Teresa NHave the trailers inspected. The one I hauled the brakes were weird. Sometimes they didn’t even seem to work then they’d suddenly lock up and jerk my truck. I have a larger cargo trailer I use, but heard that your little ones get great mpg. It got about 2 mpg better than my full sized trailer, but it rode like a brick and had the brake issues. Not impressed at all. Renting for only $20 per day extra is a very nice feature.
Jessica FVery helpful and personable
Dan MNothing
Edward BFast and efficient. Would go there everytime I need uhaul equipment
Tyler RThe attendant was in a perpetual state of grumpiness and the van had no tire quality that it kept getting stuck on every ice patch.
skip dNothing.
Edward BThe truck i drove had a loud exaust leaking fumes,inside was discusting dirty the people at this location are very rude
ANDREAL PThey were great to deal with even when I needed to extend my rental an extra day.
Duane ISimple, easy, and inexpensive. Needed and trailer in a hurry to go pick up husband and broken down motorcycle < 50 miles away. Was going to borrow a trailer, but this trailer was so easy and exactly what we needed. They helped hook it up and checked lights with me and I was on safely on my way. Trailer towed easily and had tie-down points exactly where needed! Safe experience is all that really matters and I received good service too.
Nancy MThe website is awful, chamged my hours needed and put me in for a third shift event and I couldnt get the truck i reserved. Thank god jims people, they switched me over to a smaller truck but got me on the road. Checking back in was also smooth and friendly. The extra hour out if my way was balanced by their friendlyness.
Kathleen DHad never rented Uhaul trailer before, wasn't told of tip out fender, bumped car door on fender, before realizing it tipped out of way. This was only bad experience of the rental. It was an awesome trailer, towed well, just under 800 mile trip.
JOHN VJim's did good. I reserved on website. Although ! tried for 3 days to set something up at the Erie Pa. U haul & for 3 days Nobody answered the phone & i called 3 times a day. Was on hold 1/2 hour each time with no answer. They must be way understaffed. This is no reflection on Jim's. Had no problem at Jim's.
Frank HAgain they could not get proper paper work at their facility, said information did not match what they had. Returned both truck and auto hauler a day early. Would not recommend this drop off location at all.
Evelyn HThis is the second time, they did not or could not get paper work on their end to come up and said it was different then what i had for droo off
Evelyn HI was surprised that no one was wearing a mask yet sign asked customers to wear one. They were very nice though and patient.
Sherry MBetter tires
Marsha WMake the internet reservations actually work with your agent terminals.
James Ru-haul website was terrible to use. Dealer even had to call u-haul in order to make reservation.
David dThe only disappointing thing was that I had to drive from Erie PA to Corry PA (1 hour) to pick up the trailer. I was surprised that a trailer was not available in the Erie area especially when I reserved it about 2 weeks ahead of pickup.
Peter GI paid online. However, when my son went to the place to pick up the trailer, the salesperson said we owed them. I had to text the receipt to my son. Then the salesman said we owed $30 for insurance. I was confused because I did the transaction online and I did not owe for anything. I had my son put the salesperson on the phone and after going around and around with him, he finally stated that the insurance was OPTIONAL. This is EXACTLY why I took care of everything online, because I already knew.... once they saw my son(young African American male)... they would give him a hard time. I am tired to it! And if I can ever find another rental company to use...I will be using them! Trust me...I will share this incident with my friends- both black and white!
Toni Cit good
kevin mEASY TO DROP OFF
Ron MI had made a reservation a week in advance and was sent to the neighboring state to get the truck. Luckily, I called ahead the morning I was going to pickup the truck & was told that they didn't have my rental, but I never received any notification about it. Fortunately, I was able to get a truck from Jim's Automotive right up the street from me. I had zero issues throughout the rental process and I will definitely rent another truck from Jim's Automotive again.
VALERI REverything here was fine. No problems
Nicholas LVehicle was rented to us unclean. This just added to the negative experience we had when the pick up location for the vehicle was changed to Corry which was out of the way that we were traveling. Customer service phone number was extremely unhelpful and unpleasant to deal with. Was on hold multiple times for over 15 minutes each time. They also had notated that they had “left us a couple messages “ about the pickup location, which is a complete lie. They called one time. That is it. Will definitely consider a different rental company for a next college move.
Julie HNothing, it's all good.
Jeff MJim has almost no people skills at all and originally tried to give me a trailer with no turn signal. He switched trailers and the next one had 2 marker lights out. It took me over an hr to get on the road. He was reluctantly cooperative.
Ryan HThe floor mats were muddy. The floor of the cargo compartment was not clean. The windshield wipers needed replaced. They could not figure out how to add a second driver.
Carl PThey never answer their phone, so we had to take a cab down just to make sure they were even open.
amanda K