very pleased with service, gentleman who took care of me was super nice and helpfull , will always use this location it's very convienent,
KATHY K
Customer Reviews for Jim's Body Works & Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
your self check in and mobile app sucks so bad
Ben BThe inside of the U-Haul had a weird odor. There was also a duct tape on the driver side covering something, but I’m not sure what that was for. The U-Haul itself ran fine and worked great for what we needed it for.
Jennifer JActually.. did drop off when closed. Not open on the weekends. We assume it went well on their end
Linda VThe truck was dirty and we had to sweep out the back before we loaded anything. Took pics
JAMES Bgood experience
DENNIS PAmazing! Easy in and easy out! Super friendly guy checked me back in to return the vehicle. I used the mobile check out to get the vehicle. Super easy! High recommend!! Thank you!!
james sNothing, everything went smoothly.
Denise DThe truck condition was fair. I had to put air in the rear tires because the sensor immediately told me the pressure was low. I also had under 3/4 of a tank of gas when I picked the truck up. I did return it with a full tank of gas.
Timothy MIt was a good experience and Jim was a very nice guy.
Frank SNext time make sure truck is clean we had blood splatter on the passenger side door and seat n floor
Andrea SGreat guy
STEPHEN BThanks!
Margaret SAll was good.
Cheryl BVery fast service! Nice gentleman to work with. Thank you!!
Lisa CJim at Jim’s Body Works and Paint was very helpful in getting us all of the equipment, information and tips needed for a safe and successful U-Haul rental! Would definitely recommend!
Brandon HTo start off the app wasn't operating correctly for the pick up. And when I finally got the process underway the odometer was wrong and the app wouldn't allow me to take a picture to correct the issue. After an hour at the location and speaking to three different representatives I finally got the issue resolved. Upon return the app still doesn't want to work at the location. After the truck was returned I went to my bank account and realized I was double charged. A $59 hold and the final cost $48. Over all was a terrible experience, you need to get your app working properly and the fact I'm short $59 while trying to move in to my new home because I was double charged is unacceptable. Next time I'm going with Penske
Joseph MThe process to pick up the truck was absolutely stupid. It took 40 minutes to even get the keys to the truck. After having to take pictures of myself, my license, the truck, and wait for Uhaul to call the contact that I had to provide to verify me, it was almost an hour process for no reason.
Mason MEverything was fine. Very satisfied
lisa kEverything went well. Retailer was wonderful to work with. He was very kind and took the time to explain how the truck worked and showed me how to toggle off the trailer/tow option to optimize fuel mpg. Overall a smooth and enjoyable experience. Ps. My mom loves our furniture!! So extra praise for that!
Norma CNo.improvements needed
Debbie KThe gentleman explained I should contact uhaul .com with my concerns. He said the rental place staff should’ve explained about personal Ins, the relocation fee and mileage so I could’ve decided to drive back or or relocate. He also felt 227.00 for just 24 hours was quite high, but he didn’t figure up all charges so I should contact uhaul. I called and placed a concern and was told management would call me back.
Susan KI dropped off after hours.
Leonard TTruck ran great and got over 15mpg
Scott SThe technician was super helpful and explained how the truck worked. ( meaning what tow button was used for and what it’s not used for). I have used u-haul before at different locations and this was not ever explained before. The tech explained the mileage as I’m not familiar with the area. He was super helpful and would recommend to anyone.
Jennifer TGreat place for a drop off.!
Edward SNot sure.
Edward SVery nice would refer people.
LaVonne TVery good customer service.
Nina MNot after this visit truck was trashed ashes everywhere dog food all over the cab bottle of pee on the floor nasty
JOSHUA SVery nice customer service I would definitely recommend
Regina RAttendant was well schooled and very helpful and made I was safe and on my way.
Michael SVery friendly
jim bWouldn’t change a thing
Jeffery NGreat service. Quality guy.
Michael COne of the most efficient and helpful locations. Had pretty bad experiences with prior locations and Uhaul rentals. These two experiences (pick up and drop off) made up for it.
Anita OFriendly, easy to work with
John mThe truck was dirty and an uncomfortable riding experience compared to other uhaul trucks we have rented in the past
Melanie Lnotify customer if additional $ is being chargedbefore putting someone's acct in the negative!
clinton sVery friendly
Huy LI paid for 1 dozen furniture pads and there were only 2 on the truck.
Franklin BEverything with Jim was great! He worked with me being late and making an equipment change without complaint. Helped me get hooked up and on the road. Highly recommend! Plus, he plays classic vinyl in his shop! Good guy!
mark yGreat guy working there
Joshua FFirst, the entire “required” online process is cumbersome and not user friendly at all. Second, I shouldn’t have to create an account to return my equipment. Third, I should be able to use the reservation number from any phone to return.
Carel kJim was excellent to rent from. I’ll definitely use him again.
JAMES WThis was the noisiest vehicle I think I've ever driven! Engine noise, driveline whine and some strange noise that sounded like cicadas! And the check engine light came on not even halfway into my trip. These comments in no way reflect on Jim or the processing of the necessary paperwork. I have no issues with that.
CHARLES MWell I can't comment tgat because I was charged a rate and a rent charge fee which I've never had before. Feeling salty
HERBERT R