The trailer was damaged and had a difficult to operate hitch attachment. In fact, the hitch was so difficult to attach that the trailer became unhitched as soon as I got out onto the street. I was not the one who attached the trailer to my truck. However, the U-Haul employees were very apologetic and did all they could to assist me after the trailer came loose. I would use them again, although I will always recheck the security of the hitch in the future.
William T
Customer Reviews for JJ Granite Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online only service. Had to use the app to check the vehicle in and drop the key in a lock box. Was not aware when I chose this location as a return location.
STEPHEN OGood experience got cold water in a. Bottle
ANDREW GOther than the price everything was smooth...
FREDRICK LThe Truck had a check engine light on and a lack of power and the exhaust smelled bad of gasoline. And the truck burned fuel at a faster rate than previous U-Haul trucks we’ve rented causing us to have to put more gas back in it upon returning it. And for the return process please leave the gate code so people can return the truck after hours.
RYLAN LI ordered a dolly and it wasn’t in there when I went to pick up the truck
Cameron KI recommend this location but not U-Haul since trucks sucks.
KIRAN K