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LYNN M
Customer Reviews for Joe Blows
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental clerk was great to work with.
NICHOLAS LExcellent service
Barbara RVery helpful and prompt
BARBARA REmployees at This location very helpful and very courteous. Would definitely return here for another rental.
JOSEPH BHelpful with contract extensions and in and out service!
ROBERT BThe safety cables were a good idea at first, but they aren't holding up well. I found out when unhooking later that the end of the cable was frayed and rusty. Had I seen it when hooking up, I may have asked for it to be replaced if they were able. The tail end was frayed enough that it poked my hand through thick gloves when unhooking later. Thankfully I'm up to date on my tetanus vaccine.
KURT TRented a car transporter. Rental went well, equipment worked well, cost was reasonable.
BRIAN MTruck was not clean
ZIJA ANothing
LORI FTreat customers right and make sure equipment is maintained
jon s⭐️⭐️⭐️⭐️⭐️
DALE CThe staff were very helpful with all my questions and needs.
CASEY WGreat people to deal with!!!!
kevin rOne of the hooks to the car has fraying rusty wire that cut me
CALEB DCan not think of a lot at this time.
James RGentleman was very pleasant and helpful. Would definitely use that location in the future.
Greg BNo problems at all and friendly people.
Richard RVery quick service!
William FInitially we were given the wrong trailer. Had to drive 35 minutes back to town, to get the trailer we paid for. Then to drive it 35 minutes back home. Thankfully when we got home with the wrong trailer, we were still able to catch them on the phone to go and pick up the right one. Workers apologized and were nice about it. Not bad service but not great.
austin pNothing
Todd MGreat customer service!
Cheryl KI tried to check the truck out through truck share before they opened. There was not a strong enough signal to complete the process without timing out. I have Verizon and have never had issues having service. During this process, they opened, but still an hour before their google pick up hours. I asked it they could help me and they said if they did, they would need to charge me for an extra day. I called the 24 hour truck share line and all they could do is tell me what to do on the screen and I couldn't get anywhere without internet. We got to a point of uploading the drivers photo and license and then couldn't get any further. When I called, they said I had to start the process over because it timed out. Finally after trying it for around an hour, I went in and told them to charge for for an extra day. Funny, the picture of the driver and license was already in their system then. Then, they got the two wheel carts and fabric covers and told me they didn't have the furniture dolly I reserved. None of that was in the truck yet, so I am not sure how I was supposed to be able to pick it up before they opened? They said they would credit me for the furnitire dolly, which they didn't and I didn't notice until I dropped it off and they asked me where it was. Luckily, apparently not having a furniture dolly is common, so the drop off place didn't give me a hard time for not having one. I need a credit for that. And, this was move one of two and I will not be recommending Uhaul or using them again.
Jacqueline Swrong name on order all kinds of paper work ,texts and emails not me
rory eHave a line of products to sell
Gregory WI've moved alot in usa several states and this was the first place I had no problems from start to finish. Guy was super calm and I loved it. Great service.. definitely will need again in a few months
John CThe guys were super polite and very helpful.
Stacy Hi am very dissatisfied that This location & UHaul charged me extra when i returned the unit by the required time.. I will contest the extra charge with Uhaul :/ i
Jayme JThey noticed one tire needs to be replaced, very polite and helpful with trailer return.
Robert GI have had multiple issues with this location. The first one being our last rental of a car dolly ending in baseless accusations of us lying about information given, when we weren't, and being yelled at to get out and a scene made, when we tried to sort out the accusations and give them the information that they were requesting. We ended up going to a different location 30 miles away because of them for that rental. Today I was greated by a woman, one of the owners, who was obviously under the influence of something, I'm assuming marijuana, and could barley function enough to understand my simple request to drop off the trailer. I ultimately was helped by another guy who was much more helpful. I was just happy to be out of there because they clearly didn't know what they were doing in there. I will rent form uhaul again, but I will not rent from this location. It is very poorly managed and I would strongly recommend that uhaul questions whether they want to be associated with such a poorly managed establishment.
Chase KReturn location was listed in another state 4 hrs away when there was a UHaul location 20 miles away. However, Employee gave us the UHaul phone number and the problem was easily taken care of.
PEGGY Mnothing
Mark HSmooth
Kim OGot super service
jim lCustomer service was not good.
ligorio fCheck the brakes. They were grabbing. JM
James MGreat customer service. Helpful.
Susan LScott was very patient and knowledgeable. Only thing might be to remove snow from the top of the trucks.
Kyle VVehicle was fine but someone had smoked heavily while using vehicle prior making it unpleasant for at least one day. Not sure how much they could have controlled this.
Mark DDid not have the packing blankets I requested/reserved. I had to run around town to resale shops looking for old bedspreads.
debborah mAbsolutely the best response from the personnel that I could ask for!
JOHN KNo blanket for rent or sale Trailer was filthy on the outside. Looked like it had been off roading! Chains and hitch were greasy No tough jack. Heavy when trailer is empty and impossible when loaded. The counter guy said that they (Cheapo Depot) were just a parking lot for Uhaul. I guess to say there is not service included in my $700 expenditure.
Kenneth SThey added ins even though we declined it. Extremely rude employees, especially the one who goes by No Name. She is very threatening in manner and in physical advances.
bonnie l