Customer Reviews for Joey's Warehouse Sales
(U-Haul Neighborhood Dealer)

354 reviews

704 Holmes St   Frankfort, KY 40601

(502) 223-0822

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 223-0822

704 Holmes St
Frankfort, KY 40601

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pre registered….all wen smooth.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

The only problem was the moving service that Uhaul set me up with. Uhaul should no longer recommend the. They were a no call no show. We had to do most all the moving ourselves and caused us to be late returning the truck. That would not have happened, if we had the help that we paid for.

Laura C. 
Rating:
3.0

Make sure you put the equipment in there that people pay for

Daymon E. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

I did not have any problems with the pick up location, the problem I had was with Uhaul and the online pick up, it did not work like it was suppost to so I was delated until the store was open. I do not recommend pick up online!

Jana C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTY B. 
Rating:
4.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

My only complaint is not really with this location but with the way my reservation was handled. I was supposed to pick my truck at a different location and the truck really ended up at Joey's Warehouse Sales after I had to contact the UHaul customer service number. Up to 15 minutes before I had to pick up my truck I was unsure wether I was going to have the truck or not. Luckily, Joey's had ready very quickly.

Julian V. 
Rating:
5.0

My original confirmed reservation 29659602 time and location for pick-up was Marathon 3527 Lansdowne Dr, Lexington, KY 40517 at 10:00 am Friday 7/16. Late Thursday 7/15 while I was driving from SC to Lexington I received a call from the Marathon location informing me that they did not have the equipment. They informed me that the equipment was in Frankfort, KY. I then had to drive to Frankfort to get the trailer that was confirmed for Lexington. "UNACCEPTABLE - SLACK - IRRESPONSIBLE". I then tried to use the after hours drop off in North Charleston at 4788 Dorchester Rd. The UHAUL app would not recognize my location at the facility. As I felt responsible for the equipment, I decided to pull the trailer back to my home city Spartanburg, SC. This was not an issue with my phone device. All other apps were working properly. I tried to reach someone via the UHAUL support customer service phone number and no one was available. The locations in Frankfort and Spartanburg were more than helpful. However, on a scale of 1 to 10 with 1 being the worst possible experience, I rate UHAUL at "1". As well, It was stated that there was a $50 compensation for UHAUL's failure to deliver the equipment based on the contract. I have not received the $50.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Dropped off after hours. Perdon who booked my reservation was very misinformed. Very disappointing. Many calls to uhaul. Not the best experience.

DEAN ROY P. 
Rating:
1.0

Maybe the agent should focus on one customer at a time. Regardless if she has several businesses where she was talking non stop to other employee in other location through her camera system or whatever it was, one shouldn't have to wait. It felt like I was in her house. Didn't even felt like I was at a office. Would never ever go there again.

Waqas A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA N. 
Rating:
2.0

I paid for a dolly and they were supposed to have added some moving blankets and none of these items were in the truck. I also asked for a specific pickup and return location and they had be pick it up from a completely different city and return it to a completely different location that did not even indicate where the key drop off was.

Dilruan N. 
Rating:
5.0

Customer did not leave a comment.

SANDRA G. 
Rating:
2.0

Customer did not leave a comment.

TEAR LENORA-LAWN C. 
Rating:
5.0

Excellent service, very friendly and professional. Wait time was very minimal and very accommodating with very good explanation of the procedure.

MAX C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Tamara R. 
Rating:
3.0

improve the time it takes to complete the reservation and drop all the hidden fees because i got charged double for being two hours behind schedule due to this issue.. just glad it's over if there was another company to rent people who are moving can't always afford to get robbed by the moving company.

ANTHONY N. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Newer dollies and more updated equipment

FANTA B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

HANKA B. 
Rating:
5.0

Everything was perfect, the truck was fantastic and I will recommend this dealer to all my friends.

mark H. 
Rating:
4.0

Customer did not leave a comment.

bronwen C. 
Rating:
5.0

Great service! I was a bit late with returning the truck and they were really nice and very understanding. Fast service, I scheduled online went to the store and had my truck within 3 minutes. Drop off was exactly the same very quick. I would definitely rent through joeys again grade A service!

LaShell B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Janine S. 
Rating:
5.0

Customer did not leave a comment.

Hanka B. 
Rating:
5.0

It was great when I got it and out and they were very professional

TERRY R. 
Rating:
5.0

Wonderful people!!!

john S. 
Rating:
5.0

Customer did not leave a comment.

Patricia Darlene S. 
Rating:
4.0

Rented van. Van was neatly new and easy to drive. Would rent again if need arises.

BARBARA S. 
Rating:
5.0

Very nice

Shante W. 
Rating:
3.0

I did a self drop off after hours so I am unable to rightfully rate the drop off location. I did like the fact that it was 5 mins away from where I needed to move.

LAURA P. 
Rating:
4.0

Customer did not leave a comment.

Leonard J. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
5.0

The online order process was frustrating. I could not get several steps to work with my phone. Luckily, Joey's was open. They were extremely helpful. I would recommend UHaul based on the local customer service, not on the online experience.

Regina-Wink S. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

The return process (using the app) was a little tedious, as the app inexplicably had me repeat the entire process 1-2 times. But otherwise was very straightforward. Overall, my experience was extremely positive.

Bryan C. 
Rating:
4.0

Disinfect the cabs of the trucks or vans and leave a paper or sticker in the seats to show that they have been disinfected.

Robin B. 
Rating:
1.0

Poor customer service

Chara S. 
Rating:
3.0

No place to hook straps to and one set of blankets were sopping wet and mildewed.

Caitlin S. 
Rating:
5.0

Everything went smoothly, mobile app worked well when I checked in.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
1.0

How about get your customer service to not be hateful to your customers and how about making it where if someone has an issue your service could actually help them what is appointment 800 number for help after hours when your people refuse to help me

Miranda R. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Edomnd E. 
Rating:
3.0

Customer did not leave a comment.

Lisa P. 
Rating:
3.0

Truck was dirty. Was unable to do rapid pu. The location was closed and we had to wait preventing moving our truck due to time constraints.

Brandie D. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

I dropped off after hours and used the U-Haul Share to complete the drop off.

George S. 
Rating:
5.0

I wish my pickup location had been close however Joey was very kind and helpful. Thru a scheduling mishap He allowed me to pick up the appliance dolly from his location, which would have otherwise caused me to wait till after the truck was loaded. Great customer service experience.

gary N. 
Rating:
5.0

Very nice and polite. Helpful and understanding

Keenan B. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

It was a very frustrating experience finding a truck. Poor business model. Technology needs to improve. The ability to track the trucks location would make things easier for the call center to confirm that trucks are at the location they're supposed to be.

jonathan E. 
Rating:
5.0

Clean out the interior of truck so black marks are not all over boxes and bedding.

Jeanne C. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Takes a little time if others are in the store due to only one person was working. He was very friendly which made the wait time tolerable.

Samantha G. 
Rating:
4.0

Customer did not leave a comment.

Madlean H. 
Rating:
5.0

In and out in a minemal time.

Michael B. 
Rating:
5.0

Wonderful experience..Very nice guy

Samantha D. 
Rating:
4.0

Liked the 6 x 12 trailer a lot. Towed easily and having its own brakes is a definite bonus. Going to rent it again.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
3.0

Customer did not leave a comment.

ANN S. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Wilma H. 
Rating:
5.0

Customer did not leave a comment.

Donnie H. 
Rating:
5.0

Very helpful in the rental process. Everything went smooth. I will use them from now on.

mark W. 
Rating:
4.0

Due to no fault of his own, the location did not have accessories to offer. He was very personable and pick up was easy! Would recommend!

Lynne L. 
Rating:
5.0

Customer did not leave a comment.

VERA K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

A huge shout out to the guys who came to our hotel in the middle of the night and changed the tire on the trailer. In Forsyth, GA. Fabulous customer service. Way to go.

ROSS D. 
Rating:
4.0

single person shop who had lots of business person did a good job but needed help

brent G. 
Rating:
5.0

Customer did not leave a comment.

frank B. 
Rating:
5.0

Customer did not leave a comment.

JOEY S. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

JOEY S. 
Rating:
5.0

The guy who i rented the uhaul from, answered all of my questions perfectly. He reassured me on how use it properly, walked me through the process of using it to it's utmost potential, and was really nice/forgiving along the way. I couldn't be happier with where i rented this.

Dalton C. 
Rating:
5.0

The guys were very nice and friendly. Checked in timely and on my way in very reasonable time. I will use this location for any future needs.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

This was a very pleasant rental experience. I will definitely rent from Joey's again. Staff was excellent and very helpful.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

candace B. 
Rating:
3.0

Pick up was a quick mart and I had to wait for other customers to be waited on before I was taken care of.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

they were courteous, friendly and very helpful

Cynthia E. 
Rating:
5.0

great group, very accommodating

JOEY S. 
No reviews have been submitted for this location.

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