I was givin a rental with a 1/4 tank of gas. This is a huge inconvenience as I had put gas in it before I could begin my trip and not knowing how much gas I’d need. These rentals need to have a full tank prior to pickup! Huge, huge, huge inconvenience!!!!
Juan G
Customer Reviews for John Livreris Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your mileage rates are to high
Maria BJohn went above and beyond for us! I had rented a trailer 2 months in advance from another location. The day before pickup, they called me to say they wouldn't have it, and John's location was the closest and soonest I could have a trailer. I was now at risk of missing an important event to which I needed to tow a racecar. Even though none of this was John's fault, he made special accommodations for my wife and I to pickup and deliver the trailer exactly when we needed! I cannot recommend John enough, and I will most certainly book with him again in the future. Thank you sir, for your exceptional customer service.
Arthur SNo improvements necessary.
Larry WNice person
ANNMARIE GMy opinion was excellent. Services I give 5 thank you david
david fExperience was great. Service was great. I would use again and again.
matt bTruck had 1.75 gallons of gas when I pick it up, needed 58 gallons which cost an extra $300, which I still have not been credited for and the brakes pedal hit the floor multiple times so I returned the truck. Horrible experience and will never use Uhaul again
Alan CJohn was very helpful and accommodating even stayed a little later for us to turn in. Excellent customer service.
Hanna PExcellent experience. Will rent from this location in the future whenever I need a U-haul rental.
Lonnie KThe customer service was top of the line. I will return to this location.
sheila tJohn was very hrlpful and easy to do business with. I am very appreciative of his service.
sean bJohn was great to work with. It was a very positive experience.
Tony DI was really happy with the service and positive attitude of Mr Livreri. Thanks for the clean vehicle!!
joshua wMr. Livreri was incredible! Extremely helpful, considerate, knowledgeable and a solid pro! I would recommend this location to anyone in a heartbeat! He sets a standard that is rare to see these days and any business would be wise to take some pages from his book and I'm positive it would increase their business considerably.
Michael HJohn is so amazing he is very professional. This is our second u haul rental from him and we couldn’t be happier. Definitely recommend to anyone.
Dayanira MHeyy my peeps.. If you're a local from Desert Hot Springs area or just passing through and you need To rent a Uhaul for any reason.. YOU NEEDS TO COME HERE! Google maps had me drive to. 3 Other locations in the surround the area, With NO LUCK WAT'SOEVER! One location you need to make a reservation online in order to rent. That's if they have one on the Lot, So the female there set me up the street about 2 miles Down the road add that location was closed on Tuesdays. You believe that? Closed on "Tuesdays".. Weird Yo! Then the 3rd location It sent us to was a ghost location. There was No Uhaul center!! 😡 it was just a wild goose Chase!! & then.. ** FINALLY!** Jon's Used Car / Uhaul popped up. After 45 minutes of driving around, & it was only "7" miles. (*11 min.* from our starting point) so Save yourself the grief and frustratian, * START here 1st! THATSRITE. .ILL B BACK
Johnny FSean is a very nice man and got everything done quickly I would recommend going there again to him
chantel dThis was by far the best experience in renting a uhaul I have ever had, when your already stressed out because you have to move or anything like that the last thing you need is a hassle getting a moving van or trailer and John Livreres was very kind honest helpful and just a great guy! If you have to rent a uhaul use him he'll make it an easier and much nicer exsperance!!
scott hOver charged
KENNETH GI was very satisfied with the service.
Jos NThe day I rented the truck I had a bit of lower back pain and was limping mildly, after working hard for few weeks packing four bedrooms, bending and picking up, lifting, etc. The truck did not have a rump. Even though I rented it only to move everything, but furniture and appliances, I didn't care about it and that wouldn't stop me from getting it when I needed it the most, however it was uncomfortable enough. Maybe all your trucks can have a ramp and avoid to loose customers because of that. Luckily other than this fact, the whole renting experience was very pleasant.
Cindy PReliable and will help if you are a first time mover using uhaul. Highly recommend!
Jacob LGreat service, the trailer I rented was in good shape and exactly what I needed. John was very pleasant to deal with and will recommend him to everyone I know. I will return to this location again.
Anthony KI don't see anything to try to improve John was a great person to help me with my rental of the truck I used
jay kEveryone performed wonderfully. No complaints
Pat LJohn did a GREAT job with hook up and safety instructions. I will use them again when needed.
Mark WGreat service, they hooked up the trailer for me and did the safety check on the ball, chains and lights. Everything went well and the trailer was just what we needed, we will go there in the future when we need a truck or trailer.
Mark WNothing to really recommend. The 24/7 mobile pick up was easy and the in person drop off with the owner was even better! Would definitely recommend to anyone.
Karla BPhenomenal service thank you for being a stand up guy
CHANTEL DGreat experience
Ricardo RJohn went above and beyond to ensure my trailer rental experience was exceptional.
Sandra LLocation could not be faulted but the 24/7 check in and out was a bad experience. Also, highly inconvenient for me since my requested pick up location was changed. I originally had the pick up location where the storage units that I have are located. This created a delay and hassle costing me about 2 hours .
ARTHUR WThank you for going above and beyond for us with the rental and use of the dolly. I’ll be recommending this location to friends and family!
donovan CThe owner of the business was very polite and respectful and was really going the extra mile to make sure your rental experience was easy. One more thing the guy is awesome.
Charles DJohn was awesome and made everything very easy, which was much appreciated because moving is always a hassle! Highly recommend him if you need a U-Haul in Desert Hot Springs!
Kristen WHe had to find the keys to the truck....took forever for the paperwork
Natalie BWonderful experience! Totally recommend
James FOverall experience renting from this location was EXCELLENT!
Larry PJohn made the rental process super easy and fast He is really attentive. I would definitely rent again at this location
Ernest RJohn was very courteous, knowledgeable, and a great multitasker. He was able to assist us, other customers and kept track of every individual order with a smile. We drove further than our local location as did other customers because they didn't have any vehicles available. But we are glad because we never would have met John who happened to give us the best service that we have ever experienced at U-haul, very friendly and professional. I will drive far to his location for future service and will recommend him to others.
RANDY FJohn was very easy to deal with he even text me tonlet me know i could pick up the truck a little early. Very nice man.
Christopher FGreat help and customer service!
Giovanni RU-haul adds on the exter coverage if when I say I do not need it I would like a refund
BRIAN MJohn Livrevi in Desert Hot Springs was awesome!
Dora KJohn is a very friendly and courteous gentleman to work with.
Matthew CThe U-Haul app was glitching out and freezing so I wasn’t able to close the return on my phone. Luckily John was super nice and helpful so he was able to close out the return on his device. Thank you John!
John CThis Gentleman was excellent. I highly recommend him and his location.
Barbara CJohn was great! Very friendly and super helpful.
Stacey MJohn Livreri was very help. We had an issue with lock on the truck, but he got us going in no time.
Dakota ASuper friendly, so helpful, amazing people! I would definitely recommend this place to anyone.
Genki MEverything was great! Nice friendly people. I dont think any improvement is needed.
carla bCan't think of anything at the moment. John Livreris is very friendly and helpful. I would recommend this specific company because I believe Mr. Livreris would make a challenging moving experience less stressful for the customer.
judith dvery friendly, faster. was good
Luis TLOCATION very convenient for locals and very good service !
Maria BJohn does a great job, thorough, flexible and very friendly!
Grady HOverall very satisfied with renting u haul truck from John's location. John provided me with great customer service and fulfilled all my moving needs. TY
Manuel TExcellent customer service! Clean truck!
sheila tThe person in charge was so helpful, everything was quick, very nice and gentle. alos is my second time renting in this location
Luis TRead the comments on the first comment
Debi Csaw him interact with a couple ahead of me John went out of his way to help them I was impressed
arturo r