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Leo W.
Customer Reviews for Johnston County Feed & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean and organized. Staff was super helpful and knowledgeable.
Daniel I.Great place had no problems, got charged a 20 fee after vehicle was excepted at return location with no call or text I assume its for cleaning, guess they want it detailed because all that was dirty was the floor board driver side next time I'll take pictures to rebuttal.
Michael F.We were returning the van after a long week of driving and moving. Caren was welcoming, professional, and efficient. It was a great first experience in our new neighborhood.
Omri S.At the drop off location, I called the next morning after dropping the truck off late at night to verify they received the keys and they said they had it checked in. Called me 2 days later saying I didn't turn the truck in. Really did not like having to worry about being charged 2 extra days because they didn't follow up on their end correctly. Hoping it would be a better experience next time, not sure why there were so many hiccups this go around. If there was another truck rental place in town probably wouldn't use this location.
Nathan K.Really easy to work with to return.
STEPHANIE J.Was told tank was 3/4 full upon rental and to return as such. Did not look upon rental but less than 1.5 miles from leaving place of rental tank was less than half full. Did not dispute due to not checking prior to leaving, but verify gas gauge.
Thomas H.My husband said they were very nice! Left a garage opener in truck and the immediately called! Would recommend!
darla N.Place has no lights anywhere if you drop truck off at night.
Rhonda M.Please explain whi had to pay $178 for 60 miles and 5 hours rental of your truck
AUDRA C.I was charged for renting a utility dolly that was not available and after letting Uhaul know that I never received the dolly on my invoice I was charged for it regardless.
Raye B.third time I've rented here and had to wait for someone to come in to office to complete rental even though I had reserved for an early pickup
Louise N.We picked the truck up after hours. We had significant difficulty getting u-haul.com to recognize our location. We have iPhones and this has been a recurring problem. You need to make your site iPhone friendly, or let iPhone users know to use the Firefox browser app.
Carol C.Super friendly. And easy to deal with
Bobby D.Friendly and helpful
Randy B.The people at Johnston County Feed are great. No need for improvement there.
Anna S.Nothing to improve. Carl and his wife were great. I would recommend this location to everybody
steve D.Second time I used the online return but had trouble resetting my password again. It timed out before I could type in the info. Finally made it work. Might be nice to let it go for a longer time in case of slow internet
Michael B.sweet country folk
TIMOTHY B.Warn them the car dolly damaged my wifes car the front end of it because it is a low car. It should have been on a trailer not a dolly
CHARLES M.Location was closed. I Left vehicle at the location one hour before it was due back and I was charged a fee for it being late!
Tammy H.No issues
Vernon D.nothing.
Kevin B.The trailer failed. The left side ramp fell out as I backed my vehicle off the trailer leaving my car high centered. This required a tow truck to lift the vehicle so we could put the ramp back in place. This should not have happened. I plan on taking the vehicle to a shop to assess any damages.
Derek D.Very easy. She took my paperwork and told me where to unhook the trailer. No problems!
Donald C.Was great thank u
Timothy H.Friendly service ??
Tye T.I wouldn't recommend anymore, then what you are doing now. My rental truck was good on gas.
Semary R.Everything was fine here also.
MELANIE A.Excellent customer service and very friendly, wish there were more people like this in the world.
Michael S.They charged me $800 but printed out a receipt for like $200.
Colby B.Had an issue with where i was supposed to drop off. They had computer problems and told me to call in and correct it myself. Not ideal situation seeing as i specifically told her i would be dropping it off in another town. But life happens.
Michael M.Always friendly snd helpful here. Great experience both times I have used this location.
Sunshine L.The assistance by the staff was excellent! I will be using this facility again when needed. Keep up the good work.
Frank S.It was difficult to see after dark as their location was very poorly lit! No signage out to show it was a Uhaul location!
bryan C.Great location need more people like them.