No improvements needed, staff were friendly, courteous and professional.
Gerald W.
Customer Reviews for Jolly Green Junction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fast and no hassle can't think of anything could have been better
Sharon P.It was close when I got there by 7 minute
TINA MARIE T.I dropped off after hours; they were closed. Bright and early the next morning I received my receipt showing a zero balance. I found that to be prompt and excellent service.
MICHAEL ERIC W.Explain the after hours vehicle drop off process to the customers before they leave with the vehicle.
JESSE WAYNE Y.We had to return the truck before the location opened so we did not have the opportunity to interact with any staff that day. I did call the day prior to verify with them over the phone what to do with returning a truck after hours and they were extremely kind and helpful. I wish we could have returned it during hours because I feel it would have gone much more smoothly. The website was not working for returning so I sat on the phone chatting with customer service who only said to download the app and didn't respond after. Luckily the app worked for return, however the speed and process of returning after hours was frustrating. This location could not control that personally though.
KYLE ALEXANDER D.Very friendly... Great place!
Michael R.Nothing great customer service.
Willard S.Owner very helpful and made renting an easy pleasant experience.
THOMAS FRANKLIN R.The staff at Jolly Green is amazing. Very competent, helpful a d most of all pleasant.
JAMES M.Good service
Jespera R.I have a receipt for $107 and U-Haul charged my account $220 and I'm told by U-Haul customer support that I need to call my bank for this error I'm going to revert all my charges back close my account and never use U-Haul ever again. I had this U-Haul for one day less than 24 hours I filled my tank back up I only had to travel 11 miles from the actual U-Haul place that I rented $220 worst experience ever
Phillip M.My online reservation was not accessible which was needed as I was renting prior to th\is location opening. . I ended up spending 40 minutes on the phone and on-line with a U Haul person who was very nice but the whole online reservation thing was a big hassle. This location does not open until 10AM which is why I rated it as below average.
Kenneth D.Very friendly and helpful.
Keith B.Everything went well. Both pickup people and drop people were extremely polite and considerate.
David B.Keep delivering the same great service that you always do. I returned to this location for my rental because they never disappoint in service and they are great people, even though it was farther from my needed area. Thank you
Pam K.The truck smelled like cigars. We got q1 hours from our destination and the transmission went out on the truck. If you put it in drive it went in reverse. We were stranded 6 hours on the side of the road in Oklahoma.
Manuel G.Customer service is greatt
Sue O.The girls that run it are sure smart
Sue O.Easy to rent and very inexpensive
Teasha S.Not very knowledgeable of how much rentals will actually cost. What cards are actually charged!!!!!!
james W.You did a great job
DOROTHY P.Nothing
Mike W.Great people, Great place!
Steven Q.Service was great and friendly.
Robert S.There the best
sue O.The center I picked up at was also a garden center and they were very busy. However, I was treated promptly, courteously and professionally. The trucks were all clean and well maintained. I only wish there had been a van there to rent. Would definitely recommend Jolly Green Junction. Also, when I called in to make the reservation, the agent was very helpful in finding a truck for me to rent. Great overall experience, during a difficult time for me. Thank you to your wonderful representatives.
Laura K.The owner was patient, kind, professional, and welcoming.
Stephanie M.I use them all the time and its wonderful service.
Kenneth dean O.Wonderful ladies
sue O.The pick up was fine the drop off was horrible to different workers
Sandrea T.Nothing!
peggy N.N/A CUSTOMER SERVICE WAS EXCELLENT! PICK UP WAS SCHEDULED FOR NOON UPON ARRIVAL ALL PAPERWORK WAS COMPLETED WITHIN 5 MINUTES! ASSOCIATE WAS VERY..VERY..VERY..EFFICIENT !
tonetta B.Nothing it was fine and friendly
gloria E.I had to wait over 2 hours for the computer system to work we had to redo the order numerous times and then when they called for help from Uhaul the customer service people were rude. When I called I was transferred three times to be told that Uhaul is not responsible and that I had to speak with the local manager who was no longer working. This caused me to lose a whole day of moving and drive in unsafe conditions putting my life at risk. Uhaul needs to make this right or I will contact the better business bureau.
jeff F.Price was steep.
Matthew F.Nothing to improve upon, everyone was knowledgeable, friendly and organized.
TARIN E.I was late for my pick up. It was after their hours of operation and she helped without any issues. She was very kind and I enjoyed doing business there.
james B.Ramp on the truck
shanell J.Nothing. You're great!
Corinne R.