Customer Reviews for Jolly Green Junction
(U-Haul Neighborhood Dealer)

520 reviews

28069 C Dr N   Albion, MI 49224
(E of 28 mile rd)

(517) 629-3301

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(517) 629-3301

28069 C Dr N
Albion, MI 49224
(E of 28 mile rd)

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–2 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Arthur A. 
Rating:
5.0

Customer did not leave a comment.

Lawren C. 
Rating:
5.0

I cant think of anything that would improve a truck rental experience fom Jolly Green Junction

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Nothing I can think of it was flawless! They were prepared for me , we attached trailer did paperwork and off I went.

Kristie C. 
Rating:
5.0

Customer did not leave a comment.

julie P. 
Rating:
5.0

The people were great to work with!

Michael T. 
Rating:
5.0

Cannot beat this location. Sue always provides top-notch, efficient, friendly service.

Arthur R. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
1.0

Pickup location was an hour from chosen location.

Spencer W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Uhaul charged me for extra miles, I drove straight from point A to point B, they need rethink their mileage for routes. Total crap

Shawn R. 
Rating:
5.0

It was super easy throughout the entire process and I felt it was a super reasonable price

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Very friendly and helpful staff. Definitely rent there again.

paul R. 
Rating:
2.0

When I booked the vehicle I wanted it for 2 days. I was told that's what I would have it for. When we went to pick it up it was for only 1 day. Mistake of course was blamed on the person who was not working. I was called by the rental company that morning and was told the rental had not been returned yet. At this time it was an hour past due. An hour later I was told it was returned and I could pick it up. It was 2 hours late being returned. So we pick it up was told I only had it for 1 day. Then I was told the time it was to be returned. Which made no sense. It was still the original return time, which meant I only had it for 22 hours not 24 which it was rented for. The agent told me no you can't have it for the 2 hours longer, because it's rented for tomorrow. My whole problem with this is, we had lined up help for 2 days only had it for 22 hours. Worked all night moving, our help was gone. But we got it back on time cleaned out and gassed up. And for all of the trouble and mistakes made by the rental company. I received not 1 apology a sorry about the inconvenience that was caused. All I received was the excuse that the person who was not working at the time made the mistake. I believe that the mystery employee and the lady who took my money for the rental were one and the same. Not a good review from us.

sherry K. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

josi M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALLAN R. 
Rating:
5.0

Customer did not leave a comment.

Magaly W. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
2.0

I was charged for an extra day but I only used for one. I went 170 miles. Didn't use any equipment and still got charged for it. I called about it and I was told I would receive a call back about issuing a partial refund but never received the call. A one day usage costed me $250? Yeah...never again.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

jeffrey R. 
Rating:
5.0

Make the 24/7 more usable. We were supposed to get our truck at 9:30 but something went wrong. After 3 hours and being either disconnected or hung up from the customer service line 4 times, we have up and lost 12 hours of desperately needed loading time. The woman there was kind and able to help but it made it extremely difficult for our move because we didn't have the truck at the time we reserved.

William B. 
Rating:
5.0

Very professional staff ALWAYS. And before I would go anywhere, I will return to the Jolly Green Junction for any of my UHAUL Services in Albion

Mellissa C. 
Rating:
5.0

Service attendant was friendly and helpful.

MARTHA L. 
Rating:
5.0

The location and the folks that worked there were great. However, I am deeply disappointed with Uhaul that the day before moving my son to college, I had to drive 45 miles to a different location to pick up equipment. On top of that, my pick up time changed from 0730 to 0930. This is unacceptable. I had a confirmed location and time. This left a really bad taste in my mouth of Uhaul.

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Stormie W. 
Rating:
5.0

A Very personal approach to service

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALLAN R. 
Rating:
5.0

Customer did not leave a comment.

Arthur R. 
Rating:
3.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

The owners were very friendly and helpful.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

JOEDY B. 
Rating:
5.0

Customer did not leave a comment.

Melvin T. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Excellent and friendly service.

William S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Misty M. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

nobel S. 
Rating:
4.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
3.0

Waiting on my $75 deposit she said next day

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Breann T. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLIE KAY R. 
Rating:
5.0

Very friendly and professional people handling this rental. They seem to take pride in all of their business

dianna B. 
Rating:
1.0

I will never rent a u haul again because of how we were treated. Since when does a round trip of 40 miles equate to $50.00 in gas costs? The maintenance on your trucks causes gas mileage of .8 miles to the gallon? And a horrible attitude from them when asking about it.nothing will be done about my complaint, but I'll let as many friends as I can know what to expect from jolly green junction and uhaul.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN DAVID L. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

LaKeshia C. 
Rating:
5.0

Super friendly and helpful staff!!

SUZANNE MARIE W. 
Rating:
5.0

Customer did not leave a comment.

tim D. 
Rating:
3.0

Because of lack of choices and distance from home

David B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
5.0

Always extremely friendly and very helpful with a very awesome personality

STEVEN WARD P. 
Rating:
5.0

nothing it was great and the trailer got the job done

caymen D. 
Rating:
5.0

No improvements needed, staff were friendly, courteous and professional.

Gerald W. 
Rating:
5.0

Everything was fast and no hassle can't think of anything could have been better

Sharon P. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

It was close when I got there by 7 minute

TINA MARIE T. 
Rating:
4.0

Customer did not leave a comment.

RIZWAN A. 
Rating:
5.0

Customer did not leave a comment.

Kali E. 
Rating:
5.0

I dropped off after hours; they were closed. Bright and early the next morning I received my receipt showing a zero balance. I found that to be prompt and excellent service.

MICHAEL ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Qiniso L. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Explain the after hours vehicle drop off process to the customers before they leave with the vehicle.

JESSE WAYNE Y. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Emily G. 
Rating:
1.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Joerg H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
4.0

We had to return the truck before the location opened so we did not have the opportunity to interact with any staff that day. I did call the day prior to verify with them over the phone what to do with returning a truck after hours and they were extremely kind and helpful. I wish we could have returned it during hours because I feel it would have gone much more smoothly. The website was not working for returning so I sat on the phone chatting with customer service who only said to download the app and didn't respond after. Luckily the app worked for return, however the speed and process of returning after hours was frustrating. This location could not control that personally though.

KYLE ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

lora L. 
Rating:
5.0

Customer did not leave a comment.

TOMMY DEAN M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

casey A. 
Rating:
5.0

Very friendly... Great place!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Arthur R. 
No reviews have been submitted for this location.

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