Customer Reviews for Jollys Variety
(U-Haul Neighborhood Dealer)

Rating:

4.0

Good customer service

Rating:

1.0

The person couldn’t even move the trailer properly and didn’t know how to hook it up properly I had to help, where he had all the trailers it was very cramped area. He would not listen to me when I told him I wanted to pay debit instead he took my card information from my file without consent. He didn’t even make sure that all the lights on the trailer where in working order.

Rating:

4.0

Good customer service

Rating:

5.0

We were able to reserve a truck last minute. It was clean and well maintained and the staff were awesome! Very helpful and pleasant! We will be back for all our rental truck needs and recommend this location!

Rating:

1.0

Completely iced over lot, no salt. Trailers blocking each other and no person to assist with hook up or moving trailers. I was told to move the trailer by hand and to hook up then tell her when it’s done. From my experience with U-Haul this goes against policy or at least common sense for a store owner.. My wife was in contact with the chat on the day of rental and we are waiting contact from management.

Rating:

5.0

Good

Rating:

3.0

The tow dolly was behind several items. We had to move them out of the way to get at it. I feel it should have been ready and accessible for us.

Rating:

2.0

On pick up the trailer was in a corner behind a bunch of yard debris and between other trailers and vehicles that could not be moved. I had to pull it out, manoeuvre and walk it over to my vehicle by hand since you could not get a vehicle close to where the trailer was. Drop off was not too bad.

Rating:

5.0

Although person eventually helped us he wasn't pleasant

Rating:

5.0

The services was very good. But if is it possible to bring parking to leave the personal car, when take the rent car from U HAUL Thanks for the servivpce.

Rating:

4.0

Excellent service by the agent, much appreciated after a long day

Rating:

5.0

No comments. They were amazing and friendly

Rating:

4.0

Availability

Rating:

5.0

Very Good

Rating:

3.0

U-Haul conditions are not good Repair the vehicle Clean the vehicle

Rating:

5.0

All good

Rating:

5.0

Nice people. Fast service. Good, clean, working truck. Excellent neighborhood's small place. We are very satisfied.

Rating:

3.0

We tried to return at 1am using the app and the app would not work we had to sit there for over a half and hour trying to get the app to work to return the trailer and we called the number but bisiness was closed it was a pain in the ass they need another opinion for returning after hours

Rating:

4.0

All good. No need for any improvements.

Rating:

3.0

The vehicle had garbage in it, someone keys were in the glove box, and it's smelled bad. I do not believe it was cleaned prior to it being rented back out.

Rating:

5.0

I arrived at 6:30pm Saturday to pay cash or with my debut card .but it was already taken off my Credit card.that i wasent happy about.But over all everything was good.and we put alot of exrta gás.$100. Só they got Lucky.thanks

Rating:

2.0

Service was ok.

Rating:

5.0

Cargo van I rented was ready when I got there. I noticed that it was filthy in the drivers cab area as well as the inside of the van transport inside. I took pictures of the odometer and all areas of the inside/outside van for my records as it was very dirty with a lot of dried mud inside and brought this up to the attention of the person on duty at the Jolley Variety store so I would not be blamed and charged for leaving the mess behind.They looked and acknowledged the dirt and mud left from the previous use as they did come to look for themselves. Other than the dirt and mud it was a quick and good experience. Thank you

Rating:

2.0

I made a reservation online but when I got to the location, they wouldn’t take my Mastercard or my debit, even though on the site it said they did. When I returned the vehicle, they tried charging me extra for multiple “service fees” that had no standing on my account. At the end of the day, I still paid $100 for 2 hours using a truck and put more gas in the vehicle then was originally in the car. Should have been an easy transaction picking up and dropping the vehicle but instead it was exhausting and brutal.

Rating:

5.0

Nothing. Excellent service.

Rating:

3.0

More costumer service training for that guy en charged.

Rating:

3.0

I was a bit annoyed that other shoppers came in and the server took care of them in the middle of my transaction