The dealer was very respectful professional and courteous, also explained everything to me very well.
WADE S
Customer Reviews for Jones Asset Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great communication and everything was in order. Natasha provided the best customer service I've ever experienced. She was extremely helpful, clear, and concise during the entire rental process. She was available at the time she designated and was polite and courteous. The rental van was clean and performed well the entire trip. Can't ask for more than that!
VIRGIL AThis was one of the best rental experiences that I've had in a while, Natasha was great to work with and excellent customer service.
FALON CGreat service from a great couple of professionals!
Omarr SStaff was pleasant, professional. Check in and check out was quick and simple.
Davis RI love this place
luis lNothing loved it
Monique AFantastic customer service throughout the entire process. Professional and friendly….. will absolutely use again and recommend!!!!
David SExcellent
Ravi TConvenience, friendly and great and prompt service
RAVI TMy rental location was moved from a nearby location to this one. It turned out to be the best experience during a very stressful time. I'm so appreciative of the service I received. I would absolutely recommend this location to anyone for their moving needs.
KENDRA CThe brother,/sister U-Haul service team were great to work with. The process of renting and returning the rental truck was incredibly smooth!!
BRUCE JI called and left a message after dropping off the trailer and literally never heard from them. Had to call corporate myself a few days later
CHRISTINA BOverall, good experience
Kayla FThank you, for the quality professional service.
VITALII AThey were all friendly and polite to me. I would rent from them again anytime
MICHAEL TEvery thing went very smoothly.
Deepak DVery professional. On time. And highly recommend.
Shawn MFast service. Clean truck. Friendly people.
BRIAN SVery Friendly staff. Quick processing. Overall great experience
Raghu MAll locations were extremely professional and nice. They all went out of their way to help me and booking movers at source and destination worked out flawlessly. Truck was extremely easy to drive even with a car hauler hooked up.
Fernando RNatasha Jones was fantastic! She was so friendly and really helped make the experience great! The equipment was well maintained and we had no issues! Would definitely recommend this location! Thank you!!
Jeffrey JNothing, the experience was flawless!
Bailey GNeed some more easy way for a mobile pick up.
Rajesh RHonestly this has been the best Uhaul experience I’ve had in a while. The past few rentals have been a hassle and Natasha literally made this seem less. It was less of a transaction and she melt it feel like a friend helping us out.
Rishard DEverything was excellent. Truck was in great condition and the customer service was exceptional. Thank you to the manager and her team for ensuring we were ready for pickup.
Michael BFriendly staff, clean truck and easy pick up / drop off during the weekends.
Urmatbek RThis location is well run. They’re efficient, adaptable to change in plans and customer service pros! Everything was smooth sailing and every piece of equipment we saw was very clean and new looking. The van we rented was gorgeous, spotless and had as wide an opening as a truck. It was easy to get in and out of the parking area. Light traffic - no hassle at all. We’ve rented UHauls all over the country and this was by far the easiest in and out super smooth and simple on our end. The team at Jones Enterprises are pros. Highly recommend!
Michelle WVery easy rental process, would recommend this location to anyone
JASON KThis Location has five star customer service always ready to help and equipment is always in top notch. With three easy steps they got me out within minutes . I amazing and swift service. big shut out to Natasha. 💪🏽👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
LUIS VSteve was super nice and helpful.
Mathis BVery friendly and Professional
Bonita PThe customer service experience was excellent
Tiffany CThe reps that work this location are great! I have rented from them a couple times and will continue to rent from them in the future.
Tracy PBoth locations had excellent customer service
JOEL TVery friendly and professional staff. I rented trucks from uhaul for many years this location was by far the best experience.
JOSHUA PThe App was and overall mobile pick up process was very lacking. The instructions are not very clear. I tried to do a live chat and it through my entire process. So the system flagged me as picking up the truck. I never received the key code or lock box number. I proceeded to call the facility and got no answer. So I called U-Haul customer service only to be placed on hold 15 minutes then thrown into a voicemail. I called back and decided to go through sales to get a live person. The woman that answered was very nice and helpful. I’d explained to her my frustration and she was able to provide me the missing info as well as send me the link to complete my check out process. A 15 minute pickup turned into 45 minutes very dissatisfied. I was on a tight schedule and threw me completely off. Truck was fine and clean, but your checkout process needs improvement.
Nicole TGreat experience, very friendly, office clean and truck clean. Great job. !!!
Becky PSmootH experience
Tejveer SGreat, fast and timely service. It was easy and fast to get in and out.
Duane DNatasha the owner is a super star. Period.
Kieran SWe received superior customer service! Absolutely no complaints!!
Raquel HGreat Service!!!
Stephen JEasiest drip off ever and most communicative and welcoming team member I've experienced in a while.
genaro dCheck in was thorough and quick. The young woman at the office was very friendly. She made things easy and light with a difficult moving stressful situation for me. I appreciate that very much! Thanks Uhaul. Keep up the great work.
Susan PThe truck that they provided was truly dangerous to drive. The brakes barely worked, the steering wheel required all my strength to move, the engine light was on, and the back of the truck required two men to get it opened/closed. When I went to return the truck and provide this feedback, no one was even in the office. I couldn't be more disappointed.
SHANTELLE WNo need for improvement. Perfect, easy and convenient experience. Keep up the great work!!!
Kenneth SThank you!!
Ovidiu PThe app for the online reservation and check out/in is completely NOT user friendly. Needs streamlined for more easy access
Carla GGreat process for after hours drop off.
Ankur SNatasha is very nice and professional! Made my day!
Marlon JGreat Service!
Stephen JNothing
Dan KGreat people, friendly service, professional, awesome service.
Latasha OA very good help
ABDULGHANI AThe rental process was straightforward, the App worked. The people at the pick up site were helpful and friendly.
Michael Bvery good service i loved
luis lGreat service
Antoine MThe two furniture dollies and a dozen furniture pads were not there as we had requested. We couldn't talk to the on-site office because it was a 24-7 pick-up via phone, so after calling the U-Haul customer service, we had to travel to a nearby U-Haul location (on 195 IL Route 59) to purchase the furniture dollies ourselves (because they did not have any spare for rent) and get the additional six furniture pads that were missing. This reduced our allotted time to actually move stuff and added to the miles that we traveled.
Byungsuk LFast and efficient, the mobile app was quick and easy to use
charles mIt was really hard to unlock the lock box. That’s my only complaint. I wish the dial moved more easily. Took about 5 minutes to get the key. Other than that everything went smooth! Instructions for mobile pickup were clear and concise.
Asia H