Customer Reviews for Jones Asset Management LLC
(U-Haul Neighborhood Dealer)

325 reviews

2711 E New York St Ste 205   Aurora, IL 60502

(630) 898-3855

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 5 pm - 9 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(630) 898-3855

2711 E New York St Ste 205
Aurora, IL 60502

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 5 pm - 9 pm
  • Sun: 8 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly, helpful, professional staff.

Edward W. 
Rating:
5.0

Natasha is a great employee l. Went above n beyond!

Tash U. 
Rating:
4.0

Customer did not leave a comment.

Suraj B. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
1.0

The sales person gave me a trailer that didn't have working lights. She then pawned me off to another facility telling me they could fix it. The other facility told me she never should have let me leave with a trailer that doesn't have functioning lights and that they couldn't help me.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Extremely kind, courteous, outgoing.

Jessa L. 
Rating:
5.0

Customer did not leave a comment.

Alejandro T. 
Rating:
2.0

1). Ensure the key tag plate number matched the plate number 2). Park the truck so the plates can be visible without having to physically climb inti the bushes 3) Truck had a broken opening/plate on the floor (made it difficult to load item's without dolly wheels getting stuck)

Mirna L. 
Rating:
4.0

Excellent customer service from Natasha at this location. Explained everything very well in assisting with my truck rental needs.

ERIC P. 
Rating:
2.0

Not for after hours. Instructions are horrible. Site did not accept info correctly. Took hours of my time and rep on phone.

Jeannette H. 
Rating:
5.0

Customer did not leave a comment.

HARLEEN C. 
Rating:
5.0

Customer did not leave a comment.

Yogesh V. 
Rating:
5.0

No improvement necessary. It was quick service. The woman and her husband working there were very nice, knew what they were doing and made sure I had all the necessary information and felt comfortable with everything before leaving the lot.

Carlise H. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
4.0

Mobile checkin a bit difficult on pickup and drop off. Not sure if uhaul server had problems. Instructions also need to let buyer know that they needed to provide a second phone contact verification or a passport. Video did not outline this step

Ian J. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer Service was great at this location

Omar G. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Natasha was incredibly nice and helpful. The whole experience was terrific from start to finish!

Mark M. 
Rating:
5.0

Location was absolutely clean maintainance. A small sign on side of building stating office is upstairs would be helpful.

Muralirajesh B. 
Rating:
5.0

It went very well

LAURA P. 
Rating:
5.0

Just make sure that the brakes are functionable because my brake light went on about 50 miles into a 600 mile trip to Tennessee very scary experience It was a 26 foot truck loaded to specifications with an auto transport in the back so luckily I could stop in time but the brake light was on the whole way until about 50 miles to my destination and then it went off just my luck

Karen U. 
Rating:
5.0

Thank you so much

Christine S. 
Rating:
3.0

Unit was a long way from pickup location that was originally give. The unit leaked and stained my couch

Robert S. 
Rating:
5.0

The service I received from this location was beyond my expectations!! I will always make them my choice for all uhaul rentals and will also refer as well.

Patrisha J. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

I have had two good experiences with this location. They are small, but their service is good and their area is well-lit at night.

Don M. 
Rating:
5.0

The windshield was cracked that was a safety issue. The window should of been repaired prior to renting out again. Other than that the truck was clean.

Austreberto S. 
Rating:
5.0

Customer service was excellent friendly and courteous.

Imtiaz S. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Pete E. 
Rating:
5.0

Location was not close to preferred location. Communication on this was both late and sparse. Customers do not like ugly surprises. Personnel at this site was exceptional however and handled my misgivings well.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Alissa C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Rashanda was a great person to work with.

Pedro A. 
Rating:
5.0

Thank you for great customer service! It is well appreciated and it should always be commended.

Katrina P. 
Rating:
5.0

Customer did not leave a comment.

Artoria S. 
Rating:
5.0

Customer did not leave a comment.

Brock D. 
Rating:
5.0

Customer did not leave a comment.

clinton C. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Natasha and her employees went above and beyond to help me during a very stressful move. I would and plan to recommend them highly. Great people I wish them much success.

Jeffrey K. 
Rating:
5.0

I had the outstanding opportunity to work with NATASHA! Customer Service@ it's Finest Thank You Natasha & the Well run organization. Must Use.

Russell T. 
Rating:
5.0

The mobile pick-up/drop-off experience seemed very rough and unreliable. The "how to" videos sent to me showed an older version of the website. I had trouble enabling location on my android browser (my fault) so I used the U-haul app. It worked for the pick-up but not for the return. During return I tried calling and then the online chat... I could not get any help in either.

Sergio P. 
Rating:
5.0

Customer did not leave a comment.

GINA J. 
Rating:
5.0

Wow! What a great experience!!! Natasha was incredible. What a fantastic employee and person. The equipment I rented was brand spanking new. The 26' truck had 77 miles on it!!! Everything operated far better than I had expected. The only downside to my experience was I had to drive 45 minutes to pick up the equipment but that is minor compared to my overall experience. Great job!

STEVEN C. 
Rating:
4.0

Counter person was very helpful.

Dena J. 
Rating:
4.0

Your app wasn't working correctly. After taking a picture of the dash board showing mileage, the download of the picture did not go through. Other than that it was a very good rental experience.

Robert K. 
Rating:
5.0

Everything was great!

Sherita C. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

first time using phone app check in. took longer than expected but liked the idea. will be prepared for the next time. i was surprised to see no cruise control on the truck. for a six hour drive that would have been helpful.

Steve R. 
Rating:
5.0

Not much really, Natasha is awesome 😎 great personality, friendly over all great customer service, if I ever need a uhaul again I'm definitely going back to this location

Efrain V. 
Rating:
1.0

Rented online. Online hrs for location turned out diff from hrs listed on door at location. No one at location at 11:30am as online instructed..called. Umber. And left message, no response or call back ever! Called Uhaul and was on hold 30 min…given code to secure key from box. Sadly we hung up and when we got to box, no key..box empty!! Called Uhaul back and again sat on hold another 30 min. Rep got another box code, that box empty!! 3 EMPTY key boxes til a key found. Well over 2 hrs dealing with simply getting my key from what was supposed to be easy experience! Demanding refund…time loss made my move nearly impossible. Never again will I use Uhaul. Call center wait was ridiculous during weekend when truck rental is needed and rental site key situation was a cluster.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

clifford B. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
2.0

24/7 mobile check In process was extremely difficult. We sat waiting for our verification for over 45 minutes. A chat was started and the representative did not respond after verifying our info and the page never updated. It only processed once we called and the very nice rep finished processing our info. The 'quick' and easy process turned into an extra hour.

Chris J. 
Rating:
4.0

Customer did not leave a comment.

Ricardo Josue S. 
Rating:
5.0

Easy, couldn't be more smoother

FRANCIS K. 
Rating:
5.0

Great location. All went well. We will rent from them again.

Caitlyn V. 
Rating:
5.0

The customer service was above and beyond. Very impressed. Highly recommend this location. Give a great representation to UHaul.

Jeremiah C. 
Rating:
5.0

Have more people like the manager .she was so nice and friendly I give her excellent on her service

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
4.0

Natasha was extremely friendly and great to deal with...we will use this location in the future

Sherry H. 
Rating:
5.0

Natasha is great! Highly recommended

FRANCIS K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Natasha, the rep who assisted with my truck pick-up was awesome!! She was very helpful and went above and beyond to ensure I had all I needed for a successful move.

Patrick C. 
Rating:
5.0

For once, excellent service

Francis K. 
Rating:
5.0

Loved the check in feature! Easy in easy out! Thanks again!!!!

Roberto G. 
Rating:
5.0

Customer did not leave a comment.

CASILDO C. 
Rating:
1.0

Will never rent without a real person there again. Mobile phone way a disaster. First, site down for maintenance for first 15 minutes. Took 45 minutes to get app to work. Then, dropping off van, app would not let me take picture of dashboard. Had to wait on hold 45 minutes to talk to a real person to figure out what to do with key.

David W. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Karamdeep V. 
Rating:
5.0

Customer did not leave a comment.

Sharjeel P. 
Rating:
5.0

Natasha was excellent. She is very good at her job and has such a pleasant and joyful personality. She would be the reason I would return to this particular location.

Daphnie L. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Great customer service! I also filled out the paperwork online. Arrived to pick up the trailer, picked up my packing blankets, and out the door. Jones Asset Management are flexible with terms, will work with you on rentals, and I would recommend using them.

Raymond L. 
Rating:
5.0

Everything was perfect.

Dwayne C. 
Rating:
3.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

vladimir K. 
Rating:
4.0

This experience was super easy. Natasha was great to work with too. She made the experience super fast and easy.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Lucky P. 
Rating:
5.0

I am grateful for Natasha's friendly and helpful assistance. I am a repeat customer at this location.

Thomas B. 
Rating:
3.0

The process was cumbersome having to take so many photos and check in on the phone. In person is easier.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Jones Asset Management was awesome and was one of the best experiences I've had while renting a vehicle. Natasha is the best!

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Manuel E. 
Rating:
5.0

Everything was just fine the agent Steven was very helpful and kind , respectful wonderful doing business with

LAVICTORY G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

The elevator in the building was scary, office was hot!! The sales rep was fantastic and made it all worth while!😁 The only problem with the truck, you couldn't open the passenger side door from the outside...

Kristine P. 
Rating:
5.0

Customer did not leave a comment.

Pete E. 
Rating:
5.0

Customer experience was the best I ever had. I would definitely recommend this location to someone.

Quineecia J. 
Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Tonya K. 
Rating:
5.0

Natasha was absolutely wonderful, she gave excellent customer service!

Shaneka S. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
No reviews have been submitted for this location.

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