Debra provided excellent customer service and the rented equipment was top notch. Keep doing what you are doing!
THOMAS M
Customer Reviews for Jones Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job! Easy to deal with.
Joshua JI was very pleased with all aspects of this rental, Thank you!
Cory OI was charged for extra miles even though I was told that I would get 30 free and 20 additional were added on since I had to pick up at a different location. Still waiting for customer service to call me back regarding this to get it fixed.
BRADLEY FThe best UHaul experience I’ve had to date.
ANNETTE SEverything was great and Debrah was the best , I had a wonderful experience and would recommend this location
KEVIN PBern there two times during business ess hours not open .
SHARON RThe lady who works in the local office showed great customer service the company is blessed to have her on their team
Denise WExcellent service/Exceptional accommodations!
DEIRDRE TNo improvements necessary! Debra did an outstanding job on my return while also getting a few trucks ready for other customers. Always had a smile. Thanks!
CHRISTOPHER AThey charged me an after hours charge when I could not access the application
TAMMY CThank you
Wanda JThe process was smooth and easy. The truck was super clean and Debrah was very nice and personable! We will always rent from this location in the future.
NATALIE GCSR refused to refund my money and rented out my unit to a friend of hers I don't know if she charged him or not ! I think she kept my money and applied it to his unit {s}.
BRIAN B | Overall ExperienceUsing the mobile pick up was awful and my appliance dolly wasn't included so I had to pay for an extra day and buy a dolly.
CHRISTINA WFriendly, professional
KATHLEEN EOnline scheduling was not streamlined and mobile pickup instructions weren’t made clear prior to pick up. My reservation was switched without my knowledge. The process was disruptive but the people involved in store were knowledgeable, helpful and essentially saved the transaction and the day.
Monique WThe woman that helped me was awesome! She was kind and friendly! She was knowledgeable and very skilled!
JENNIFER MHad a great experience. Pretty smooth process.
LOUIE KThey are totally to slow down to do the right job and go fast forward and finish the rental agreement quickly hopefully to find the right person
ahmad bDebra very helpful and great customer service
Tiana DAgain, great person at the facility made it quick and easy.
jeff rNothing on my part, all good to me
Kim MLike the service
alfreda bNo comment you have excellent customer service and the process was very easy.
Teresa SStaff was very kind and helpful. Answered all my questions quickly.
Ashley JSupper friendly amazing people
Kymberli YNo one knew anything
Bryan LCustomer service was great, did have a bit of trouble with the staff member trying to enter in the info for the rental which took over 20 plus minutes, Once for the intial reservation and 20 plus minutes again for the pickup of the rental. Customer service was good though.
Robert BThe lady didn't hook up the hitch correctly and trailer unhooked while driving a block away from pick up location
Mayra HI asked for information to leave the trailer there, they cheated on me and they didn't tell me I would have a charge. Then I went to complain and they closed 1 hour earlier than the schedule says. So I call customer service and report the case, I hope the company will respond to me and hold this franchise responsible that damages its name.
Eugenio VService was great. Representative was pleasant and professional. Only a small issue with the padlock on the overhead door not functioning. Was unable to leave the dolly because it would have been unsecured. Had to make an additional trip on Monday to return it. May want to check and oil them regularly.
Sherri IDid everything online still took over 25 min to get a complete. Then they took a picture of my drivers license and I’m not sure why
Alexander PFix the lockboxes. I lost 9 hours of time with the uhaul because lock box wouldn’t open at night. Had to wait until 8 am to pick it up
MARY GOne of the women helping the person check me out called me a d**k because I didn’t have a third person to put down as a point of contact. Then I never revived a receipt for the rental charge
John TMore training for the staff in the office. We got there at 8am to pick up the trailer and we did not leave until after 9:30am. It took two different people to figure out everything and then once we left and she sent me the contract. Multiple things were wrong and I had to end up calling the uhaul customer service number to get things fixed and to get money refunded since they took to much money.
bARBARA j