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DEBORAH H
Customer Reviews for Joseph Siniawa Excavating & Equipment Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is not a criticism of the location. He was extremely helpful. However, someone changed my reservation from one-way to round-trip. I checked my original reservation and it was definitely for a one-way rental. The result of this was a 30 minute drop off experience. I am very appreciative of the assistance I received from the gentleman who checked me in.
LOUIS DThe owner was rude and disputed everything I said! And it was a last minute change by U-Haul to use that location over the one we chose in Hamlin PA.
LEE AOwner was very nice and helpful. I enjoyed the overall experience and would rent from there again.
ALBERTO QGreat customer service! Will definitely recommend this location to anyone who needs a truck rental.
MELISSA RKen was extremely pleasant. Everything was great.
SERETHA RThey had t he wrong equipment at the location then I got charged to pick up.my own transport when it was a internal issue extremely dissatisfied will never use uhaul again
BRIAN WKen was awesome, very nice guy and made the rental a fast and pain free process.
NICHOLAS RGreat service! The staff was very knowledgeable and helpful! I will definitely be returning very soon!
Kellie SThe owner don’t know how to give costumer service.
Krunalkumar PVery clean truck and the service was fast and easy.
ARACELIA TReally nice, very helpful, would definitely recommend this location
Allison DThis location was the friendliest and the most educational experience I have ever had. To say they were exceptional is an understatement.
Elizabeth CGreat help and friendly staff! Highly recommend! Very knowledgeable!
Kellie Svery friendly, helpful and fast service. I would recommend this location to everyone.
Robert COwner was absolutely helpful
Joseph HThe man at the counter think his name is Ken he was very nice and polite.
Angela WExcellent service and hospitality
Joanne CEverything was perfect and smooth
Sammerah TThe experience was perfect!
Janis SAlways good customer service
Debra LOverall, excellent experience.
Dan MGreat customer service.
Edward MEverything was good
Paul PVery helpful and very friendly
Joseph TExcellent customer service! Made our move so much easier. Greatly appreciate Ken & the kindness he showed to us!
Tami AGreat service! Friendly, accommodating. Rented a few trucks at the location, great experience each time
Richard KEverything was great
Connie PWas treated in a kind & courteous manner. Ken explained everything. I would use this location to rent again.
Donna MVery friendly and kind business owner. Would definitely use them again for u-haul if needed in the future!
Celena JQuick and easy to return equipment
ROBERT SWas charged after changed credit card
James BThe service was good at first picking up the truck. However, when I returned the truck, representative at the U-Haul was upset at me for taking pictures of certain damages that I found on the truck. He was frustrated because he was unable to do a return process like normal because I did was I was supposed to do when you first receive the truck, which is walk around truck, inspect it, and if damages are found take pictures of it. Well, me doing that made him upset, he got frustrated and said” you should’ve told me and that’s why I have these stickers for!”.
Fajrun NVery nice guy. very understanding explained everything perfectly. Was the best uhaul place I ever went to one a the best experience I had with a uhaul place.
Robert MThe guy help me figure out what was wrong with him charging me extra money for the the extra 51 miles I go over. Finally realized the lady make the mistake of giving me only 35 miles while I'm going to drive 85 plus miles.
CLAUDIA BTruck was very clean and well maintained. Gentleman explained entire process and was very helpful. Very pleased with the experience.
Dave RGreat customer service. Made it easy to pick up and drop off.
David KWet courteous and knowledgeable rep.
Terry CThey were absolutely amazing at the location of rental of uhaul
Ethan CKevin was very accommodating!!!
Frank BAgent took care of my return and was friendly.
Richard WNothing but Wonderful, Professional, Speedy, Customer Service from UHaul in Olyphant, PA! - Greg B.
Gregory BThere seemed to be a problem with the company website which caused a bit of travail. However, the gentleman who took care of me managed to take care of my appointment by using his phone. He was very helpful. The truck was clean and comfortable.
Diane Lgreat service
Marlene SVERY FRIENDLY AND MADE PICK UP AND DROP OFF VERY SIMPLE EXPLAINED HOW TO TIE THE CAR DOWN FOR SAFE TRAVEL WOULD USE THIS DEALER AGAIN
Richard MThe gentleman who helped me was very kind! He made a very stressful start to the day much better! He also made the renting process easy. I will recommend his location to the locals forever.
Ellyanne HStaff lie and are rude. Rates are too high
brandon LOnly issue I had was when returning the truck, they didn't resend the lockbox code which I didn't remember......but that was easily resolved w/ a phone call to customer service. Other than that service was excellent. (That was minor as well, wasn't really an inconvenience.)
Jason SI don’t know
BENJAMIN PClean the bathroom of your location in Lebanon, Pennsylvania! It was very dirty! Provide better training on your reservation to your employees. It should not take 60+ minutes to rent a vehicle, especially since I had an online reservation.
Robert EFirst time using this location and all I have to say is wow! Super helpful and super friendly people!! Used U-Haul many times and this place has by far been the best, highly recommend.
Ashley KVery personable
DAVID TThe men working at this location or super friendly and very knowledgeable about U-Haul since they’ve been in the business for a few years. I would highly recommend anybody looking to get a U-Haul to go directly to them and not through the website. They will do whatever they can to accommodate your needs.
Cain ZVery friendly will be back
COREY CNothing, it was great.
Gabriel M