Kevin was very accommodating!!!
Frank B.
Customer Reviews for Joseph Siniawa Excavating & Equipment Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Agent took care of my return and was friendly.
Richard W.Nothing but Wonderful, Professional, Speedy, Customer Service from UHaul in Olyphant, PA! - Greg B.
Gregory B.There seemed to be a problem with the company website which caused a bit of travail. However, the gentleman who took care of me managed to take care of my appointment by using his phone. He was very helpful. The truck was clean and comfortable.
Diane L.great service
Marlene S.VERY FRIENDLY AND MADE PICK UP AND DROP OFF VERY SIMPLE EXPLAINED HOW TO TIE THE CAR DOWN FOR SAFE TRAVEL WOULD USE THIS DEALER AGAIN
Richard M.The gentleman who helped me was very kind! He made a very stressful start to the day much better! He also made the renting process easy. I will recommend his location to the locals forever.
Ellyanne H.Staff lie and are rude. Rates are too high
brandon L.Only issue I had was when returning the truck, they didn't resend the lockbox code which I didn't remember......but that was easily resolved w/ a phone call to customer service. Other than that service was excellent. (That was minor as well, wasn't really an inconvenience.)
Jason S.I don't know
BENJAMIN P.Clean the bathroom of your location in Lebanon, Pennsylvania! It was very dirty! Provide better training on your reservation to your employees. It should not take 60+ minutes to rent a vehicle, especially since I had an online reservation.
Robert E.First time using this location and all I have to say is wow! Super helpful and super friendly people!! Used U-Haul many times and this place has by far been the best, highly recommend.
Ashley K.Very personable
DAVID T.The men working at this location or super friendly and very knowledgeable about U-Haul since they've been in the business for a few years. I would highly recommend anybody looking to get a U-Haul to go directly to them and not through the website. They will do whatever they can to accommodate your needs.
Cain Z.Very friendly will be back
COREY C.Nothing, it was great.
Gabriel M.Easy to work with good experience 👌
Charles R.The staff member at the pickup location was pleasant and competent and was prepared for my arrival. The location itself was an old garage that gave me pause, but it was fine. Interesting you did not ask me if the pickup location was clean and inviting as you did the drop- off location.
AL F.Ken was very helpful and i would definitely use his services again.
Ken B.Had to wait 40- minutes for him to show up. Business name in building was not correct, phone numbers were not correct
James W.N/A - Everything went smmoth and without issue. Staff was extremely knowledgeable, proficient, and expedient.
Mark F.I arrived late to pick up the truck because of traffic (shame on me) I apologized repearely but the man at the desk was still rude and sarcastic, didnt even crack a smile. Customer service is key.
Janette R.The fellow at the pick up location was very professional and courteous. He made sure every U-Haul prescribed process step was followed - he took particular care to ensure that.
Christopher K.I contacted several outlets that did not have equipment. This outlet had exactly what I needed immediately available. The representatives were courteous, cooperative and helpful.
James J.The guys at this location were very noligable and helpful.
Tracie P.Ken was very helpful and accommodating throughout the reservation and pick-up process. However, I did not appreciate being called at 7:40 on Monday morning, asking me if I had the keys to the truck. I put them in the orange Dropbox on Sunday night at 7:00 pm as instructed by Ken. Clearly, someone in that organization took them out as I did as I was told to do. I can't give five stars as this put a bad taste in my mouth.
EVELYN M.The gas cap was broken and did not seal. Something I didn't know until after I was done with the uhaul and filling up to return. I was wondering why it sucked on gas so bad. Also your app for contact free delivery is horrible and has tons of issues. I'm glad they were open when I got there so I could deal with a live person.
Bonnie D.We were delayed over 4 hours for the truck we were supposed to get. The gentleman I spoke with was very understanding but said there was nothing he could do. We also we promised a free trailer and did not receive it which means that we could not move all our things in this trip. We were very disappointed.
Joanne P.Fantastic location, Ken was so very helpful! Auto transport I picked up was like new, Ken went all over the workings of it. Took his time and explained everything thoroughly. This will be my go to location for auto transport trailers from now on! Thank you Ken.
Larry W.I have been renting Uhauls from Bryan and Ken for years. Always a pleasure to work with. Very accommodating an helpful.
DIANA B.Main complain I have is the gentlemen wasn't wearing a mask. Which made me very nervous since my wife was with me and she's a double cancer survivor. Please enforce mask wearing
jose R.I did not receive the dollys or furniture covers I paid $30 for.
Amir M.Love the option of picking up without having to interact with anyone
Chris M.very nice guy
julio V.