Customer Reviews for Joshua Tree Truck Rentals & RV Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Have someone man the location so that they can check the equipment and hook up the trailer for disabled customers. My original pickup was supposed to be 29 Palms. I got a call the night before that the pickup location would be changed to the unmanned Joshua Tree location. The trailer was clean but, the tires on the trailer were unbalanced and bounced the entire 500 mile trip. I had to call someone to help hook up the trailer and check the lights. They said that I could have driven to yet another location if I needed physical help. Plus the price that I reserved the trailer for was not reflected in what they wanted to charge me. I will not be renting from any of the Morongo basin U Haul businesses again

Rating:

5.0

This is my normal go to U-Haul for all my rental needs. Nothing but 5 Star service very quick and efficient getting me back on the road always a pleasure. Thanks guys.

Rating:

1.0

Showed you or had called about canceling my reservation, which was not true. In Joshua, tree, Yucca Valley or 29 palms was there one available? We were turned away. Told we would have to go to palm springs in order to pick one up. That would have cost us more money in gas and mileage. A $50 inconvenience fee is not enough. When you have to rent another truck to go back and pick up your items when you're moving out of state, lose their. We will never use U-haul again, nor will we ever recommend you?

Rating:

1.0

Nobody was even there to check me in. I had to call the U-Haul on my phone because both numbers posted up. His location were incorrect. Then I was told to drop my key in a box. I tried to tell them about my experience that I had on my way here and they said well that’s not our fault. You have to call U-Haul. I thought it was overall very poor experience. I ended up paying so much money I need to be stuck on the side of the road. The only good experience I had with U-Haul was the roadside assistance part.