Customer Reviews for Joya Travel Agency

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Joya Travel Agency

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ERIC A. on

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Trailer was blocked in by the owners non working cars that I had to help move away. The trailer wheels were chained with several large locks and the owner had trouble finding the keys. I had to pull the trailer backwards with my truck to get it out of the space before I could properly hook up. I was rather late for the task I needed the trailer for because of this. He offered little to no help in the hook up aside from telling me the lights were working and I had to tell him that the chains needed to cross going to my hitch. Unless you would like to offer me a partial refund for the stress, I will be avoiding U-hail. The rental before this one, I was sent on my way without any working lights and was turned away from that task (didn't get the car) because the lights weren't working.

paul C. on

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Customer did not leave a comment.

Kenneth B. on

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We chose another location and suddenly were switch to this one that was 20 miles away! (More miles for the truck). The guy at the office was lost, I had to help him using the app... The office was a mess, stuff everywhere, dirty... We spent like an hour there because he couldn't use the system. My husband had to call UHaul. At some point he got hostile with us. Also, the boxes that we already paid off weren't there and only had half of the blankets... TERRIBLE EXPERIENCE!!!

MATTHEW S. on

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Gas was at less than 1/4 full. Instructions were unclear. We filled it up an approximate amout used and were charged $44 for it not being 4 gallons fuller than we recieved it. Will never recommend. Will try another company considering how deceitful and unclear that was. Future buyer beware.

abiodun O. on

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This man is terrible I'm gonna sue him if he charge me for unnecessary fees. Uhaul sometimes is 24hrs and that's why we have night drop off. I collected Uhaul at around 10:24am and due to some issues that came up i returned it by 7pm with just 32miles and this man was gonna charge me for 2days. Heck NO!!! Don't go to this location, this man is unprofessional.

linda D. on

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Customer did not leave a comment.

Michael M. on

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Great and friendly service

Karen A. on

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Was able to change dates at last minute. Very polite and helpful.

mark B. on

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Nice guy, but he didn’t know how to remove trailer I did most of the work!

Hector G. on

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Keep up the excellent service that was given to me!! Congratulations. Mr. Richard!!