Customer service was not accurate and the vehicle was very rough to drive.
CHRISTOPHER T
Customer Reviews for JR's Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff here was very professional and friendly. Definitely will do business with them again.
Kelly FVery friendly and easy to pick up and return
Karen HThis was an easy process and very friendly. I will use this location again without hesitation!
BENJAMIN RCustomer service was awesome even saved on millage
Kathryn EDrop-off a bit confusing. The place he keeps the trucks is separate from where HE actually was to give the key to (or drop box). But he was very helpful and nice.
Annisa MService was excellent
Joshua HGreg at Jr's was great to do business with very helpful and friendly. No need for improvement that I could see .
paul rNo one was there at dropoff so I put down average
Ernest SVery professional and pleasant to deal with.
Gary EFriendly and knowledgeable staff.
CATHERINE LHad to hook it up my self from another location then drive to where he was for him to take pictures. Not the best experience.
Donald SCount everything moving blankets were shorted by 7..
JONATHAN KThe only thing to change is that the phone number on the after hours drop-off sheet provided by U-Haul was not correct. The name and number of the owner was clearly posted over the door of the drop-off location so we called, and he was very friendly and helpful. We will use this location again. Thanks!
Brigid SGreat customer service! the owner contacted us via phone to discuss pick up time (we scheduled on the holiday). He kept in contact with us the day before as well since the Uhaul headquarters was trying to divert us to a different location. The owner went out of his way to help us get what we needed for our move!
JOHN WMake sure the truck that is reserved is available at pick up time or call ahead of time to change. We arrived on time for pick up and our 26'ft truck was not there, we were sent to another location that only had a 20ft truck this took 2 hours and we were late for the movers we hired and was charged for their time for just sitting there waiting on us. We took the 20ft truck and had to make 3.5 trips instead of 2 and since we were late starting our hired help was unable to help us completely unload the truck. We are not happy at all with the Mont Eagle, TN or the Cowan, TN Uhaul locations. The Cowan, TN location would not allow us to return the truck near our home but we had to drive it back to that location to return. Not professional at all.
BENJAMIN DWell for 1 I still didn't get a recipe for the charges it looks like he going to charge me the extra 20.00for checking the truck in after I dropped it off when he could've just checked it in when I was their.so I would like a reimbursement of that 20.00 if that's what happen.
GEORGE CNothing. People went above and beyond normal service. We need more people like this. Would go back again most definitely!
GARY GMy experience was great. It was a easy process and the staff was great. Will do business with them again.
JENNIFER BThe owner of the business was not there when we arrived. Lucky I finally spotted a phone number and called and he said yeah he is closed on Saturday would be right there to get me the keys.
Randy LVery pleasant staff
Charles TThe people were very nice and helped me out very much. I don’t know what I would have done if they hadn’t got on the phone with someone and straighten things out for me. Nice clean place and very nice people. I would recommend this place to anyone!! I want to thank them again for all their help!!
Rhonda PVery friendly. Worked with us through a number of changes to the contract. Went beyond "just business".
RICHARD EExcellent service and cooperative spirit. We could not have asked for an easier time. The owner was kind and courteous and helpful.
Rebecca SI was told to go hook up the trailer myself then drive to the location for a picture. Yeah I knew how to do it but what if someone wasn't experienced in trailer hook ups?
Barry CAdd back up cameras to the trucks would be helpful.
Dana BThese folks were very friendly and helpful. Thanks!
Keith KNo space to park, personnel was rude and unhelpful.
David HThere was no one around
DARRELL BThere was dirt in the back of the trailer when we picked it up.
Ron FLocation owner was very accommodating and helpful.
KEVIN VThis place has great customer service, the owner was very accommodating with everything we needed. We will definitely use this place again if we need a UHaul to move anything.
Linda RI have previously used this location and, as before, very efficient and fast service. Would recommend.
Earnest ENo complaints. Personnel very courteous and helpful.
Earnest E