Customer Reviews for JT Outfitters
(U-Haul Neighborhood Dealer)

171 reviews

3134 NC Hwy 89 E   Walnut Cove, NC 27052

(336) 591-5320

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed

Services at this Location:

Contact Us

(336) 591-5320

3134 NC Hwy 89 E
Walnut Cove, NC 27052

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 6/26/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was far from where I live

LUCIANO D. 
Rating:
3.0

JT Outfitters employees were great and easy to work with. What was extremely frustrating was that we made our reservation that a location that was 10 minutes from where we were in Winston Salem NC. The night prior we were told that the original location would not have a 15 ft Uhaul so we had to pick one up a little further out--so we confirmed our reservation. The next morning we were driving from SC to Winston Salem we received yet another email that we had to pick up a 20ft Uhaul and another location an hour further since there was not a 15 ft available. We had to drive by the original desired pick up location to get to JT'sand as we did we saw 4 15 ft Uhauls in their parking lot. Not a good experience.

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Janine B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA S. 
Rating:
5.0

The service at JT Outfitters was exceptional, we were treated like family. He was courteous, kind, respectful and attentive to our needs. I was given the keys to a brand new 15 footer truck, it was clean and I felt safe taking it on the road for a 400 mile trip ride. Thank you very much for an awesome experience.

WESLEY R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

KENDRA L. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

BILLY N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

doug D. 
Rating:
3.0

Drop off and paperwork was completed outside. Agent took no Covid precautions, other than meeting outside. Agent was friendly and process was quick.

DANNY Y. 
Rating:
5.0

Smooth operation was in-and-out of there no problem truck of the good shape service was with a smile Would highly recommend using this facility just make sure you call ahead.

David H. 
Rating:
4.0

Customer did not leave a comment.

wayne L. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
1.0

This experience was the worst. We have rented Uhaul trucks from Eagle Storage in the past moving our college students into apartments and had no problem. First of all I asked about renting a 10 ft truck and was told they rarely have 10 foot but plenty of 15 ft. so I rented a 15 ft. I was to receive a call from a representative the day before rental date. I never received a called. I called Uhaul to confirm. I was originally confirmed to pick up at 504 Mountain View Rd King NC. but received an emailed telling me the pick up location had been changed to JT Outfitters. (15 miles further) The email not only changed my pick up location but had me renting a 20 ft truck. When driving to JT outfitters we pass by Eagle Storage on Mountain View Rd. There we actually 2 10 ft trucks, 3 15ft trucks and 3 20 ft trucks parked there. The mobile pick up was supposed to take 10 minutes but 50 min later we finally have the keys and truck because in Stokes Co WiFi is VERY spotty. The truck was dirty and with COVID 19 I would have thought it would have been extra clean. When we returned the truck all but one of the trucks we'd seen the day before was in the exact spot it had been parked. We pass by Eagle storage daily and a 10 ft truck sat in the same spot for over 2 weeks. It was very frustrating driving a 20ft and parking it when we were just moving from a one bedroom apt. I am a very dissatisfied customer.

Peter N. 
Rating:
5.0

Nothing john is a super guy

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Pricilla B. 
Rating:
4.0

I dropped the trailer and he was helping another customer, but was fast and efficient and I was on my way quick

max P. 
Rating:
4.0

All great experience

tom H. 
Rating:
5.0

Very friendly and helpful !!

Marty M. 
Rating:
5.0

Excellent service

Barbara J. 
Rating:
5.0

Great drop-off location. Helped me unhook and asked about the my towing experience.

James T. 
Rating:
5.0

The staff member met us outside once we pulled up. He was very nice and it was a super easy process dropping our U-Haul off.

GABBY H. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Extremely Accommodating

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Jana K. 
Rating:
1.0

Rented a trailer online to be picked up in Madison, NC at the last minute they called and told me to pick it up in Walnut Cove, NC...20 miles away.

Patricia C. 
Rating:
5.0

Stripes and all the employees at JT Outfitters were very nice and helpful

BENJAMIN L. 
Rating:
4.0

Customer did not leave a comment.

denise N. 
Rating:
4.0

Customer did not leave a comment.

shea S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Still waiting on U-HAUL to refund my deposit. 9 days later

John W. 
Rating:
5.0

was a good experience

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

was a great rental experience

Robert M. 
Rating:
3.0

no customer service, no variety and rate too high

MICHAEL H. 
Rating:
5.0

Great service!!

Donald H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Naomi G. 
Rating:
5.0

na

Scott W. 
Rating:
5.0

Customer did not leave a comment.

richard V. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
5.0

They provided great service!

tim F. 
Rating:
5.0

Nothing! The whole lot are super friendly and accommodating.

Milissa S. 
Rating:
5.0

Customer did not leave a comment.

tina T. 
Rating:
5.0

It served our purpose great; The place who rented it was so helpful and kind.

claudia charles C. 
Rating:
5.0

Customer did not leave a comment.

delores B. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Carmen G. 
Rating:
2.0

Had to wait an hour for someone to check us out. Facility not well maintained. Uhaul not well represented

Stephen G. 
Rating:
5.0

n/a

DANIEL H. 
Rating:
5.0

I couldn't have asked for better service. Extremely good location.

CHARLES C. 
Rating:
4.0

Be nice to give a discount to people with no traffic violations and seniors

Connie B. 
Rating:
5.0

Nothing every thing was great but lower mileage some would help

FREDERICK C. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

John at j t outfitters went out of his way to make sure everything went ok

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
3.0

The staff was very friendly, the only issue I had was we had requested a bigger uhaul truck because we knew a smaller one would not be large enough and we wanted to make one trip but somehow after telling him we wanted the big truck he gave us the small one and I ended up spending more money for mileage.

CHARLES C. 
Rating:
5.0

Great Service, Always friendly and they have the equipment I need.

JOHN T. 
Rating:
2.0

The first vehicle had no power steering fluid, so it was undrivable, the second vehicles battery was dead. Do finnaly the third try I had a vehicle that could be used.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

Was my first time renting and certainly won't be my last, I had a fantastic experience! Thanks!

Austin H. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
3.0

Customer did not leave a comment.

BENNY P. 
Rating:
5.0

I don't know how you can improve upon the best. Mr Turpin calmed my nerves and guided me through a very difficult time. Hats off to you John!

DONNA C. 
Rating:
5.0

Nothing great service, great people and easy access location.

Todd S. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Nothing that I can think of. Everything went smoothly and didn't take a lot of time at all. It a was simple transaction.

SUSAN J. 
Rating:
5.0

Nothing! JT Outfitters were VERY professional and accommodating! I would highly recommend them to my friends and family!

Ron C. 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

My experience was excellent. John was courteous and efficient with my rental.

ROGER T. 
Rating:
4.0

Customer did not leave a comment.

CHRIS B. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

BARRY W. 
Rating:
4.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE P. 
Rating:
5.0

Super guys to do business with. Highly recommend this location for any of your Uhaul rental needs.

James B. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Very helpful when I called about renting for a move. Suggested a one way move versus renting by the day to save gas and mileage money. Very cordial and helpful.

WALT B. 
Rating:
1.0

You told me I could not pick up my truck at Mcbride automotive because they were closed. They were open!!! I had to pay an extra $108 for movers to go to j t outfitters to pick up truck. J t outfitters was excellent but u haul sucks!!!!

VICKEY P. 
Rating:
3.0

None

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Aileen H. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

george S. 
Rating:
4.0

great truck good fuel mileage

WAYNE S. 
Rating:
5.0

Transaction very easy. Great experience!

Mark T. 
Rating:
2.0

Customer did not leave a comment.

Lindsay E. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Thank You, John. Great customer service.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MITZI C. 
No reviews have been submitted for this location.

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