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Graeme M
Customer Reviews for Judds Power Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful and professional.
WILLIAM HThe 5×9 ramp trailer with built in wheel chock worked great for my harley-davidson street glide. More than enough length. If you need to trailer your bike ,this is a great option.
JASON BEverything about this location was great! The only issue we had were all related to the app & trying to reach U-Haul main to complete, extend and clarify our reservation.
Nick MYou can stop canceling our reservations every time we book through Judds. We are a business and judds is very helpful to ensure we have the right vehicle needed for the job we are doing. But your minions at uhaul constantly cancel our reservation and tell us we have to take a different rental or we have to pick up the rental an hour and a half away or cancel it altogether. If you want to continue to have our business you need to find our more of your customer needs and not give your customers ultimatums. Especially your commercial customers. You can reach out to me anytime you wish to discuss this by calling me directly at 617-413-4054. If anyone is even reading this.
SHARON BVery disappointed! We were told this haul had a ramp. It was hard to move an apartment without it. I was promised this.
Lisa MDrop off was terrible
WILLIAM NThe enclosed trailer leaked in items we had
JAMES MDid fine
JON RI was upset because my reservation changed, but the people at this place were very helpful and nice
WENDY AGreat people. Very helpful.
Robert RAll U-Haul personnel I have dealt with are courteous and professional. The U-Haul website, however, is confusing and full of errors.
jean cThey knew we were in a hurry and rushed us through so we could make our appointment on time.
Randall JFriendly people, will use them again!
Julian BDrop off not open we had a hard time getting information from uhaul by phone
donald bGreat service easy pick up
David VPut better winter tires on NE trucks. I could not make it up my driveway. UPS has no trouble making it up my driveway. I had to unload and carry my stuff up my driveway by hand.
Douglas FVery helpful person at this Westminster location and very easy drop off in Williston.
Jennifer gon hold with central excessivly
Rex JNot a thing. We had prompt friendly service and help hooking up etc. These folks are very courteous people and we’d gladly do business with them again
Kimberly SEverything went smoothly
RICHARD PExcellent customer service.
Todd SNo improvements required. Judd's is a family-oriented operation and consists of a fantastic staff that has always had U-Haul equipment available for me to rent (second time now, in two years!)--both needed at the last minute. Judd's Power Equipment rocks it!
Bill QVery professional...and took the time to explain the contractual agreement
Erik HJudds was very helpful and informative. I will be renting from this location for my business going forward. I wish all uhaul experiences were as service oriented as this location.
Sharon Ball good
Alexander CClean the inside of the trailer, make sure the trailer is registered, the one you rented me wasn't and I had to deal with the police
Derek NEasy to deal with>>> Great Service
Paul SGreat location
Paul SI returned the truck early and was charged and after hours fee. Also, I was charged a fuel charge I should not have been. Before leaving I pointed out to the owner that the fuel was just over half a tank, not where the line read. She took a photo of it, as did I and she said she would correct it upon the tricks return. Instead I was charged for fuel I didn't use .
MATTHEW BWe were constantly told there would be a new pickup location that was further away. This would have added another hour and half to our drive. Unacceptable.
Dale LAppeared abandoned. Poor cell service
Joseph MEverything was great. They went out of their way to accommodate us. Very friendly and great customer service.
KEVIN HThe equipment was ready and available for me when I needed it, but I live in New Hampshire and have a Uhaul site less than a mile from me. I had to pickup the trailer in Vermont about twenty miles away and had to pay Vermont sales tax. I requested to pick it up in New Hampshire near me for the convenience and so I wouldn’t have to pay sales tax. Why would I want to pickup in Vermont when I live in New Hampshire? This should be changed. The personnel were great but I don’t appreciate paying sales tax when I shouldn’t have to.
MICHAEL MThe people were very friendly & professional. I enjoyed doing business with them.
CANDACE DI scheduled this uhaul over a month before picking it up in Keene NH, which was already 1/2 hour from my house. I was informed the night before that I had to travel an hour and a half one way to pick it up and had to travel to Vt to pick it up. This was three hours I was not planning on not to mention the extra cost in gas and mileage. As stated above the service at your VT location was great but I am sure Nashua would have been closer
JUSTIN LJudd's gave friendly service and are very convenient for me.
SUSAN BFriendly and professional, Judds had what I needed when I needed it.
CRAIG HThey were wonderful. Fought for me to not get charges I didn’t deserve.
Jennifer JThey were closed when I dropped it off
marcus PEasy to reach and convenient to home. Staff were very efficient.
CARL BI had 4 days pick up on the 4th thru the 7th. Dropped off on 7 as paper work says and was charged 40 dollars for extra day. Did not have extra day.
Michael FTruck wasn't clean in the cab. Also had a tire alert issue going on with the light lit on dash
PHILIP REverything was fine. No personnel available to speak to. Turned in on phone which was technically challenging for me, but it worked.
William DThere was nobody at the drop off location so I left the keys in the drop off box. I received a call 2 days after I dropped off the truck asking if I needed it longer???
Lawrence PGreat service! They pick up the phone, return calls and follow thru..
scott gVery customer oriented staff.
John R