Customer Reviews for Jump and Drive
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location didn’t make sure the vehicle was clean when I picked it up and now I’m being charged a cleaning fee.

Rating:

5.0

Perfect place

Rating:

1.0

Don’t charge people extra and lie about when they turned the truck back in.

Rating:

1.0

Although you all probably won't do anything, but this was by far the worse experience with picking up and dropping off a uhaul that I have ever experienced. I have been on the phone with Uhaul reps for the past week trying to get the issues resolved to no avail.The 3rd party Uhaul rental locations were complete trash! You should make sure they are follo rules and protocol which it was obvious they are not.

Rating:

1.0

The induvial that answered the phone had no clue how to use the uhaul program, talked with the owner on phone, had it on speaker, and he was also rude and foul mouthed. we had issue with truck and they wouldn't even discuss. truck was dirty inside and out.

Rating:

1.0

This location reminded me of a car chop shop and had no idea how to even do the paperwork. I made my reservation weeks in advance to include blankets, dolly and furniture dolly. They didn’t have any of them. Responded to 3 location before I was able to get everything and the truck was on 1/4 tank. I marked it clean just to get out of there but the truck was filthy and had to clean it myself. Fast food trash, pistachio waste and a key fob was left in the truck. This location has no business renting uhaul equipment. Location alone would be intimidating to the average person.

Rating:

1.0

Charged late fee but place was not open when dropping off truck on time.

Rating:

5.0

The Uhaul leaked ruining a table and a mattress.

Rating:

1.0

Very confusing. You can’t leave the uhaul there due to closed gates and no parking

Rating:

1.0

Clean up the office and make sure the trucks are clean upon the next reservation.

Rating:

1.0

overcharged me for 44 extra miles when already paid for miles at pickup

Rating:

5.0

Your customer service representative was very curious and patient. He help me to set my trailer up and arrange for the turn time that was convenient to my needs. Great job!!!

Rating:

4.0

The vehicle was not washed and there was some trash in the back. I had to clean it before I turned it in. Other than that, the service was great. No problems.

Rating:

5.0

they were very helpful and helped me in removing the equipment from my car, they are the best ever

Rating:

5.0

Thanks

Rating:

1.0

Send them to a different location.

Rating:

1.0

They give you the truck without gas and when you come back they told the gas was full. They are robbing people

Rating:

5.0

best location ever they are very very helpful

Rating:

3.0

Waited to be helped approximately 45 minutes for someone to arrive. Appointment was at 8:00AM to pickup. Didn’t drive off the lot until around 9:20AM.