The people in the office at this location don't even work for Uhaul! They just stared at me when I asked where to put the keys. This is the second time I have dropped off a truck here and they are always rude.Renee T.
Customer Reviews for Junction Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARGARET G.
Though the "U-Haul" rep was not present, another employee step in and was able to complete my rental agreement without delay. Rental trailer driven 400 miles without incident. Drop off location was close by and attendant was courteous, professional and attentive.Edwin R.
Customer did not leave a comment.Russell B.
There was not a U-Haul employee present when I checked out. So no one verified my mileage or the truck. It was all fine in the end but it would have made me feel better to go over it with Uhaul.Renee T.
No problems. Courteous employees, excellant service. Great trailer.Bobby S.
I was disappointed with the service and truck availability at this location. I originally had a reservation with another location, but Uhaul sent me to the location where I rented the truck. They were nice people, but rented out my reserved truck before 10 minutes before I arrived and scrambled to find another truck, but couldn't find the keys. The truck was not filthy, but had not been cleaned. I was disappointed with this process due to my tight schedule and getting the truck from this location put me behind. I will never again rent from this location!Robert W.
I DID THE RESERVATIO A DAY BEFRE FOR $ 156 AND AT THE TIME YOU CHARGED ME YOU DID FOR $ 399, i UNDERSTAD THE FEES AND TAXES, BUT THE ORIDIGUNAKS i DID ONLINE WAS ONLY $ 156, SO I AM CONCERNED PAYIN $ 400 FOR THE RENT PLUS THE GASOLINE, I SPENT I COULD PAY A TRUCK COMPMAY TO DO THE TRNASPORT, SO INDIDNT SAVE ANY MONEY AND UHAUL TOOK THE MONEY, NOBODY HELPME WITH THE PRICE AND I DID BEAISE I NEED TO TNASPOR A BOX TO MIAMI I DROBE 13 HOURS AND I DIDNT SAVE ANY MONEY BEUASE THE RATE OF UHAULCARLOS M.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.scott L.
Customer did not leave a comment.Maurio Earl A.
Customer did not leave a comment.Mary C.
The gentleman I spoke with was fast, friendly and answered all my questions about every concern that I had in regards to the rental. Hopefully I will not be moving again anytime soon but if so I'll definitely choose this location again no questions asked.Damion M.
Nothing y'all doing great keep up the good work thanksDustin C.
We returned our vehicle early but they charged us for dropping it off after drop off time. This never happened. They also charged a cleaning fee even though the truck was dirty when we picked it up. I even documented in the notes when we picked up the truck that it was dirty and took a picture. I hope I can get my money back for these charges. A really bad experience overall.Daniel S.
I was stolen from. And cheated. I think.Jackie P.
Customer did not leave a comment.Jennifer B.
We had a 3:45 reservation and arrived on time as we knew location was scheduled to close at 4. When we arrived the gate was locked and nobody was there. I called the 800 number for uhaul and waited on hold for 15 mins for an agent. The agent was helpful and was able to find out that our rental had been switched to an after hours pick up. If the location or Uhaul had contacted us ahead of time to let us know that we were being switched to an after hours pick up we wouldn't have had to rush to get to the location prior to them closing. I also needed to extend the rental for another day and tried to do it online and got a response that the truck was not available for an extension. I called the 800 number and the agent extended our rental with no problem. It seems that if you uhaul is going to direct you to extend the rental through the website, it should have the same capabilities as an agent on the phone. Overall, I was satisfied with the truck rental but there are some opportunities to improve communication and automated customer support.Richard W.
We were told the truck would be 19.95 plus mileage . The next day they said that it would be 29.95. They said they didn't have the size truck we had reserved , why didn't they when we had reserved it the day before. We were charged 23.95 for three miles. Very poor service and will never use them again. Would never recommend them to anyone.Frankie L.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Malcolm M.
Customer did not leave a comment.Joy W.
Customer did not leave a comment.Eduardo C.
Wes gave me confidence through his professional and prompt service.Paul R.
Retire older trucks or don't rent them to people who have to drive them for 14 hours.Hannah L.
Customer did not leave a comment.Jeffery M.
Customer did not leave a comment.Russell G.
Very friendly and easy to deal with. Be advised that this store is an independent dealer, not company owned dealer. As such, dealer cannot handle any returns of purchases that were purchased at a company owned U-Haul store.Russell G.
Everyone there was very helpful.Nick K.
Customer did not leave a comment.susam B.
Customer did not leave a comment.Terri N.
Customer did not leave a comment.Adam S.
Wes has been a great help in making sure all of my rental needs are taken care of. Would definitely rent from Junction Storage again.Josh L.
Customer did not leave a comment.Mike S.
Clean the trucks...also make sure the information entered for the truck is the same that is told to the customer.Cynthia H.
The customer service was excellent. Nina , Mark and Travis were pleasant, helpful and professional.Paul S.
Yes I would definitely recommend this U-Haul location to any of my family and friends excellent service in the process was quick and easy exactly what people need when they are movingTheresa P.
If I'm going to have to have the truck full of gas when I turn it in it should have been full when I picked it upRonald B.
I liked the fact that is was not on a busy hwy and easy to get to.Bobby B.
Inside of trailer was dirty. Could have been swept before making available.Edwin R.
Customer did not leave a comment.Leonard V.
They didn't go over anything wit h us. JMiranda B.
There is hardly any where to park the truck, the online return process was horrible, I never received anything to tell me if my truck was returned to satisfaction since there was no one available the day I returned the truck.JAYLEEN F.
This location is top notch. They went above and beyond to help me get taken care of. The manager, himself, came out to make sure I was well taken care of and happy with the solution. 5 star service!Marlon W.
Customer did not leave a comment.Kyle R.
I did not request Safe Tow to be added to my bill! I was told to check with my insurance to make sure they would cover it. Then when I call to have it taken off my bill they said I had to make a claim when I turned the uhaul back in. Then when I turned it back in they said I had to call customer service.Ronda D.
Make sure you check that the trailer is patched too ball. Trailer was not attached and almost took my tailgate.Ladonna A.
The employees didn't seem very familiar with the checkout process online. They had difficulty navigating the process. It took nearly thirty minutes and I had already entered a lot of information online when I reserved the equipmentChris C.
Everything was great .Ottis R.
Customer did not leave a comment.Ottis R.
Customer did not leave a comment.Teresa A.
Customer did not leave a comment.Leon W.
Customer did not leave a comment.clayton H.
Friendly and professionalJoyce H.
Friendly and helpful.Robert F.
Dropped off outsideKimberly P.
Nothing. Awesome staff. Really helpful. ??????Jillian G.
Very nice.Amanda H.
I had a really bad experience with U-Haul. I've rented before and never have had an issue like this. The place I choose to rent wasn't open for me to get a truck. I called multiple times and nobody was working. I waited a while because I really needed the truck. I had other people waiting on me to move furniture. I called U-Haul and they gave me to option to download the app and do a self rental. I tried that but was having problems with the app. I called for help and the customer service representative was very rude. No apologies, she told me I was sent a text with a video. I told her the video wasn't working. She was no help. She said I'd have to wait a few moments and maybe it was user error. I tired the app again and I tried the website for more information. The app gave me no option to take a picture of mileage or damage to the truck. The truck was a little over half a tank of gas. I will avoid U-Haul in the future. Too much of a hassle.Jessica B.
I returned equipment advised the woman who rented it to me I would not be coming inside at drop off. She instructed me to leave in space where it was parked when I picked up. However equipment wasn't checked in for 3 days. I wasn't aware of this until I received a call from uhaul stating equipment wasn't returned.Jaime S.
Easy pick up and drop offChristopher S.
Went to pick up truck and the pick up site was closed... they didn't say anything about it being closed on that day... but luckily the guy that works there was willing to come in and help us... put me behind on my moving schedule but in the end it all worked outJerry P.