Customer Reviews for Just Like That

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Just Like That

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Beverly C. on

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The truck was not clean at all. We had to stop and buy stuff to clean it with.

James W. on

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Have newer vehicle for cross country moving, ours was over 3200 miles, property services before customer pick up. We had 3 service calls on this truck on our move. Had to delay due to break downs

James E. on

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Richard M. on

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Used this office before very nice easy experience

Ryan S. on

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LORETTA F. on

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Customer Service was out of this World!!!

LISA R. on

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Joshua C. on

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Part of the floor lining of the particular truck I rented had become detached and was interfering with gas / brake pedal operation, nothing some superglue can't fix. Other than that, no complaints!

Patricia Ann J. on

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douglas W. on

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Rented the 10' truck. Very nice vehicle-easy driving and highly maneuverable.

Gail J. on

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All personnel were great except the one guy who could have created a disaster. I’m not pulling all down by this guys incompetence, but you’re only as strong as your weakest link.

Lynn C. on

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Doyle W. on

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Richard B. on

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Staff member did not come out to assist with trailer or leave the office at all. Staff member was 15 minutes late to open on 7/28/19 for me to turn in trailer.

Ronald G. on

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Jill C. on

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Gary B. on

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I was charged an extra day but I turned it in on time. There was nothing the man could do about it.

CLARISSA L. on

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Customer service was exceptional.

Nan D. on

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They were very helpful and professional. I will definitely use them in the future and recommend them to others. Thank you!

Dennis H. on

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Christine D. on

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I have rented from the location for around three years zach is the best.when i rented this time was a different person not happy dont plan on ever going back to this location again .all around bad experience.

Scott P. on

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Move the Uhaul office away from the smoke shop. Objectionable (and unhealthy?) smells/vapors from the smoke shop were entering the Uhaul office area.

FRANK W. on

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Michaell W. on

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Personnel didn't show me the location of the trailer, nor hook it up or check to see if the lights worked. He just said "It (the trailer) should be out front, somewhere."

SALEM L. on

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Missy T. on

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I had an excellent experience, Zach was especially helpful! Great customer service, highly recommend!

John S. on

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The phone pick up system is terrible when there is a problem you are on hold or cut off. It took an hour and 15 minutes to resolve a system Issue . Unacceptable

Ralph H. on

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DAVID N. on

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Jessica S. on

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janice B. on

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Donna B. on

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Donald L. on

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Michael F. on

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Right on time opening. 10 minutes had me on my way

James D. on

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The next customer that books online may appreciate NOT being texted 3 times that their pickup location was changed to 3 different locations. I had to talk with the 800 service number twice and each location 3 - 4 times just to confirm my truck. Guess what??? When I got to the confirmed location to pick up the truck my truck wasn't there and the time I requested was two hours later. I will say that the Weaverville location was helpful and go us a bigger truck and got us on our way.

Spencer I. on

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mitchell H. on

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I planned to use it the day I rented. But that didn’t happen so I called and they said no worries. I picked up the next day and all was good. I have rented from them in the past with the same affordable prices and excellent customer service.

Rob K. on

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Charged me a cleaning fee, was clean when returned

David B. on

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Don T. on

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Excellent experience. I rented a car hauler, it came in perfect condition. Wish they would give a paper receipt on site instead of emailing to me. Not everyone has smart phones and those that do may not have time to wait for an email to come through.

ethel B. on

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Nothing.... Everything went perfectly!

Thomas F. on

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Thomas F. on

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Elizabeth G. on

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Ross V. on

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Pretty rough ride in this 15 foot truck. I would suggest reviewing the vehicle to identify maintenance that would improve the ride. Please let me kow if you would like additional info.

RONNIE H. on

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Carolyn R. on

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My husband went in & was instructed to park trailer on gravel area & remove from hitch. There was no offer to assist with trailer. It was difficult to separate. We are older, 61 & 65.

Christine R. on

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I have always been impressed with the service at this location. We stay uhaul customers and appreciate the excellent service, especially at this location. Thank you so very much for your help.

Daivid W. on

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Kelley T. on

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Awesome vehicle - no problems and check in/check out was smooth as silk. Will return again.

MATTHEW C. on

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Ross V. on

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Robert C. on

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The same people who did the uhual did the smoke shop next door. The two places of business had separate entry doors they were connected by an interior door. Sitting in the uhaul office was much like sitting in the smoke shop.

Redginald A. on

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Staff was very helpful when I needed assistance unhooking trailer.

Richard M. on

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Employee was courteous & efficient.

DON B. on

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Glenn S. on

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No one at drop off location. Otherwise excellent experience.

Thomas F. on

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melvin M. on

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Paul H. on

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Robin W. on

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Rebecca C. on

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Larry L. on

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Nick H. on

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David S. on

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Very professional staff. A fine experience. Very prompt and friendly. An easy rental pickup and return.

Therese B. on

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Amanda M. on

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Very friendly and helpful. Hooked trailer up to SUV. Definitely, recommend this location.

Caren B. on

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Great trucks and great service!! Will definitely use your services again!! Thanks so much!

melvin M. on

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Awesome experience. Capable, efficient

Bruce W. on

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Renting was fast, simple and affordable from my neighborhood dealer. This is why a don’t own a trailer. Why store and maintain something so large and ugly that gets used only a few times a year when renting is so easy?

Corey L. on

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No help in hooking up. No help in troubleshooting why their trailer lights didn't work. Ended up buying new bulbs to fix it at Wal-Mart. Yes they tagged it as ok and checked over but nothing on the left side of the trailer lights worked. The people who worked there were nice but they tried to send me off with a crap trailer.

Mathilda D. on

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This crew goes way beyond the call of duty! Best uhaul service I ever had!

Richard D. on

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Courteous, considerate, and professional. A tremendous help on my move.

Lewisa G. on

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Erika A. on

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This location and Kingston, its representative, were a pleasure to do business with. The 9 foot van I rented was clean, smelled good, and drove easily.

Tyler J. on

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Karen P. on

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Robert S. on

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Good folks - easy to work with.

Larry D. on

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Cindy T. on

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Several people I have already spoken with about renting a U-Haul from this location had no idea that there was a Uhaul location in Weaverville. Might want to get the news out.

Hawes H. on

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burchie T. on

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The guys were very helpful. You don't see that much anymore in the service industry.

Shirley C. on

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Everyone at this location was friendly and professional. I received the vehicle I needed and was very satisfied with my experience. I would certainly recommend this location to others.

Christine P. on

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if I could give zero stars I would. I reserved a truck online almost 1 month ago to pick up today. Yesterday I got a text confirming the truck. I called around 6 to confirm. A man answered the phone "Hello" I asked is this UHaul and his response was "when we are open". I proceeeded to tell him that I was calling due to the text and he said that there wasn't a truck there for me, that they were not sure if there would be one for us tomorrow, even though we were traveling from Hickory to Asheville to move my daughter out of her apartment and had movers scheduled too. He then gave my call to the manager who was almost as rude, and no further help either. We are now having to detour to Weaverville this morning to get a truck that we know will be there. Why U Haul would contract with such rude, abrasive people is beyond me.

john C. on

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Mary E. on

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No dissastisfactions - Just Like That personnel were courteous and helpful.

Scott D. on

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Rebecca K. on

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Sharon T. on

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David K. on

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Jeanette A. on

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Very friendly staff.

Richard M. on

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EVERETT R. on

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Christoph S. on

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Sharon T. on

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john K. on

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Sharon T. on

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Kimberly M. on

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The customer service was exceptional! They were fast and extremely helpful, so very polite also! Would rent from them again anytime!

adam B. on

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The location is also a Smoke/Vape/Head Shop. I am glad that I didn't have any children with me! It stinks like patchouli and body odor. It is the worst U-Haul location I have ever used.

Art H. on

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Customer did not leave a comment.