The GPS kept taking us to the wrong spot with this address in and there was also significant construction that took us on a very roundabout way. We also dropped the truck off and handed the keys to an associate in the early afternoon but they never marked it as dropped off so we had to call Uhaul that night as they were saying they should have done some sort of paperwork when we dropped it off which the associate said we were okay without. The issue wasn’t fully resolved until the next day when the location opened again and we also called to make sure. A lot of anxiety caused for no good reason.
ZACHARY R
Customer Reviews for Just Wood And Steel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Driver's door would not stay shut but Nisha is awesome 👍
ANNEMARIE RThe location was fine & the gentleman that helped me was great but the truck was not. I rented this truck because my daughter was moving and it was going to rain. We had trucks &trailers available but I didn't want everything wet, so we rented a truck. The trip was only about an hour but when we were unpacking there was water all over the boxes &the ledge, which is where we put all her electronics &books had a puddle! All the boxes were wet and some of her books are ruined.
CHRIS TFailed to check in my truck. Too hours the next day to solve the situation. The gentleman working there did absolutely nothing but take my keys and say have a good day
DIANNA LAmazing staff. Super friendly! They went above and beyond to help us!!
SCOTT JAmazing staff. They were busy but still took great care of me. 10/10
LISA SAmazing service. Staff was super friendly.
scott oPlace was a mess. Very unorganized and truck was filthy. 1/4 tank of gas. Everytime I've rented from UHAUL, truck was full to start my journey.
JANE SNo one on-site during business hours. Had to use the app to return. No notice this was the only option.
KAREN WBelow is a snippet of an email received from U-Haul. I attempted to use the email address located in the message, but unfortunately my communique' returned back as undeliverable. Dear KENNETH CHARLES CARON, Thank you for choosing U-Haul Company for your moving and storage needs. Your receipt can be viewed here: https://uhaul.com/s/D76FC86696 If you have any questions or concerns about your moving experience or the attached receipt, please contact us at 944007_AFM@uhaul.com Failure message: The following message to <944007_GM@uhaul.com> was undeliverable. The reason for the problem: 5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. For more information see https://aka.ms/EXOSmtpErrors [BN2PEPF000055DE.namprd21.prod.outlook.com 2025-07-21T20:46:54.440Z 08DDC68D724BCC94]'
KENNETH CCheck engine was on in the truck from the very beginning. When I asked the attendant they said nothing to be concerned about. Also said if anything happened they would bring me another truck. That is great but if it breaks down fully loaded is U-Haul going to help me reload onto another truck? The answer to that is no.
SHAWN AThe whole experience was a positive experience!
THOMAS AThe 6x12 trailer I had reserved two weeks earlier was not available as they had rented it to someone else who did not return it on time. The 5x8 trailer that was substituted did not have a drop ramp like the 5x8 that I had rented just a couple weeks earlier. She wrote up a new reservation, but apparently didn't enter
Michael LJudy was extremely helpful and went above and beyond to make everything work in my favor. I'm so appreciative for the easy Uhaul experience that I had🙏
JESSICA KFriendly people easy to work with great customer service
Richard SQuick and easy!
JOE HPossible More advertisement of location.
BRANDON SGreat service
FRANCISCO REasy to drop off.
KENYON Jwe dropped off before they open. Had trouble with doing it online
RALPH JVery helpful staff.
Margaret BWe were very well taken care of and very satisfied with the staff.
ROBERT D?
CHRISTOPHER KFast and courteous. Great location to rent from.
BRIAN ENot a thing! It was painlessly designed to be customer friendly. The whole experience was overall great.
MAGGIE HGreat service!
BRETT KWhen picking up the Uhaul, employee was nice. I asked where to find the 1/2 dozen moving pads and dolly I had paid for, she pointed to them. I took what she advised was for me. Upon return I was told those were not proper Uhaul moving pads and was charged again $24 for them. Felt like a scam for Uhaul to get more money from me.
JESSICA MGreat Service! Great Vehicle! Easy Process!
BRIAN GIn and out with my rental. Very polite and professional. Would absolutely rent again from this specific location !
Valerie HI dropped off on a weekend and there were no personnel onsite or required.
dana wVery friendly, extremely helpful. Got my trailer unhooked in notice flat so i could make it back to work on time
Andrew TNothing
RICHARD SI've always have a great experience with Uhaul.
Jody SGreat customer service and a very easy process. Will be visiting them anytime I need a U-Haul!
BRIAN GGreat customer service, thank you.
Paul JI went in person and the manager was fantastic to work with. Drop off and pick up went very smooth for my husband. The equipment was like new and handled great for our purpose.
Heidi H