Customer Reviews for Justins Towing and Storage
(U-Haul Neighborhood Dealer)

263 reviews

100-01 Liberty Ave   Ozone Park, NY 11417

(718) 805-2401

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(718) 805-2401

100-01 Liberty Ave
Ozone Park, NY 11417

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good work. Easy to communicate with employees.

Richard S. 
Rating:
5.0

Excellent service from this location,good communication and professionalism.

Lancelot M. 
Rating:
3.0

1.-They need equipment like dolly ( what I need it ) hand-trucks The vehicles are very dirty ( the one I got ) someone most transport dirt/debri before me I have to use my vacuum cleaner to suck all the dirt around on the cargo area . On front same, very dirty and Muddy ,,,

roberto A. 
Rating:
2.0

Customer did not leave a comment.

Matthew M. 
Rating:
2.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Mahindranauth G. 
Rating:
3.0

When the van was given to us was dirty inside the cargo van we sweeped clean am customer that always used your service plus the gas always full task not here.

Dennis P. 
Rating:
1.0

Dont book wrong customer for rentals. I am Mini Singh and received Fraud booking under my name im not in NY now and not in need of a truck

MINI S. 
Rating:
5.0

Other than the door ajar ringing every minute it was a good experience and very professional.

Zdravko P. 
Rating:
3.0

u haul customer service was a blessing when self pickup became a nightmare, vehicle was dirty & full of garbage . Rental was scheduled for 10:30 and didn't obtain till 12:30 due to issue with self check out .thankfully customer service was there ever step of the way .

jesus R. 
Rating:
5.0

Very quick and painless under a stressful situation. Thank you.

RENEE W. 
Rating:
5.0

Keep doing good work.

Ariela G. 
Rating:
4.0

Customer did not leave a comment.

Laureano R. 
Rating:
3.0

Customer did not leave a comment.

Mariette A. 
Rating:
1.0

I returned before 8 and i got charged extra because i didnt go online to say I returned it that bullshit

Fausto F. 
Rating:
4.0

Customer did not leave a comment.

sabrina P. 
Rating:
5.0

Customer did not leave a comment.

REUBEN Q. 
Rating:
5.0

A+ service

Montgomery S. 
Rating:
5.0

Customer did not leave a comment.

Hemraj P. 
Rating:
1.0

The tire pressure for one of the tires was at 20 vs others at 60. the guy said dont worry about it or you can fill it up if you like yourself. The door ajar sounds was constantly on. The guaranteed time and place was not guaranteed at all and I had to pick the truck up from a completely different place. Probably the worst rental experience ever.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Abdul M. 
Rating:
5.0

The gentlemen at Justins are professional and fast working. Not a slate towards the business, more towards the app. It shouldn't allow me to choose dolly rental if this location doesn't have that service. I had to drive out of my way to a home depot which costed me extra miles on the truck rental and $13 more for the dolly.

STEVEN L. 
Rating:
1.0

Staff was very rude and unprofessional when I emailed for an invoice adjustment. Never to use this location again.

Geraldina P. 
Rating:
3.0

Customer did not leave a comment.

Rachael G. 
Rating:
5.0

Customer did not leave a comment.

DEO G. 
Rating:
3.0

The guy that attended me and took my documents was very professional. Giving the fact that the gas prices are high I was expecting the at lease a half tank of gas but no worries, the quarter tank to me quit a distance before I fill up, this did not change my mind from renting from this location. The van really worked out for what I needed it to do. The yard could be much cleaner and better organize. with all U-Haul truck on one side park uniformly against the fence that would make the yead look a lot better organize and maybe run a little better. The cars that were towed could be placed and organize better also. Both guys needs two radios to communicate better with each other while one is working in the office taking care of the paperwork and monies, he calls the other on the radios to pick-up the keys and get the specify car that was towed, the customer in turn comes from the window goes to the gate to get his car to eliminate any confusion and waiting.

Hugo K. 
Rating:
5.0

Customer did not leave a comment.

Clevens L. 
Rating:
4.0

Please be accurate with billing especially charging protection or insurance even if client declined.

Agerico P. 
Rating:
5.0

Customer did not leave a comment.

Adrian L. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

edwin was very courteous and friendly it means good coustomer relations Iappreciate it greatly than you

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE V. 
Rating:
5.0

Customer did not leave a comment.

keshwar L. 
Rating:
5.0

Customer did not leave a comment.

ROSENDO P. 
Rating:
2.0

Customer did not leave a comment.

Karlena A. 
Rating:
5.0

Customer did not leave a comment.

ramon V. 
Rating:
5.0

Nothing everything os perfect

Francisco V. 
Rating:
5.0

Customer service was the best . The guy that helped me out was awesome I did get his name . Plus he was walking in the Heavy rain . Man's my moving so easy. Definitely commending this place again. Thanks so much. Karen

karen R. 
Rating:
3.0

Actually having the supplies hay is behind offered online.

Navita P. 
Rating:
3.0

I rented a truck that he had and used it only 5 miles and they charged me an extra $22.88 for gas. That is not fair

FRANKLIN R. 
Rating:
2.0

Customer did not leave a comment.

nipu A. 
Rating:
3.0

The service was excellent and the person behind the counter was very polite and helpful.

Asha L. 
Rating:
5.0

Customer did not leave a comment.

Leigh H. 
Rating:
5.0

This guys ate really cool and helpful definitely coming back to rent from them

juan G. 
Rating:
5.0

Coolest friendly guys easy going real people

Pooranjit S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

ALANKAR I. 
Rating:
5.0

Customer did not leave a comment.

Ines L. 
Rating:
5.0

The only issue is upon reviewing the final bill . I was billed a safe trip fee of 5.00 which I have no idea why an what this is . Credit my card Thanks for resolving this issue

peter C. 
Rating:
5.0

All good

Sham S. 
Rating:
5.0

Customer did not leave a comment.

antonio F. 
Rating:
5.0

Customer did not leave a comment.

julio P. 
Rating:
1.0

There have different hide cost which not explain before pick up the van. Unexpected cost and I not feel comfortable of this cost. This is one kind of fraud with customers.

Takbir R. 
Rating:
5.0

Customer did not leave a comment.

CARLOSA C. 
Rating:
4.0

Van smells very bad.I finished can of febreze to remove odor smoke.

CLARITOF S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Very professional, easy to deal with. Would use them again.

LEONARD E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Thank you Edwin for making this experience as smooth as possible!

EDWARDK G. 
Rating:
2.0

Got there at 10am waited till 11am for the owners to get there then when I got the receipt on my email they charged me 25$ for insurance I did not even ask for Service sucks

KHAN S. 
Rating:
3.0

There should always be someone attending. example at lunch time

CARLOS P. 
Rating:
1.0

I originally went to the location I reserved and they did not have the truck. I then had to drive to another location and wait about 35-40 minutes outside in the cold and im 5 months pregnant. Originally my reservation total was 43 dollars. I now have 93 dollars worth of charges on my account . We booked the truck for 8 hours and were only allowed to have it for 5. There was no dolly or furniture pads in the truck . The truck was given to us close to E. Ive used Uhaul both times I moved but I will not be using this company again.

Chariee F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
2.0

Had to wait 1 hour and 15 mins for an employee to show up meanwhile, I selected mobile pick up! Van was filthy inside and had an old coffee container in the cup holder.

Irene C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
1.0

Customer did not leave a comment.

Tatiana R. 
Rating:
5.0

Excellent customer service

CHRISTINEA V. 
Rating:
5.0

Customer did not leave a comment.

katarzyna J. 
Rating:
5.0

Excellent customer service

CHRISTINEA V. 
Rating:
5.0

The gentleman that help me with the process of renting the van was awesome and got me in the van in less than 15 mins

Jose R. 
Rating:
5.0

Excellent people

Henrry L. 
Rating:
4.0

Customer did not leave a comment.

BAUDELIO M. 
Rating:
2.0

At first they brought this vehicle for me to rent,before i drove the vehicle the right rear lights was broken,the tire pressure lights was on the dashboard,i immediately address these issues to the clerk Jason,I told him i don't want this van,he cancelled this rental contract and gave me another van which was much better,i will like to be reimburse back on my credit card for the first van the was in poor condition,i then paid again for a better van with my credit card.

RANDOLPH A. 
Rating:
5.0

Continue to keep product quality high and the cost of products low.

MohamedQ A. 
Rating:
5.0

Service was great, in/out didn't have to wait long. I recommend this location to all customers.

Dinesh M. 
Rating:
5.0

Customer did not leave a comment.

PETERJ P. 
Rating:
1.0

Customer did not leave a comment.

ANMOL K. 
Rating:
5.0

They are fantastic ,pleasent and always in time !!

JOHN C. 
Rating:
5.0

You can't do any more

JAMES JR H. 
Rating:
5.0

Check your cabin for soiled evidence there was pet fences inside the back of the truck.

VERONICAD J. 
Rating:
5.0

Give a lesser rate to first timers.

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

KARRANKUMAR H. 
Rating:
2.0

Attendant didn't check Gas with me and just charged me 3 gallons of gas. He drove the car inside of the yard and charged me for gas when I put gas and left it as I had it before. Not organized.

Kevin C. 
Rating:
1.0

U need the fix U-Haul app it sucks and dose not work on uploading pic and it is not responding . Fix the U-Haul mobile app or take it offline . Don't waste ppl time .The mobile app has alot of bugs there were never fix.

PREMNATHD A. 
Rating:
4.0

Customer did not leave a comment.

GILAD A. 
Rating:
5.0

Customer did not leave a comment.

JEANCARLO JR S. 
Rating:
5.0

Customer did not leave a comment.

MARIAAMPARO K. 
Rating:
5.0

The only thing I would say for someone that just rented his first uhaul truck would be explanation of the controls in the truck. The service was excellent the guy waited even after the business hours for me to return the truck. I would highly recommend them.

GEORGEA K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
1.0

I received the uhaul not clean mud/sand everywhere from inside driver seat to back. The person just put outside the lot and left. The oil engine light was ON when checked engine had literally NO oil I bought oil. Terrible customer services and return location. I was advised to find a street parking when returning. There was no street parking at the time I spent hours waiting to find parking. I will definitely will not be using 100-01 liberty location anymore. Very unacceptable.

Wazir A. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

I'm very satisfied and happy with your service

VERONICAD J. 
Rating:
3.0

Customer did not leave a comment.

Junjie W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
2.0

I arrived at 15 minutes before my pick up time of 9am and had to wait until 920am for someone to open up. Then I was told that my reservation could not be found when I clearly has a confirmation email and print out of my reservation. The first truck that I received had a broken door and garbage inside. However the second truck offered was trouble free. I came for a 9am pick up and left at 950am.

Doodnauth S. 
Rating:
4.0

I knocked off 1 Star being they were 1/2 hour late opening up and there were other people waiting. But overall, they are really a friendly and Pleasant bunch of guys and will gladly return when the need arises in the future

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN N. 
Rating:
5.0

Customer did not leave a comment.

KIRTHAYANNEE M. 
No reviews have been submitted for this location.

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