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CLARENCE B
Customer Reviews for Jz Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for the last minute rental and making pickup easy.
DUSTY APersonnel were especially helpful getting me checked in and making sure the pads and furniture dolly we needed were in the truck. Explained everything we needed to know and do before returning the truck. Truck was clean and in great shape. Also want to note I made my reservation online and apparently didn't do it correctly - they called me 2 or 3 times to help correct the reservation to what I actually needed, which was less expensive than the way I had originally booked it. Super nice folks all the way around. Will definitely use again.
THERESE SGetting the truck was a breeze unfortunately after I was on the road with the moving van full of items the check engine light came on within the first 30 miles of my trip and stayed on for the duration. I had an important appointment that I had to be at so I just kept driving. I watched the gauges and nothing happened but it was a stressed filled drive.
MARK WCorporate needs to look at mileage distances to rural destinations . Paid the penalty for living 5 miles out of town, and having to make two trips to unload location. Return rep. was excellent at her job, very pleasant and courteous.
WILLIAM JKeep up the good work
MITCHELL HThe lady ignored the information about the truck and charged us extra money for turning it in. Said we had more miles than we did and also would not let us see anything to prove it. We wanted a print out.
LISA Cit was amazing. Best customer service ever if I ever had to rent a U-Haul again I would hope I could go there.
Terri MAbsolutely the worst experience I've ever had.I'll NEVER go back.
RACHAEL RThe woman who checked me in was extremely helpful and professional.
Daniel MExcellent customer service, very friendly and we were taken care of very quickly. Awesome people, strongly recommend their rentals.
SUSAN BGreat equipment and service!
PAUL KDon't know this place
Arty CEverything was as expected
MELVIN TFast n easy
DURSILLA MThe U-Haul system was down but they handled the job well! Great job
Jeff WGood friendly service
William OMake sure the equipment has the alotted amount of gas before/between giving it to the next customer, i was told it had 7/8 of a tank it had a little under 3/4. I have a photo if needed at pickup.
Christopher PClearly a side business. Nothing compared to the pick-up location. The location is, however, excellent.
BRENT AOn the outside of the truck it was fine. The cab was fine. But my husband had to sweep out a bunch of dirt before we could start loading. So maybe make sure the inside of truck is clean before allowing next customer to drive off.
john RIt was a very quick and easy process
Anita GVery friendly, had everything we needed. Didn't have to wait for a truck to come in, they were there and ready.
Judy BTake off the haul place in Muskogee by the name of the Sunshine Store. That was supposed to be my drop off place and they no longer accept UHauls. So I drove there for no reason and because of that I went a little over my milage and y'all charged me another $.65. I should have never been charged that because someone at UHaul should have already had that placed removed. I'm still unclear why I was charged $165.00 to start with when the truck was $40 to rent and then $.99 cents a mile. And the insurance was $15. That doesn't add up.
Kelli LWas closed but we could drop it off so no personnel was there but it won’t let me choose not applicable
Lauren MKeep up the great customer experience
Timothy HYour staff were well trained and were very nice and professional!! Very quick both in and out!! Excellent service!!
steven mI was glad there was a local shop available to do business with and help keep my money here. The shop was very helpful and friendly. Please let them know it was a good experience in a troubling time.
Jason BActually I dropped off w/o going inside
Tom LNo one there but told us to drop it by the other trailers
michael fEasy drop off and great location for such a small town.
Vera OThe guy there is very helpful and now my local mechanic because of the interaction.
Daniel SQuick and easy. Would definitely purchase from this location again.
KRISTI HThe people at the U-Haul in Eufaula was nice, friendly and very helpful. I would go back again and would highly recommend them to my family and friends.
larry eGreat people. Their service was outstanding! Thank you so much 😀
LINDA REasy to book online. Customer service was excellent. Very professional, friendly and helpful.
Stephanie SOutstanding service.
Annie CVery helpful very fast and very easy to work with will always do my business withe eufaula U HAUL
Rondo KVery friendly and helpful
Lonnie MVery helpful & understanding .
Jana AGive me back the money because the dolly wasn’t in the Uhaul
yolanda iFirst, the website quoted a different price than what I had to pay on moving day, almost 3 times as much. I had movers scheduled and was in a bind and had to rent the truck. Second, I was told more than once that I would be refunded for the miles I did not use. After the move, when I called the UHaul 800 number to get that refund, I was told that was not the policy, I was not allowed a refund. Make sure your employees know the policies and give your customers the right information.
Jerri MNot their fault they had to charge me
GARY HNo ramp on the truck. Everything worked as I needed though. Quick and efficient checkout at the store. Nice people!
Gaige AThe self return online kicked me out and also kept changing to French I was only able to send 2 pictures. But I have the others if needed
Thomas LThe lady doing our paperwork did not know what she was doing. We had a 10a reservation and neither truck nor trailer was ready when we got there , not to mention the only person that could go get them (employee) had not arrived to work yet amd we had to wait
Desmon BPoorly maintained area
DANIEL BWhen renting the uhaul. First I called 1800gouhaul, they informed me that in order to use disabled vet discount would need to go to location. I called location and they stated all was good, and would apply disabled vet discount upon arrival. When I got there, they stated do not give discounts. So I was lied to from the get go. So I am sadly disappointed. Only reason I went through uhaul was that they offered the discount. Instead ended up costing me more than if I had went through competitor.
Wendell T