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Jack R
Customer Reviews for K And D Implements Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was nearby so was really convenient. We dropped off the truck on Sunday so did not have contact with a ‘person’.
Jackie HThe pick up site was not the problem!! First of all I asked for a 10 foot truck and got a 26 foot truck. Second I was told after I booked it that they were unsure if I could pick it up in my chosen location or somewhere else and that they would call me Friday afternoon and let me know where to pick up the next day. By 4 pm on Friday I had not received a phone call and had to phone to find out where I was to pick up the truck. Third thing was when we picked up the truck it only had a quarter of a tank of gas in it and that wasn’t going to be enough so I had to guess how much gas to put in the vehicle. Of course I didn’t want to run short on the highway. When we finished using the truck there was just over 1/2 a tank of gas so way more than when we started. When I spoke with the company I was told too bad they don’t refund for gas. What a rip off!! The vehicle should be full when you get it and then you can return it full!! They have quite a racket going there ripping people off like that!! I will never use your company again!!
Benjamin CWe returned the uhaul through the app, as it was due back on a holiday and the location was not open.
Chelsey BNothing, they were fantastic, I misunderstood the time frame and they went above and beyond to accommodate me.
Jody BDrop Cardston
David MFantastic service and help. Todd went way beyond our expectations calling around town to find someone to help us sort out our lighting issues so we could hook up the trailer and get safely on our way. Such great people!
Sandra LCommunication was clear, good experience overall.
Max BWe dropped it off in Cardston which was out of the way as the pincher Creek location closed.
JAMES SGreat people to deal with. Always very helpful! 10/10 would recommend
Curtis GMake sure all the lights work and the hitch also works properly I have a class one license and this don't meet my safety standards
Francis HStay Great!!
Kimbele LVery friendly and helpful
Kimbele LThere was wear and damage to the car dolly that I rented that I assume is beyond the responsibility of the location that I rented from. There must be some annual maintenance on the equipment that is not being done. There were holes in the fenders and the tie down straps were frayed and weathered.
Loren JLocation and customer service was great! Would recommend!
Curtis GLocation is just starting in the U-haul business, but my interaction with them was very good.
Jason CI never received my rental deposit back of $125 as paid through Interac and they said I paid with a credit card that I don’t even own!!!!!!
Tashina SVery easy process. Great customer service. Would highly recommend this location to anyone.
Dave Myour customer service at the 800 number is horrible. i ordered a 6x12 they tried sticking with a 5x8 i bearlie got the big trailer loaded . i told the customer service person that i needed the trailer for 2 days. well at 9am on day 2 they are calling looking for the trailer , i rushed to get it unloaded got the trailer there at noon they handed me a bill for 31.50 late charge which i dont feel that i should have to pay. repeatedly 3 times i need it for 2 days she kept saying 1 day looking forward to your response Regards Reg
Reg A