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Rjay L
Customer Reviews for K9's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was a bit strange going to someone’s house but there were no issues. The trailer was exactly what I needed. Do not like the fact that the town I wanted to rent it in was not available so had to drive two hours round trip to pick it up and still had to pay extra to return it where I live. Seems to me that is over priced. But when you need it you need it.
mark jSame as above
MICHAEL DThis has nothing to do with location, but we had to go 60 miles to get our equipment and then we went 90 miles over the mileage we were allowed. If you are going to require customers to go get the equipment, then you need to add miles to the contract. If you can credit my friend's credit card for the extra mileage we were charged for, it would be appreciated. Otherwise we had a great experience all the way through.
Kathy KVery quick, easy in and out.
doug rRobert made the pickup and drop off quite convenient. Excellent customer service.
Steven SSuper service from Robert! Would definitely recommend and use him again.
Marc CNow that I know how to get ahold of the person running the shop I would recommend the place. It took me a while to get ahold of him tho.
Bryan LRobert was very helpful.
LUIS AImprove your app issues and update the turn around time so that the return shows in the app in real time.
Cole CRobert made my experience a very good experience!!! I would definitely use his service everytime I need a uhaul and I would definitely recommend him to anyone!!!
JOHN SStaff was helpful.
Jim KThe lady was rude when I called and although the sign said leave truck in the driveway the lady said to park it. On the side of the building where Uhaul wasnt written. Since the truck is not allowed to be backed up I had to disconnect the tow dolly and push it up an incline to be straight in front of the building.
James JWe have used K9's u-haul services many times.we have always been treated very well and informed about any details we might need to know. The equipment has always been clean and always runs well. No suggestions for improvement.
Marla GTried to calling the number to verify pickup and also to see if we could possible get it sooner than 4:00 pm on Saturday. Voicemail on phone was not set up. Old filling station is in disrepair with many old vehicles in drive that have obviously been there a while. Gentleman was very polite but not organized at all. They did not have a 6X12 trailer so I had to settle with a 5X8. Thank goodness the queen mattress and boxsprings fit (barely). Will not use or recommend U-haul in the future. I booked far in advance and received a message on Thursday morning that they could not accommodate the trailer I reserved. I would have had to travel 45 minutes to/from Dodge City to get the 6X12. The lack of communication and accommodation is a concern when you are depending on Uhaul. I understand Meade is a small town but Uhaul is a national company that should be aware of their clients needs. No one ever offered to compensate me for not having what I reserved. Throwing in the insurance (which I paid for) would have been a nice gesture and would not have been a penny out of Uhaul's pocket. Just saying.
Judy FExpress check in still took over an hour. Shouldn't have taken so long...
David HGot to our house 12 miles away and found broken brake drum. I can’t believe it took 3 hrs to get a replacement trailer. Nothing against the employees. U-Haul needs to find a better way. So glad I wasn’t on the road out in the middle of nowhere
DAVID MIt said it was "open" yet no one was there. We did not know where to park it since there is TONS of stuff lying around. There after hours key bin was non existent. So, we had to put them in a small box that was on a seat outside the door. We called Uhaul help service and they were not helpful. About 4 hours later, we got a call back from the employee (we called him when we could not find a key bin - no answer). He said the keys were fine and he would go pick them up. It took us much longer than it should have to complete the return. I did like the app designed for self returns after hours. That is nice.
Crystal CLet people know how to contact you when you are away. Don't make them go around to neighboring businesses to figure out how to get in contact with you.
Louis BVery friendly and helpful. Got us out of a moving bind.
betty dNone
Jody KThey were so kind and helpful.
JACKY JVery nice people
DON CVery friendly people
DON CDropped the truck after hours and put the key through the drop hole in the door.
James SNo recommendations, satisfied with my UHaul rental service
george AWhen we got to the man’s house, he was drunk and stumbling. We appreciated him letting us pick it up so late, but it was a not an experience I would ever want to have again.
William SWarn the customers about the materials they need to bring
Mikayla Avery good service
Larry LEverything was way above par compared to previous rentals from Uhaul. Excellent service at this location and will use again and recommend to anyone.
Eric LI had to drive 100 miles one way to get the truck which was extremely inconvienent
Elizabeth EGreat customer service
sandra tStick with price quoted.
Kathy HGreat dealer to work with.
Robert TRenting trailers are convenient. I had to drive 40 miles and pass a uhaul location to get my trailer.
Roland VThe location and service was great! He was extremely friendly and got us in and out in no time! The largest issue was this was NOT where I wanted to pick up the truck to start with and the UHaul 1-800 number, while attempting to be helpful, didn't seem to get it that I lost FOUR hours due to the truck not being available where it was scheduled.
Barbara RIt is an okay place to drop off the truck and trailer.
Javier MThe guy at this place was awesome. He had the truck warming up prior to us getting there. He was all about customer service. We had to change the time of pickup and he was so willing to help us out. THANKS
TAMMI BNot where truck was to be picked up an cost me more fuel to drive additional 41 miles that I shouldn't had to drive.
MICHAEL LRobert Eason went above and beyond all expectations. Very impressed with k9 auto u haul rental experience.
CHELSEA P