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Toccara T
Customer Reviews for KC Autos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t see what you can do if everyone of your authorize agent is like the one I deal with then everything is top notch
LELAND MThe consultant came outside to greet me (despite the pouring rain) than helped me unload the trailer and put it into place.
Jacob GGreat customer service. Greeting me when I came in and thanked me for my business after I returned the rental.
ANTHONY CThey were super nice and professional, had a great experience!
YU BGreat service...
Robert CI do not have one complaint about the product and/or service this location offers. If need be, I would reserve a Uhal with them again.
Steven MWorral was great. He's efficient and helpful. I'm not a fan of just dropping off a vehicle, I was surprised they were closed when I brought back the van at 11am.
RONALD SBetter communication with customer.
DARLINE BThe representative was very nice and patient with me. Everything was perfect.
christina cMoving can be so tiring and definitely complicated 🤦🏽♀️ ( If it’s up to me, I would just throw everything away lol ) Seriously, But I had the pleasure of meeting Such a great businessman with high spirit and a passion for what he does , which made my family and I experience with such a last-minute move so smooth. Our first encounter was So good when we had to get another truck the next day , it was an no-brainer to go here. Thank you 🙏🏾 10/10 .
melissa MLady at pickup was very nice and professional. Equipment was in good working condition. Thanks
Barton BAll is good
Edward BI brought the truck back Wednesday night (May 8, 2024) ant approximately 10pm and I got a call Friday May 10, 2024 enquiring about the truck. There are cameras and the key was dropped in the box. Why did someone not know that? I am not happy about that!☹️
Coreen WExceptional customer service. Keep up the GREAT Work 👍.
roy pGreat service and friendly staff, would defiantly recommend this location to friends and family, thank you
Rodney BThere was a slight hiccup during the pick-up process but I was quickly rectified and I was Very pleased with the outcome 😀
Scott WGreat service!
Char LI AM SO THANKFUL THAT I CHOSE THIS LOCATION TO RENT A 15 FOOT DRIVEABLE TRUCK. I DROVE THIS TRUCK BY MYSELF TO Lake Erie Ohio. Never once did this truck let me down. I am a 75 years old woman and I was perfectly safe the entire time, through snow and ice. This is an AWESOME company, the owner is WONDERFUL.
ANNETTE BGreat customer service
LESLIE HGreat customer service.
BARRY FI received horrible customer service and I will never rent from KC Autos again.
Rosie SThe van ran really bad, but it was clean
Adrian TThanks
Ackeem BGreat Service above and beyond!
Jameel SThey are always nice and ready to help
LAKEVA SThe trick i rented had sooooo many ants that kept crawling EVERYWERE including ON ME
migon hMaybe wash their car while they’re gone? Bake them a cake? I can’t see anything done better or made easier than calling U-Haul when I need a rental. A cake is the only way to improve.
Matthew MExcellent customer service
Ashley PService was excellent and efficient. the representative was courteous and helpful even in the rain.
Ashley PThe gentleman that assisted me was kind, helpful and prompt. :)
brandis mopen on time.
Linda MExcellent Customer Service
CRAIG BEverything went well, nothing to improve at this time as this was my first time using this location.
KATRINA JThe additional equipment we requested wasn't on the truck (dolly). Please make sure all the equipment that was paid for is available.
Adeola OThe owner goes out of his way to ensure a good customer experience.
Jerrika HSecond time in week and my rental was smooth and outstanding this location really take care of there customers
Antwan WThe truck was nice and well cleaned but the emergency break was not releasing for some reason I had to take my personal flash light and tuck under e brake so it would release and stop the aggravating noise but other than that I will be back this weekend for another rental to move other half of my house😎
Antwan WCustomer service was awesome, they made me feel at home. Process was fast and easy. No complications
ceaira bThe employee service exceeded my expectations.
edwinj mMake your prices a little cheaper
delano PI had a great experience today at the U-Haul on Farmers Road. I was greeted with the warm hello and all my questions were answered very professionally. I would definitely rent from here in the future and tell friends and family about my experience.
naomi wGreat experience! Will use them again.
Reginald RThe host was attentive and friendly. Proactive in assisting with equipment handling and forthcoming with answers to questions posed. 2 thumbs up 👍 👍
Antonio MI don't think there is nothing you can do to improve for the next customer. This was a small family owned business. The mom and son were genuinely sincere. The customer service was excellent. I felt right at home. I rented the 26 ft truck. It was old and beat up but it got the job done. I got to my destination and back safely and comfortably.
Taquela PThe first place I went to they could not find the keys to the truck which turn into me spendingn6 hours of my time finding another location to get a turck
Nicholas M