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KENNETH M
Customer Reviews for KC Trucks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived KC said I could not return the truck there. But my contract listed that as the site for return, and was my selected sire. I was told I was TxTed a return location charge to Edmonton, KY. This would be a 20 added mile drive. I called U Haul and they changed the return back to KC. No reason for the change was given. Both of these problems are not positive for future rental use.
WILLIAM PCheaper prices
BARRY CDollies need repair before next rental. Appliance Dollie’s should be maintained to be ability in a smaller individual and wheels that dont turn easily is very difficult up and down stairs but thank you for having an available item needed for a last minute move
TRAVIS WYou can't. The crew was great that you sent.
DAVID BKC Trucks did a great job accommodating us when the original supplier didn’t have our trailer that we reserved. We found out while we were in route to pick up the trailer from a call from U-haul. Representative from U-Haul was helpful and understand even though we were very disappointed and upset that we were rerouting the trip to go out of our way to pick up the trailer. Please give accolades to the representative that called and delivered the bad news to use. We were upset to say the least and on a tight time table, moving our son from college to Nashville and trying to get back home the same day, so driving out of our way to pickup the trailer was very disappointing to us. The representative was helpful and understanding.
JAMES BMerry professional and helpful
DAVID DThey were to the point courteous and up front. Couodnt ask for more
BRADLEY SPrice was too high
RONALD CHunter was super helpful with my rental. He made sure I had the right trailer for my job and vehicle. He also helped me change my drop off date. I had my hitch installed at his shop and they did a fantastic job. I would definitely recommend their services as well as U-Haul products from them.
Margaret PThere wasn't anyone there to interact with but it is a nice location that is easy to get to.
AMY HTruck barely had ANY gas in it! I almost didn't make it to the gas station! NONE of my rental equipment (other than the truck) was there. The maintenance light was on. The truck has a mis causing it to be TERRIBLE on gas. I was sent to another location to get my rental equipment that was 50 miles out of the way. And they were CLOSED. TERRIBLE TERRIBLE TERRIBLE
Rachel SThe store was just down the street from where I live, so I just walked in, and had a great experience. If you're looking for a particular size truck, I'd recommend setting it up through the website, but they had what I needed, and the whole experience took 15-20 minutes.
JOSEPH HExcellent service!!!!!!!!
PAUL SEverything is good, great customer service from Hunter Lee
MARK WThe location was closed for remodeling even though I was supposed to return it to this location on Friday. After knocking loudly to get someone to come to the door (I could tell someone was there), he came to the door to say they were closed until Monday and to unhook and he would let them know I brought it back. I waited until Wednesday to get notification that I brought the trailer back. Having not received it, I called and asked if they had recorded the return. He said they hadn't, but he would look to see if it was there. He found it and sent me an email.
DAVID BEverything was great customer service was great
Chris MNothing they were friendly and provided great service
JOYCE B