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ASHLEY M
Customer Reviews for KM&J
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Second time I've rented and returned from KM&J - Starkville U-Haul and they are fabulous. Helpful, knowledgeable, prompt, polite, and efficient. Thank you!
Cliff SNeed to be more friendly
janice sEverything
Cordero RVery great service. The young man that was in the yard and very helpful and knowledgeable about the job and equipment. If I need another Uhaul this will be my location to rent from.
HANSEL JIt was ok, but we had to wait quite a bit for service.
TERRY AFor no reason should a $20 uhaul end up to be $70 when we return it! EVER! That’s absolutely ridiculous! You should not charge for mileage in the Starkville area! Absurd!!
BRIANNA MStaff was courteous and respectful. The weather was cold that day, and they had my truck ready and warm on the inside. My only advice is widen the entrance. Other than that, fantastic experience!
TERESA SYour service is great . I never had a problem renting from UHaul.
ODELL RI booked dolly and appliance but during pick up they said it’s not available. If they inform me early I could manage alternative. I faced difficulties with shifting because of this.
FARHANA MFriendly helpful staff.
Lisa MThe representative was fantastic! Give her a raise!
BARBARA KToo expensive
Kenidi MHappy and opposite the pickup location!! All GOOD!! Happy Thanksgiving!!🍁🦃 🍁
FRANCES LGreat job
TIOMBE MNothing Kim is absolutely wonderful
LARRY FIt was fast to drop off and turn it over, the only thing is it seemed sketchy at first since the helper received me at parking lot. Sketchy meaning no Uhual shirt or kiosk, just a man standing waiting to help. He asked to take over to drive it, what made me at ease is him using uhual app and sending receipt to my email.
GREGORIO MNot one thing! Great service and friendly staff!
NEEWA PDaniel is very helpful. A great young man!
Ana GKizzy, who checked me in, was amazing. So friendly and helpful. Explained everything so well. Appreciate her intensity for going above and beyond.
Chester HA very nice young man met me outside, had my rental pulled up and emailed me the receipt. It was very nice after a long move to be treated so courteously.
William MThe best service that I have received that in Uhaul dealership go out of my way hour just to get them from that location thank you and thank the dealership
Steve MEverything was perfect! The counter person assisting us was polite and efficient.
DAVID LFriendly staff! Quick process!
Torey BSuper friendly and helpful crew!!
Robert MThe gentleman that we dropped the truck off to was very nice and easy to work with. He was very helpful and pleasant.
JESSICA DI did not receive the blankets I reserved and a dolly was not available so I got an appliance dolly, but I was still charged full price for everything
Robert MSuper friendly and helpful with the drop off
Christopher Mvery nice people there, thoughtfully added extra miles to this one-way trip as we travel in a bigger metro area. Great and warm communication!
Xin CI always have a positive experience when using Moreland for my U-Haul needs. They are always very courteous and have gone out of their way to help me out at times.
James BYour already doing a great job.
Angela MThe guys helped attach it ... returning was just as easy! Great location.
GREG MI’d make sure you get a key to lock the door of the uhaul. . Many customers may not be okay with that
Rogelio CI did not pick up at this location. I picked up on Highway 12
melody wThe first truck did not have ac. The second vehicle key could not unlock the doors on the U-Haul which caused a four hour + wait in the sun of a temperature of 96 degrees +.
laura meverybody was helpful, answered all my questions and gave me the help i needed. They had a great attitude and i had no problems at all. the only thing i didn't like was having to drive to Starkville instead of picking it up in Macon where I originally placed the order on line and was not told till 2-3 days later I had to change locations if I wanted the truck and trailer.
Lloyd PKevin took great care of me. Highly recommend this location and will use them the next time I need a U-Haul.
David DNot happy with drop off! We were not told there was a charge for mileage! Never once did they mention additional charge for mileage and it was a lot of extra money! Not satisfied!
Angela BEmployees need to check oil life and all the systems before allowing a customer to use the car. The car, a Chevrolet Malibu, was given to me with an oil life of 19% and no windshield fluid. How are we suppose to rent a car and travel in these conditions. It’s merely impossible for a week. We are afraid of traveling long distances because of the oil life.
tameshia mEasy drop off.
Darren NThe pickup I had was not clean. There was clothing and garbage left behind the seat from a previous renter. Also the passenger side mirror was broken and taped up, which restricted visibility. The pickup and return process was good though.
Jonathan MPerfect location and very helpful. It is obvious that they care about what they do.
SHANE GI have used these guys a few times over the last few months and they were outstanding every time. Great service and friendly people 👍.
John LKim was extremely helpful. Trip went without any problems. Highly recommend this location
Jerry T