Customer Reviews for Kaitlyn Valenti
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I had to do it online because no one was answering the phone and the two people I spoke two where clearly just wanting to be lazy and not do their job so on the app it said one location downtown st pete with one available I make a reservation I go there they say they can’t help me I sit on the phone for 30 mins they tell me a place in largo has one an so does the app okay I go to largo ZERO TRUCKS ARE AT LARGO I sit on the phone again for about 45 mins there’s one one Rosevelt at this point it’s been about 2-2.5 hours trying to get a uhaul I get to Rosevelt blvd location one truck is the one I need I sit on the phone for 30 mins cause the app is ZERO help they guide me through a link I do the shit I pay for it 117 dollars I think and than the WHOLE THING RELOADS and boom no code for the lock box nothing I onto retry it wants me to redo everything and repay so I sit on the phone again for another 20-30 mins and they FINALLY HELO ME NOW ITS 9 pm I go and do my stuff and done but like what the heck why does it have to be this way PLEASE give me a partial refund or something

Rating:

2.0

The vehicle was not at the location that we rented it from. Had to call customer service to find out where it was. Terrible experience in the middle of a hurricane evacuation

Rating:

5.0

We dropped off after-hours and didn't enter the office or see personnel.

Rating:

5.0

The parking location in a field area was a concern to me, due to possibly getting stuck or possibly causing damage to vehicle. Steve Fine the district manager was very helpful and addressed the concern of the location