I was doubled billed and never refunded. I called more than once and sent a text message as advised..I was charged for the entire estimated rental upon lease and then I was charged the actual lower amount after I turned it in but I was NEVER reimbursed. I think this is awful and ilsuch a thing has never happened to me before at a uhaul. I have rented uhaul across the US. I would like the money returned.
SUMOR S
Customer Reviews for Kalaja Hankers Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick pick up
GREGORY MThe attendant at the gas station told me there would be no additional charges from my original payment of $77. Her English was difficult for us to communicate, she had difficulty with the computer program and she gave me false info about the charges although I asked her repeatedly. So instead of $17 for insurance I was charged $17. Instead of no fee or was twice over although I said I would fuel up because the location is at a gas station. Instead of $77 I was charged $207 all because she said she could not find the picture for my rental and could not express things in English. Very unfair and expensive for a customer to pay for something and mislead them.
ONYA W