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RAYMOND J
Customer Reviews for Kalt Life Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ALL EMPLOYEES WERE VERY NICE AND CURTISE
Charles LWe were charged for an appliance dolly and they did not provide one. They were rude
Kendall WSuper nice!
GREGORY EEverything went great. We tried to do the online exclusive but had an issue when we arrived they handled it and got us on the road. No hassle about how it happened or where it went wrong simply a solution.
Amanda GFriendly staff, quick in and out, convenient location. Thanks Kart Life
Robert TTop notch uhaul center. A-1 service! Also an awesome selection of custom lifted golf carts.
NATHAN DThe man in the blue shirt went above and beyond to help me return my equipment even though my drop off location was supposed to be in a different state. This location saved my uhaul experience from falling to pieces. Thank you for being so kind I will return again
sonja cVery nice people
ROBERT LI dropped off the truck after hours with more fuel than I picked the truck up with, then got a $12.49 charge for 3 gallons of fuel. I have never returned a Uhaul vehicle with less than the required fuel level in over 3 yrs of use. I am not confident in the integrity of this location. I called twice to speak with the person in charge of the Uhaul rentals and they were conveniently not available, nor did they return my phone calls. Will NOT recommend this location to anyone for Uhaul rentals.
Ron SThese people were awesome
ROBERT LEverything was great. Thank you
Douglas FHelpful staff
Anita CEfficient and expedient service. Customer service was excellent
Jose MTruck wasn't clean but due to mix up with rental location's hours of operation Kalt Life helped us get on the road so very thankful for their services. Renting online is convenient but not when picking up truck at 8am but place is not open til 9am. It caused timely delays and we drove out of our way too.
Jean MNot the actual customer fault but I reserved this uhaul online weeks before so when I got to the location the price went up which made no sense bc I paid early like it suggested plus the hand truck and furniture dolly was removed. Inside the truck had crums where some ants made there way in. Sum it up paid extra when I picked up and equipment was taking away from me. Horrible!
Jeremy HVery professional, courteous and helpful
Kim SConvenient and efficient
Matthew BNot make them drive 45 minutes each way to pick up the equipment. Clean the vehicle, make sure the transmission is serviced, the AC works properly and the tie downs on the car carrier stay tight.
john oClean truck, great customer service, great price.
Trevor MExcellent customer service, this dealer always goes above and beyond!
Anita KClean, helpful and accommodating
Maryilynn CKalt Life was excellent.
PHILIP PGreat place
Seshadri CWhat more can you ask for? The trailer was very clean, the attendant connected it to the truck and took pictures of the hook up, and the return was a breeze. Plus, everyone there is super nice and helpful.
Ronald OThey did an amazing job, no need to comment.
GARY CVendor was competent & professional...
STEPHENCLYDE BHAVE UNIT SWEPT AND READY FOR THE NEXT CUSTOMER
Melissa DI am a repeat customer in part because of location but the service is among the best I have ever received using a UHaul. Tom
THOMAS GWebsite said our 10' Uhaul was guaranteed at Cedar Point Storage. When we got there, there was no Uhaul available. That guy called around for us and found one for us at Kalt Life. We got an email saying Uhaul confirmed a 15' truck at Kalt Life. At Kalt Life, they only had a 20'- which we got BUT it cost more all the way around. People were nice at both locations and did their best to help but your online reservation and guarantee aspect isn't worth the time I spent to book it.
WILLIAM CGreat team at this location
Daniel PI had the pleasure of dealing with “Mike” today. He was polite, efficient and completed the return process in just a matter of minutes.
ROBERT KAdam was my agent here and provided excellent customer service.
Robert KGo over the trailer to make sure it was not damaged by previous renter and also to check tire pressures before renting it out . 2 of the 4 tires had 39 psi (the other 2 had 60).
SESHADRI CDon’t change my reservation at the last minute causing me to drive an extra 140 miles and over 2 hours added to my trip and then think you’re doing me a favor by granting me additional mileage (65 miles?). You should be giving me more than a $50 credit. I know your company is making money hand over fist cause of all the UPS fedex and amazon rentals. Don’t forget who made you guys. The normal customer!!!!!!!!
RICHARD DThe truck was dirty, but dependable.
Debbie HExcellent transaction. Friendly and helpful!!! Highly recommended!!
WILLIAM Mgreat staff! convenient location.
Alexander BVery helpful, and checked trailer to be sure it was clean. Fast in and out at pickup and return. Allen
GLENN AI scheduled a reservation with U-Haul a week before I wanted to use the service. I was informed, on the day of pickup, that my pickup location was over 30 minutes from my requested pickup. This added extra miles and, in turn, extra charges that were disappointing. More communication with the customers if there are any changes with their proposed reservation would be valued.
Thaddaeus E