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JOSEPH B
Customer Reviews for Kalt Life Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service.
DANIEL OGreat people. I definitely will use again. Thank you for everything
RAYMOND DVery nice and friendly
MICHAEL MI dropped off after hours
Phyllis GI used the online registration and picked up the trailer 30 minutes later. Quick service by Kalt Life, in and out in about 10 minutes.
ALLEN HU-Haul representative was not there and I had issues uploading pictures. Was told by the person there that I was OK to leave. Went 10 miles and had the same amount of gas in it as when I picked it up. When I returned the vehicle the U-Haul guy was not there again. I took a picture of gas And when I receive my receipt, there was a charge for 4+ gallons of gas at $15-$16 total. I called to get them to credit the gas and again the U-Haul representative was not there. I was told that they would reach out to me. They never did. I called back and was asked to send an email other receipt and the gas gauge which I did. Still no response And I’m still out my $15. I need U-Haul to give me the credit of $15.
Stephen PPretty freind persons
FRANCISCO HWe specified a need for a dolly and blankets and neither were available.
JAMES BAmazing experience at kalt life. Beyond kind, yet professional. Will be using this establishment again! Highly recommend. 5stars
LAURA LStaff was very friendly and helpful. Quick and easy return.
ROBERT HVery good location.
ANDREW LI had a wonderful experience when Renting a Uhaul trailer last week. Everyone was so helpful And kind!
DEBORAH WGreat costumers service.
Junior FPicked up truck and later I noticed I had ants crawling on ME, the dashboard, cup holder etc!. the reason later I realized below the paper floor mat that they provide for the driver's floor well, beneath the paper on the regular floor mat there were potato chips that was not cleaned out prior to my pickup. I had to broom out the ants in the cab several times throughout the day.
STEVEN SI was not able to obtain all the items I had reserved. This is probably due to my pickup location being changed in order to help UHaul by transporting a trailer. It worked out fine -- I didn't need them. But a location this nice should have extra furniture dollies and blankets.
Dallas BMy credit card has been charged 3 times. This needs to be corrected
Beverly RQuick and easy process. Don’t change a thing!
Dorla PI returned the truck through the U-Haul phone app. No personnel attempted to help.
BARRY MMade it easy and possible
Robert MGreat group to work with and very professional.
Charles ASeamless process. Great guys at this rental location.
Jason SALL EMPLOYEES WERE VERY NICE AND CURTISE
Charles LWe were charged for an appliance dolly and they did not provide one. They were rude
Kendall WSuper nice!
GREGORY EEverything went great. We tried to do the online exclusive but had an issue when we arrived they handled it and got us on the road. No hassle about how it happened or where it went wrong simply a solution.
Amanda GFriendly staff, quick in and out, convenient location. Thanks Kart Life
Robert TTop notch uhaul center. A-1 service! Also an awesome selection of custom lifted golf carts.
NATHAN DThe man in the blue shirt went above and beyond to help me return my equipment even though my drop off location was supposed to be in a different state. This location saved my uhaul experience from falling to pieces. Thank you for being so kind I will return again
sonja cVery nice people
ROBERT LI dropped off the truck after hours with more fuel than I picked the truck up with, then got a $12.49 charge for 3 gallons of fuel. I have never returned a Uhaul vehicle with less than the required fuel level in over 3 yrs of use. I am not confident in the integrity of this location. I called twice to speak with the person in charge of the Uhaul rentals and they were conveniently not available, nor did they return my phone calls. Will NOT recommend this location to anyone for Uhaul rentals.
Ron SThese people were awesome
ROBERT LEverything was great. Thank you
Douglas FHelpful staff
Anita CEfficient and expedient service. Customer service was excellent
Jose MTruck wasn't clean but due to mix up with rental location's hours of operation Kalt Life helped us get on the road so very thankful for their services. Renting online is convenient but not when picking up truck at 8am but place is not open til 9am. It caused timely delays and we drove out of our way too.
Jean MNot the actual customer fault but I reserved this uhaul online weeks before so when I got to the location the price went up which made no sense bc I paid early like it suggested plus the hand truck and furniture dolly was removed. Inside the truck had crums where some ants made there way in. Sum it up paid extra when I picked up and equipment was taking away from me. Horrible!
Jeremy HVery professional, courteous and helpful
Kim SConvenient and efficient
Matthew BNot make them drive 45 minutes each way to pick up the equipment. Clean the vehicle, make sure the transmission is serviced, the AC works properly and the tie downs on the car carrier stay tight.
john o