The check in and return process for after hours is exhausting but the location and workers are great!
Karla C
Customer Reviews for K&D Wireless Marion
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, friendly staff 10/10
DAVID WTrailer was damaged (no big deal just pointing it out). However, trailer lights stopped working. Upon further inspection it looks like it’s been that way for a while seeing oxidation on the exposed wires. It just happened to give out on me unfortunately. Night driving was risky. Also, one of the straps kept loosening on itself and they were badly worn/frayed.
Nicholas TEasy retail. No problems noted. Wouldn't change a thing.
KELVIN MCustomer service was very rude and condescending 😡 I did the 24/7 rental on the U-haul app. Everything went well. All photos uploaded all questions answered. As prompted, I proceed to the drop box to return my key all of the sudden this woman slings open the door at K&D wireless shouting don’t put the key in there We Are Open!!! I’m only a few feet away!!! I begin to walk back to my truck and she starts yelling well is it cleaned out, is it full of gas!!! As a matter of fact the last 2 times I have rented from U/haul I always add more gas in the tank including this last and final trip than when I received it!!! And also returned it a day earlier on two rentals. And definitely cleaner!!! As new residents of Marion AL I from South Carolina I certainly hope the rest of Marion is more hospitable!!!! I will never use KD wireless ever again!!!
KRISTIE JTruck had a flat front tire and also dolly and carpet pads I reserved were not available.
John EEnen though I had one of the worst experiences of my life with Uhaul. This location was kind and understanding. As helpful as they could be.
Terri BYou don't have to do anything the service was very good and quick
Teresa WGreat service
Kimberly CThe sale lady was very nice and informative, service was great
ODELIA DHave nighttime drop off clerks for afterhours returns.
Kenneth MThey overcharged my card $28.00.
Velma YThe vehicle needs to be cleaned and mataince done.
Pam HA couple things. First, I wanted the 4x8 trailer but was told that it had a hold and she would check to see if it was ok to rent. Took down my number and promised to call back. After three hours, no reply, so I rented the only other trailer, a 6x12. The check out process was not bad, but did have to hook up, inspect and do all the light check out by myself. Again, not a huge deal, but usually there is someone to help you get the trailer hitched up and help with the light check. The 6x12 was way bigger than I needed, so I ended up having to drive 350 miles with a much larger trailer because the U-Haul dealer could not figure out if I could rent the 4x8 that looked in good condition but had a hold in the system.
Reginald FI was sent to a separate lot around the block by myself to pick up the truck and hook up the trailer myself and return to the office. The cab of the truck had trash scattered in it which I was told was normal. I cleaned the trash out myself. They did sweep out the bed after I complained about the condition it was in. I will never use or recommend this this location.
William WThe truck was filthy, inside and out. Bugs all over windshield and there was no washer fluid. One of the tires had 17lbs of air pressure. Vehicle was damaged in several places. I texted photos to Hilary at K&D but haven't heard back.
Kendra JGreatly appreciated the call and heads up about the parade/street closures around their location. *Update the location phone number on all platforms please (all the uhaul/google pages show 344-683-8552, which comes up out of service).
Scott SThe staff did not assist with hooking up the trailer. They were nice, but I would not have chosen this location if I’d known I was expected to pick up a 250 pound tongue to hitch to the truck.
Kara HSince I resrved / rented this trailer I have gotten 2 spam text, which is very abnormal for me and Id attribute that to this rental. One was Regions and one was Amazon, neither of which I have an account with. Either ya'll selling my number or you have been hacked
Ed KGreat service
SAM SThey only rent equipment and would not provide extra service or hooking up trailers to customers unless you let them know that they need to . I was very dissatisfied. You have to fight tooth and nails for service to happen. Not a good place to rent a U-Haul equipment. They need to improve as a U-Haul equipment provider...
FranzLeo AOverall experience was good. K&D wireless offered fast, friendly service. I will definitely recommend.
MELANIE HI had already paid. Then had to pay some more in Jackson & it seemed from the conversation, the man in Marion was trying to collect more money.
Alvin CIt was a pleasure to rent from K&D in Marion.
THOMAS BNot really the location just the uhaul company itself. Poor Customer service all around on phone side. Employees are not empowered to make decisions and company is difficult to work with and does not stand behind its service nor is it willing to make right the difficulty caused by the employees or the company policies to the customers.
Juana MUhaul in general is a poorly run business. I had to cancel 2 reservations because the equipment was not available at the location needed. And uhaul does not have a good system of suggesting alternative sites. Every site recommended was further away from the intended location. Customer service is poor. I waited on hold for over an hour and a half during my two calls to get anything done. I will not rent from uhaul again if I can help it.
Craig HThe lady working here was SO helpful and kind. I will definitely recommend and use again the Marion, AL location.
JAMIE KThank you, will use again!!
Kimberly CI can’t thank Kim (at this location) enough. She saved us from a disaster due to miscommunication with our Marietta location. Wonderful service and we are most appreciative.
FREDA PI rented this same piece of equipment last month and I was charged more this time then I was charged last time and I would like to know why?
Jerry MFantastic customer service! Myra went over and beyond helping us with the auto transport as well as finding local businesses in the area. She was very kind and professional.
Charles TActually the store was closed but the clerk was still in and she assisted me with such great customer service and hospitality
Twanda WOvercharged me and still haven’t gotten all my monies back.. Never rent from U-Haul again.
Raeisha PI was was over about $5.00 in miles. U-haul charges me. I put $12.00 to much gas in rental truck. Fuel gauge slow to show real level. Did they give me that credit. NO of course not. Just like most big time companies. Everything in their favor is fair. Not so much for the customer. All about the bottom line guys.
David RLet us drop off equipment as close to home as possible I have a uhaul dealer 5 miles from my home you made me drive past it and 5 more miles
Anthony BThe truck has no heat. The head lights need to be focused the truck seems to sway from side to side to mutch
Elbert SNothing, everything went smoothly.
DeAnta LHad to drive 1 hour to pick up truck and did not get any notification or email about pick up change. Reserved truck and dolly 3 weeks ahead and did not have truck or dolly at pick up location. Marion location gave wrong info regarding drop off time and over charged for insurance. Terrible and stressful experience.
Cynthia GHelpful!
WILLIAM BSystem was very slow, took too long to pick up.
Paul T